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Acrobat Web

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Acrobat Web

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619 results found

  1. This takes FOREVER to load. Frustrating to say the least.

    3 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Mark,

    Thank you for your feedback. Are you still facing the issue? If so, would you please try other browsers and see if issue is reproducible and let us know?
    —Robert

  2. Assigned fields need to be reassigned every time a template is used

    • Create a template using Acrobat Web
    • Add fields and assign to Signer or Prefill
    • Save template
    • Select Use template
    • Some of the fields assigned for Prefill are no longer assigned
    • Some fields assigned to Signer are no longer assigned
    2 votes

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    Hello Veronica,

    We are sorry you are having trouble with this issue, could you provide more information about it? For example:

    • A video reproducing this issue
    • The steps you do 
    • The file that you use

    And any other information that you deem important will be helpful to us.

    Thanks, 

    Sign in Acrobat Web Team

  3. The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.

    2 votes

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    1 comment  ·  Fill & Sign  ·  Admin →
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    Hello Victoria,

    We are sorry you are having trouble with this update. Could you provide more information about ? For example:

    • The steps you do to encounter this issue
    • The templates that are not working properly 
    • Any other information that you might deem important 

    Thanks, 

    Sign in Acrobat Team

  4. Bring back the old E-sign process. This is awful

    2 votes

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    Hi Mr & Mrs Wilks

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

  5. The new format for adobesign is sooooooooo bad! Super convoluted compared to what it was. When enter the email addresses, it wipes out the info from a form I just filled in. The only way I can do it is through the web vs the app, and the fields seem to be limited there. Please revert back. Why do so many people 'fix' what wasn't broken??

    2 votes

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    Hello Paula,

    We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:

    • Where exactly in the process you are having issues
    • The fields that are limited and you need 
    • Anything else that you consider helpful to us

    Also, you should be able to change to the old version if you go to your Profile > Settings > E-signing settings > Uncheck use the latest version > Save 

    Thanks,

    Sign in Acrobat Web Team

  6. Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.

    2 votes

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    Hello Gregory,

    We are sorry that you are having trouble with this feature. Could you provide more information? For example:

    • Steps where you encounter the issues in Acrobat Web page
    • The file that you are trying to use
    • Any error that might pop up on screen 

    Or any other information that you might deem important will really help us to resolve this issue.

    Thanks,

    Sign in Acrobat Web Team

  7. Hello,
    I have some hardships I am experiencing with Adobe today. I have been working for about 2 hours now to try and compile a file to send for signature. It is very time consuming to delete out the auto populated fields I don't need (in the past, I could just hit the delete key and It went quickly), the file keeps erring out on me which results in kicking me out of it. I then have to log out of the website entirely and log back in to try and work on it again. It does not save my…

    2 votes

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    Hello Jill,

    We are sorry that you are having trouble with Acrobat. Could you provide more information about this issue? For example the error you are seeing, if it only happens with a specific file (would be good to share it to us if you can) and any other detail that you deem important.

    Thanks,

    Sign in Acrobat Web Team

  8. Im really hating the new Adobe Sign Request Signature function. Its really not efficient at all. It takes me twice as long now to prepare a document for signatures. There should be a setting we can choose to leave our default on the older version should we so choose, instead of being forced into the new version, then to search for how to switch to legacy versions. Not a happy chappy here.

    2 votes

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    Hello,

    We are sorry that you are having trouble with this update, could you tell us why you prefer the old version instead of the new update? So we can improve our design and product. We really appreciate your feedback.

    Thanks,

    Sign in Acrobat Web Team

  9. Comments are very small and hard to read at default. Need to be able to increase the point size of comments. Current workaround is to download to desktop, defeating the purpose of sharing and collaboration.

    2 votes

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    0 comments  ·  Share files  ·  Admin →
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    Hi Lee Dean,

    Thank you for your feedback. We apologize for any inconvenience you may have experienced with Acrobat Web. When you mentioned that comments are very small, could you please clarify whether you are referring to the "Sticky Note" icon present on the document or the comments displayed in the right-hand panel (RHP)? Providing additional details will assist us in resolving the issue more promptly.

    Best regards,

    Amit Gupta

  10. Pdf düzenleme moduna dosyamı eklediğimde bütün türkçe karakterler bozuldu.

    2 votes

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    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
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  11. The crop function for PDFs just shows "loading" and does not ever load so you can actually crop your PDF. I have tried different WiFi networks, etc, to troubleshoot.

    2 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Hi Jennifer Contreras,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow or file on which you faced the issue.

    2) Is it happening for all files or with any specific document only?

    Hoping to hear from you soon.

    Thanks,

    Indu

  12. You coul make the text boxes actually copy and paste, this is supposed to be a premium, industry leading service. PDF is your bread and butter, and editing text is a nightmare

    2 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Hi Thomas Tickner,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and file on which you faced the issue.

    2) Is it happening for all files or with any specific document only?

    Hoping to hear from you soon.


    Thanks,

    Indu

  13. I just had to pay a different website in order to simply compress a PDF document because Adobe's PDF compressor couldn't upload my docs all the way. It always stopped exactly 5MB short on a single document, or 10MB short on two documents. It's pretty ridiculous that I pay over $50 a month and STILL have to pay someone else to do simple things because your tools aren't working when I need them. Just read another comment that this is a known issue. FIX IT.

    2 votes

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    Need Info  ·  1 comment  ·  Create PDF  ·  Admin →
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  14. I added comments and they all disappeared! Now I have to start over.

    2 votes

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    0 comments  ·  Commenting  ·  Admin →
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    Hi Kylie,

    Thanks for your feedback. We apologise for any inconvenience you faced when using Acrobat Web. Could you please share the steps you followed so we can help you further in fixing this issue?

    Regards 

    Amit

  15. do not Garbage your money your computer can do much more than this app

    2 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Hi Jitendar Singh,
    Thanks you for reaching out to us.
    Could you please help us to understand the workflow and issue you are facing while using the product.

    Thanks,

    Indu

  16. Estuve usando la extensión de Chrome que me parecía buena para revisar documentos y hacer comentarios, algunos textos quedaban desorientados sin embargo no era tan problemático. Hoy hice 190 comentarios en un documento y cuando intenté grabarlo solo grabó 48 de ellos, decidí iniciar sesión por si eso me ayudan a guardar los comentarios completos y el resultado fue peor ya que se borraron todos los comentarios. Adobe Acrobat no es una herramienta, es un problema muchas de las veces

    2 votes

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    Need Info  ·  1 comment  ·  Commenting  ·  Admin →
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  17. For some reason once I edit a pdf once, it will no longer allow me to add more text to it if I try to edit it a second time

    2 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Hi Susan Griesse,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    1) Is it happening for all files or with any specific document only?
    2) Could you please share the workflow and file on which you faced the issue

    Thanks,

    Indu

  18. O app é péssimo, PÉSSIMO.
    graças a Deus estou na fase de testes, já fechou meus trabalhos 4 vezes.
    é muito lento, a editação é horrível.

    2 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Hi Adriele Rocha,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    1) Is it happening for all files or with any specific document only?
    2) Could you please share the workflow and file on which you faced the issue?


    Thanks,

    Indu

  19. I have an Adobe Acrobat account but all of a sudden all my PDF files are unreadable. The message is telling me it can't find the file and to check if I have the address correct.
    As I use a lot of PDF files, I need to know what has happened and how to fix it quickly

    2 votes

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    Hi Tracey,


    Thanks for reaching out to us and apology for inconvenience caused. It would be good if you can share the screen of error message you are seeing. Are you trying to view shared file?


    Regards,

    Acrobat web team 

  20. 파일 명이 한글의 경우 서명된 최종감사 보거서 문서의 헤더 정보가 ###으로 표기가 됩니다.

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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