375 results found
Cannot Upload Files
Hi! I am an Adobe Employee, Emily Jansen. The upload functionality has not been working on Document Cloud for 2 weeks. I keep getting the message "Error Uploading - Timeout or network error". My colleagues have told me that they are experiencing the same issue. I use the Document Cloud to share presentations with customers and this is forcing me to use competing solutions like DropBox. I primarily use Google Chrome as my browser.3 votes
We identified and corrected an issue that was affecting uploads of large files.
New Adobe Sign is Horrible!
I don't know why the e-sign feature has suddenly changed but it's absolutely terrible. I used to be able to see a neat list of every contract that went out for signature and they would be categorized by whether or not they had been signed yet with the recipient's email address listed for easy identification. Now it just shows that a a list of contracts was sent out, which they all look the same with the same name and must be individually opened in order to see who the recipient is. This change has actually caused a lot of frustration. Please change it back. It was perfect the way it was.
I don't know why the e-sign feature has suddenly changed but it's absolutely terrible. I used to be able to see a neat list of every contract that went out for signature and they would be categorized by whether or not they had been signed yet with the recipient's email address listed for easy identification. Now it just shows that a a list of contracts was sent out, which they all look the same with the same name and must be individually opened in order to see who the recipient is. This change has actually caused a lot of frustration.…3 votes
Manage section for Adobe Sign is terrible
Such a disappointing update. There is absolutely no way for me to keep track of my sent sign agreements as they all look the same in the list - see snippet. Everything takes me a million times longer as there is no way for me to search for a particular agreement, I have to click on them one by one to see which one I'm looking at. There' no way for me to modify my tabs (e.g. add a 'receiver' tab), or anything along those lines. Absolute ****.3 votes
PLEASE PUT BACK THE REMINDER FEATURE ASAP
I can't send reminders. PLEASE FIX!3 votes
Please put back "reminder to sign" functionality!3 votes
eSign document email messages
Email message sent out with documents to be signed are no where to be found. It would be nice to see the message sent with a document for signature.3 votes
The experience for sending for signature has been absolutely ruined. Who thought it would be a brilliant idea to remove the simple button that says "Send another document"? The new UI is convoluted, but that would be excusable if that one simple button was still there. Now you need to reload to the home page, then load up the sending page again. An additional step introduced for absolutely no reason.3 votes
Over the past one year we have made numerous changes and improved Home Page. Let us know if you have more questions
Software Engineer, Adobe
Won't load the pdf after clicking it on the 'Recent' Tab
Cant load pdf documents after clicking them in the Recent tab..
Tried multiple browsers, and macs, wont help.2 votesResolved · AdminHarshpreet Kaur (Admin, Adobe) responded
Hi Rotem Tal,
Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.
It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.
Hope this helps in addressing the reported issue. We look forward to the continued feedback.
My administrator has created and paid for my account and I can not access the account. It is a continual challenge with this account. Unacceptable.2 votes
Every time I tried to convert a file to pdf, I got a notification telling me to contact Support.
I am unable to convert files, even though I have an Adobe account. Everytime I tried to convert a file, I got a notification to contact Support.2 votesResolved · 0 comments · Create PDF · Admin →
I bought the Adobe sign package for a year & i have not been able to use it ever since.
I tried adding my sign & tried adding a doc for sign & all i see for hours is a loading sign.
there is no live chat else any other user friendly & easy way of contacting somebody to fix the issue.
my money is wasted & i am using alternate methods to sign my documents.2 votes
Recently, Adobe Sign has been lagging and sending a lot of errors.2 votesResolved · 1 comment · Fill & Sign · Admin →
When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.2 votes
Share Links Broken
All share links seem to be broken. The attached screenshot is what comes up when a link is clicked.2 votesResolved · 1 comment · Share files · Admin →
Adobe sign non funziona in italiano
Adobe sign in italiano, setup lingua in italiano ma tutti i messaggi vengono spediti in inglese !
Per questo inizio ad usare Hellosign con il mio sito wordpress. Spero che sistemiate2 votesResolved · 3 comments · Fill & Sign · Admin →
Confusing Sender Pre-Fill Setup
Hey there, I am confused at how to add the sender pre-fill area. For some reason while editing the template, when I switch to sender pre-fill, it switches all the boxes I just put as participant 1?
Really weird. Hellosign makes much more sense.2 votes
Typing RETURN creates unwanted "/n" characters in message field
When I type a "Return" into the message field this causes the characters "/n" to appear in the message (Windows 10 PC). Can you please stop that? I would like to have the ability to present a message properly spaced without extra characters (I don't want) appearing.2 votesResolved · 3 comments · Fill & Sign · Admin →
Can't sign a file that is already in Document Cloud.
There is a file ready fo me to sign in the documentcloud. It is in the Home tab. When I select it and click "Fill & Sign" I am asked to upload a file. I don't want to upload a document, because it is already there and I selected it to be able to sign it but the system appears to have forgotten all that.
This is a bug, right ? It makes no sense to me otherwise.2 votes
Great Customer Experience
Thank you Sumit for helping me solve my issue with my Adobe Pro DC account. Your support was impressive and timely2 votesResolved · 0 comments · Other · Admin →
New Adoobe Sign UI is awful - sending templates is so much harder to do than it should be
It needs to be easier to send a template document for signature. It used to be very quick and simple. Now you have to go to documents>templates>[click a template]>use template OR documents>all agreements>[status changed to library document]>Search specific fields>[find the template>send.
This just isn't suitable.
It is nonsensical to not be able to select a template when you click any of the 'Request Signatures' or 'Fill & sign' options throughout the site.
Very frustrated at how bad this UI and user journey is.2 votes
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