240 results found
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Cancel my subscription
Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is being acknowledged. Please respond to charlotte.vogelmann@gmail.com that my subscription has been canceled.
27 votes -
Help to cancel free 7 day trial
I tried to cancel my subscription on Plans page, but there is no plan. However the Adobe Acrobat Pro DC application shows : 2 days left in trial.
3 votes -
Cancel & Refund Subscription
I am not sure why there is a subscription fee charged to my AMEX card. Kindly verify is this a legitimated transaction from Adobe as I do not recall any subscription I have undertaken with Adobe.
Kindly advise and cancel my subscription if any.
3 votesHi Ravindran,
Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -
Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using…
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Adobe Pro disparu
Qu'est devenu Adobe Acrobat Pro pour lequel j'avais une clé de sécurité il y a environ 4 ans ? Il n'était pas question d'abonnement alors !! Adobe devient cher et ces abonnements ne sont que du vol !
2 votes -
sanctions, but I don't live there
I used to live in russia. That was, thankfully, a long time ago. Since then I became an Irish citizen and live in Ireland. I wanted to use the Adobe service but the website shows me it cannot process a request for a free trial as if I'm still in russia. that would be tragic. Please consider giving users an option if they are not in the sanctioned countries. I donate money to Ukraine. Probably I registered an Adobe account a long time ago when I used to live there (>10 years ago).
2 votes -
Wish I did not open the account
Totally disappointed to see charges to my card despite cancelling subscriptions. Just learned I am being charged for photoshop. Fantastic. Please cancel all subscriptions and stop charging my card. Never coming back again
2 votes -
bug with free trial
started free trial. EVerytime I go to try an adobe function eg compress it takes me bak to the start a free trial page. Tried multiple times. SO disappointing.
2 votes -
Stop Pop UPs
Can you stop presenting an upgrade pop up
2 votes -
ive paid but access denied
I already have a paid subscription to use Acrobat why are you asking me to pay again?
2 votes -
Free Trail Scam?
See attachment. If I have to give my credit card, then it clearly is NOT a free trial. I would consider this a scam Adobe.
2 votes -
Very difficult to cancel trial plan
It's simply impossible to cancel the trial plan with too many verifications and eventually locked account, is this done on purpose? It's absolutely not customer-centric
2 votes -
Terrible support system
The Support experience over the past 2 days has been like a dog chasing his tail..
being transferred to multiple different people, getting different answers that don't solve the problem. explaining the issue over and over to multiple different people. I'm still waiting to find a solution to my problem and have 2 support tickets open 883306/8833022 votes -
reader opens instead of acrobat
when I try to open acrobat, reader opens instead. is this an issue with licensing? I have a pro subsription that should give me access to acrobat.
2 votes -
Tried to cancel, offered free, and now can't cancel without cancellation fee
I feel like I was tricked into this subscription. I tried to cancel in September and was offered 3 months free. I received no notice that the three months were up and find that if I cancel today December 7th (apparently December 6th was the 'cut-off'), I will be charged 80 buck cancellation fee. This makes me want to cancel all of my subscriptions both Acrobat and Lightroom at this point.
2 votes -
Voglio annullare il mio abbonamento
Buongiorno
Voglio annullare il rinnovo dell'mio abbonamento
Grazie2 votes -
subscription error.
My administrator has created and paid for my account and I can not access the account. It is a continual challenge with this account. Unacceptable.
2 votes -
Waardeloos, werkt niet naar behoren
Indien ik een pdf wil openen, wordt deze automatisch geopend op een Adobe Acrobat pagina die de melding geeft : uw proef abonnement is verlopen sluit een abonnement af ! ECHTER : IK BESCHIK OVER EEN ACCOUNT MET BETAALD ABBONEMENT !!! WAAROM WORDT EEN PDF NIET DIRECT IN DE PAGINA VAN MIJN ( BETAALDE) ACCOUNT GEOPEND ??? IK HEB OP DEZE MANIER TOTAAL GEEN GEBRUIKERS GEMAK VAN MIJN ADOBE ACROBAT ATANDAARD ABONNEMENT !
2 votes -
Money back
Dlaczego została naliczona opłata za plan, który był tylko 7-dniowym planem próbnym?
Jak mogę otrzymać zwrot?
W MOICH PLANACH są tylko 2 "bezpłatne" plany.2 votes -
Lost my documents without warning
I had a bunch of documents in Adobe but no account. When ticked the first one to open, view and download it I lost all documents. It is not a good idea for the product to function that way without warning.
1 vote -
problem
I have acrobat on my mac and it keeps saying to update. I have updated and it gives me an error. I cannot sign onto it, nor can I send files
1 vote
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