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Acrobat Web

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  1. Thanks for changing the way you request e-signatures, now I cannot change the Name of the file, or add the details in the message. I can't change the name of the file, and when you can, it just shows the name as binder. I have 3 binder agreements in my recent files, but I dont know what they relate to and neither will the recipients. Dont fix something that isnt broken. how do i revert back to the old Adobe where I can make the relevant changes before the file sends?

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    Hello Rebecca,

    We are sorry you are experiencing trouble with the new eSign feature. We always try to update our product to be the best and cleaner to use, but we understand that sometimes it's hard to adapt to new changes.

    Please find attached a video where it shows how to change the name of an agreement before sending it.

    We hope it helps!

    Don't hesitate on contacting us again if there's any other issue.

    Thanks,

    Sign in Acrobat Web Team

  2. The new format/visual that comes up when clicking "USE TEMPLATE" is cluttered and messy. The old format was much cleaner when dropping in text fields on a form template before sending out for signature. It was a much better format when the customer email info and email message was shown in the second screen/page before sending. With those two separate pages now being combined in the left side menu bar, it clutters the process and makes it more time consuming -- runs much slower than ever.

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Scott,

    We are sorry you are experiencing trouble with the new feature. We know you will like this new format since it makes things a lot easier! Please consider on giving it another try!

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  3. Hola, por política hemos hecho firmar más de 100 documentos y necesitamos descargarlos para guardarlos con su informe de auditoria. ¿Donde esta la opción para descargar todos los documentos firmados + informe auditoria?. Gracias

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Inma Soriano,

    To download any amount of signed agreements please follow the next steps:

    1. Click the "Documents" tab at the top left of the home page
    2. Scroll down on the left hand panel until you see "Agreements" and under it click the "Completed" option
    3. There, all the finished agreements will be displayed, and you will find the "Download PDF" and "Download Audit Report" options on the right hand panel when you select any agreement.

    Please let us know if this information was helpful!

    Thanks,

    Sign in Acrobat Web Team

  4. Hello! The ability to rename batch submissions has disappeared. Now they are all under the same name "Binder". It is impossible to distinguish documents when there are many of them.

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Julia,

    You can change the name of the agreement in Review and Send modal, before you sent it out (see image). Please let us know if this resolve your question and if you have any other query.

    Thanks,

    Sign in Acrobat Web Team

  5. to be able to see which signature block is assigned to whom

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    Hello Cassandra,

    You can distinguish them by looking the color of the field and to know which color is for each recipient you can look at the left panel and select the recipient and it will change the color of the fields in the left panel (see image). Please let us know if you have more questions.

    Thanks,

    Sign in Acrobat Web Team

  6. Where are the files I sent for signature? Where are the files that haven't been signed? Why do all my documents have the same name? At least DOCUSIGN would put the email address and customer name in the Document Name! This is not very customer friendly!

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello Brandon,

    You can find all your files in the "Documents" tab at the top of the page, then you can select the type of document you need to look for on the left hand panel. E.g. Clicking "In progress" under "Agreements" will display all the sent documents waiting for signatures.

    Please let us know if this information was helpful!

    Thanks,

    Sign in Acrobat Web Team

  7. Request e-signatures not working

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    Hi Maya,

    We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.

    Thanks,

    Sign in Acrobat Web Team

  8. 1 vote

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    Hi Maya,

    We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.

    Thanks,

    Sign in Acrobat Web Team

  9. There used to be a feature that after you sign a document sent via email from another entity, I would get the option to download the document I just signed. However I no longer get this option and now I cannot access the document after I have signed it. Please bring back the option to download a copy of the signed document!

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    Hello Megan,

    We are sorry you are having trouble with this feature. Please try following this steps:

    1. Login into Acrobat Web
    2. On the top bar, select Documents, should be to the right side of Home
    3. In Documents, scroll down the left panel until the end
    4. In Agreement section, click Completed
    5. Search in the list for the document you wish to download and click on it
    6. A panel should open in the right with the thumbnail of the document and details
    7. In Action section click Download PDF

    With this you should be able to download the agreement you want.

    If the agreement is not in this section, there's a possibility that the agreement has not been completed by all the parties or is missing your signature. You can search for it in the left panel either in In progress section or Waiting for you.

    Please let us know if this resolves…

  10. Changing the date formatting on signed documents would be helpful - I've had to redo multiple signature documents just because the date was formatted incorrectly after the client signed.

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    Hello,

    This behavior is by design and can't be change since once the document is signed it changes to read-only, this to ensure the integrity of the agreement.

    If you have any other feedback, please let us know.

    Thanks,

    Sign in Acrobat Web

  11. What is being done to make e-sign more user friendly? I have had two customers within the past week who thought they signed a doc I sent, but I never received the signed version. Please work on making this more user-friendly, since it's a big time suck having to walk people through the process

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    Hi,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  12. Documento solo lectura como firmar

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello,

    We don't support signatures with only read mode activated, this is an intended behavior since the preference of that document were set like that unfortunately you will not be able to sign it. If you have any more doubts please reach out.

    Thanks,

    Sign in Acrobat Web Team

  13. I have set a password for the web form that needs to be signed. However, when I use the links provided in the "Share the URL" section, I can access the web form from a different browser or in incognito mode without needing the password, even when I'm logged out.

    On the other hand, when I try to access the form from the dashboard while logged in, it prompts me for the password. I believe this behavior should be reversed.

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hello 誠司 伊藤,

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    As for the behavior, this is expected since a web form is a type of document that is intended to be available for anyone with access to the URL, and the password set in the compose page should be to keep the information secure only for the account owner. We can see this step as another security gate.

    You can always use the tool Request e-Signatures and add a password for the participants.

    Please let us know if this information is helpful for you.

    Thanks,

    Sign in Acrobat Web Team

  14. Can enable clear signature and re-send of signed agreements.

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    Hi Tan Si Yin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?

    Thank you!

    Sign in Acrobat Web Team

  15. The new Request e-signatures function is hard to select the sign order. please fix this issue.

    1 vote

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    Hi Opas,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    Please follow these steps to be able to add Sign in Order to your recipients:

    1. With your document opened in Request Signature click the "+" button on the Left Hand Panel under "ADD RECIPIENTS"
    2. Select a recipients or yourself
    3. Activate the option "Recipients must complete in order"
    4. Hover over your mouse to any recipient
    5. Click the "..." button that appears
    6. In the "Recipient details" windows that just pop up, go all the way to the last option called "Order"
    7. Click it and select the position you want the recipient to be in
    8. Do this process for any other recipient

    Please see the attached video as a reference.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  16. Why is site now asking for payment even though I have free account. This is not good business integrity.
    You have slowed down my ability to get students work signed off in a timely fashion.

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    Hello Patricia,

    We are sorry you feel this way, but free accounts have some limitations compared to pro accounts. That's why we encourage users to improve their Acrobat experience after some time using a free account.

    For free accounts, there are several limitations you should be aware of:

    1. File Size and Page Limits: The upload file size limit is 10 MB, and the total page count per transaction is capped at 100 pages [1].

    2. Number of Transactions: Free accounts have a limited number of transactions they can perform. For example, the Acrobat Sign for Business (VIP) plan allows 150 transactions per user per year [2].

    3. Limited Features: Some advanced features like Limited Document Visibility (LDV) are only available for enterprise license plans [3].

    4. Account Sharing: Free accounts do not support advanced sharing features, which are available only to enterprise customers [4].

    Sources:

  17. I am using Adobe Sign to get signatures on a document. I'm not sure why, but the Recipient I see in emails to me regarding sending the form and getting the form signed as well as in the Agreements In progress page is wrong and does not match the email and name I see in the form itself. I hope the doctor I have sent this to doesn't see the wrong name. He would be very upset that he is being address with a female name!

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    Hi Michele,

    After further analysis, we see this behavior as intended for the email template which gets triggered when sender sends agreement to other recipients.

    Please feel free to leave any other feedback.

    Thanks,

    Sign in Acrobat Web Team

  18. the desktop app keeps crashing everytime I want to request a signature. I have tried uninstalling and reinstalling and it still does it. Then on the online app certain invoices it won't let me to e-signatures for. I don't know what's happening as it was fine last week. Please help!

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    Hi Tracy Clayton,

    Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?

    We will actively work on it, and will inform you about your doubts.


    Thanks, Sign in Acrobat Web Team

  19. bei meine Benachrichtigungen ist die Logik, "Vertrag gesendet" nicht richtig!!!
    Wenn ich es ausschalte, erhalte ich keine Email zur Aufforderung zur Signatur einer Datei ! Egal ob ich "Vertrag signiert oder genehmigt" aktiviere oder nicht.

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    Hi Can Demirhan,

    We're sorry your experience this kind of issues, could you bring us a little bit of more information, this issue happens when you receive an agreement to sign? or when you send it? if you can also give as the steps your taking to reproduce this issue would helps us a lot.

    Thanks, Sign in Acrobat Web Team

  20. The people that are in support at Adobe are the worst support I've ever encountered. None of them know anything about the product they are supporting.

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