112 results found
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Adobe Acrobat Pro server problems!
I pay a monthly $14.99 to use Adobe Acrobat Pro subscription. I use the sign document feature daily with our Service Ticket agreements for my clients. However, the last few weeks I cannot get any work done in a timely manner. Adobe Acrobat Pro locks up while logging in, opening documents, sending templates to clients for signing, editing templates, etc., etc. It has become a minute by minute nightmare. I thought it might be my wifi or computer but no matter which computer I use, iPad, iPhone, wifi, etc. Adobe Acrobat Pro is problematic. I am ready to through it…
4 votesHello Craig,
Are you still facing the issue?
Thanks,
Adobe Sign Team
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Adobe Sign app not working at all
Adobe Sign app doesn’t show any docs out for signature and when go to Sign section it’s still got link for Get App even though I am in the Adobe sign app!
4 votes -
Unable to Assign and request signatures
I am unable to Request signatures from our Corporate account. I can add email addresses but it will not allow me to proceed to the next screen to indicate where signatures are to sit.
4 votes -
Remove participant from template
It should be possible to remove a participant from a template
4 votes -
Signatures not in the correct place
I placed boxes for signatures. The document is coming back with separate signature areas nowhere near where the boxes are placed. How can this happen?
3 votes -
Adobe sent my document to the wrong recipient
Hi, I sent a confidential document for signature to one person through the E-Signature option. I then received an email back from a different person with an almost identical email address - who had received the agreement from Adobe, although I had entered the intended recipient's email accurately. I do not understand how this happened, and it is is significant breach of privacy. Can you please contact me to explain?
3 votes -
Document Template Won't Load
My document template won't load. I tried to open a few times and it keeps on loading. I already tried log out and login and even restarting my computer.
Please help
3 votesHi Emmeline,
This has been fixed. Please let us know if you still face the issue.
Thanks,
Adobe Sign Team -
Adobe Sign - Won't Load Document
When I upload a document and attempt to send for signatures, I can write the message to those I'm sending it to, adding their email addresses but that's it. When I click "Specify Where to Sign" it gets stuck @72% loading or it gives me the error message "Could Not Send, An invalid JSON was specified.
3 votesHi Lara,
Are you still facing the issue? Does it happen to all documents or certain documents? If you still have issues using send for signatures, could you please share a screenshot and a document that you used when the problem occurred?
Thanks,
Adobe Sign Team -
Sign can't work, tech support can't fix it
Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.
3 votesThank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
Robert -
Missing agreement in the Adobe apps
We are actively use Adobe Acrobat for the e-signature. We would like to highlight that the Adobe apps need to be improved. Sometime the agreement that we sent to the approver, and the approver's apps doesn't appear that agreement.
3 votesHello,
Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
Robert -
Sign app doesn’t work on Iphone
The Adobe sign app, keeps bringing me to the web version and won’t let me send out documents to sign from my IPhone 12 pro
This is the main reason I got this subscription for almost $200 a year it should work this has been going on and off for months now it just off.
The web version says get app. However the link in unclickable! and I am in the app
3 votes -
e-sign
Bring back the old E-sign process. This is awful
2 votesHi Mr & Mrs Wilks
We're sorry you're having this issue, we will take this under review.
Can you help us providing more information that you found relevant? How long have you had this problem?
Best regards,
Sign in Acrobat Web Team
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AdobeSign sucks
The new format for adobesign is sooooooooo bad! Super convoluted compared to what it was. When enter the email addresses, it wipes out the info from a form I just filled in. The only way I can do it is through the web vs the app, and the fields seem to be limited there. Please revert back. Why do so many people 'fix' what wasn't broken??
2 votesHello Paula,
We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:
- Where exactly in the process you are having issues
- The fields that are limited and you need
- Anything else that you consider helpful to us
Also, you should be able to change to the old version if you go to your Profile > Settings > E-signing settings > Uncheck use the latest version > Save
Thanks,
Sign in Acrobat Web Team
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Request e-signature does not work, Support non-existent
Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.
2 votesHello Gregory,
We are sorry that you are having trouble with this feature. Could you provide more information? For example:
- Steps where you encounter the issues in Acrobat Web page
- The file that you are trying to use
- Any error that might pop up on screen
Or any other information that you might deem important will really help us to resolve this issue.
Thanks,
Sign in Acrobat Web Team
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Very frustrating morning utilizing Adobe
Hello,
I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my…2 votesHello Jill,
We are sorry that you are having trouble with Acrobat. Could you provide more information about this issue? For example the error you are seeing, if it only happens with a specific file (would be good to share it to us if you can) and any other detail that you deem important.
Thanks,
Sign in Acrobat Web Team
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New Adobe Sign Interface is Horrible
Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.
2 votesHello,
We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.
Thanks,
Sign in Acrobat Web Team
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Files not sending out for signature
Had some really frustrating when sending files out for 2 signatures they just were not being received !!!
2 votes -
Failed to Get All Signatures, Filled all Signature Blocks with One Signature Instead
I sent a document out for three signatures to three different email addresses. Adobe placed the first recipient's signature in all three signature blocks and told me "all recipients signed" the document. This does not work, people!!!!!
2 votesHi Michael,
Could you please provide more details about the document you sent so we can look into it? What's the name of the document and when was it sent and signed?
Thanks,
Adobe Sign Team
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Cannot 'send for signature', repeatedly today.
I can't load the 'send signature' feature.
2 votesHello Maria, Thanks for your feedback. Are you still seeing an issue? If so, could you please provide some more details to help us understand the problem.
Thanks in advance,
Adobe Sign Team
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signature
I need to remove a saved signature. Adobe is not allowing me to change it. This needs to b upgraded. it is a horrible feature.
2 votes
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