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Acrobat Web

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    1. Multiple files need to be selected immediately in order to route multiple documents. If just one file is selected—even just to start—the system immediately kicks off the next page.
    2. The system combines all documents as it did before, but now there’s no way to separate the files. I can click the same buttons I used to to do this, but now ever routing package is just named “binder” regardless of what the file name is or what I named the routing package. I have to revert to just printing to PDF the pages I want, which doesn’t look as professional…
    1 vote

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    Hi Kelsey Reybold, 

    We are working actively on giving you a better experience, so now you should be able to select multiple files, please, let us know your experience. Also, we are still working to enable the feature to download individual files.

    To change the name of the the files, you can do it right after uploading multiple files by just clicking on the document's name, also, after preparing the document, while clicking on Review and Send, a window should appear. The name of the document should be displayed and can be changed.

    We appreciate your patience and cooperation. 

    Thanks, 

    Sign in Acrobat Web Team

  1. very very frustrating. specified the signature zone at bottom of the page for third party signatures but the signed version has come back twice with signatures at the top of the page AND NOT IN THE SIGNATURE AREA I HAD SPECIFIED. Very frustrating. DocuSign next time.

    1 vote

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    Hello Alban, 

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example, if it happens with a specific file or any information you think might help. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  2. I have less successful Signatures with your service, it's not easy to see or use for normal people.

    1 vote

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    Hello Yolanda,

    We understand you are encountering some trouble with this feature. Could you provide more information about? If is related to the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  3. it is so difficult and time consuming trying to fill out an application from lining up the sentence area to activating the sentence I want to continue on as clicking on the sentence does multiple things including moving the sentence plus finding what I need to click on just to start filling out the form

    1 vote

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    Hi Cressy,
    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
    If you still prefer to use the earlier version you can revert back by following these steps:
    1.   Click on your profile icon.
    2.   Select "Settings".
    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  4. 1 vote

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    Hi,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  5. Seems like every couple of weeks you change the e-sign program! So frustrating! This particular version creates fields that are too big for my document -- it worked just fine before.

    1 vote

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    Hi Mike,


    We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

    • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
    • Specific File: If the issue relates to a particular file.
    • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

    Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
    If you continue to encounter this issue, you have the option to revert to the previous version:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    4.    Click "Save" and wait for the confirmation message.

    We appreciate your patience and cooperation in resolving…

  6. OMG this new version I used today for E-signatures is TERRIBLE!!! It takes forever and is not easy to use at all! It wouldn't send automatically send to me for signature. I had to go and find out how to start the process. VERY un-user friendly. Why change something that isn't broken? How can I use the previous version (from last week!!!)?

    1 vote

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    Hi Rebecca Richardson,

    We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

    • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
    • Specific File: If the issue relates to a particular file.
    • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

    Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
    If you continue to encounter this issue, you have the option to revert to the previous version:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
    4.    Click "Save" and wait for the confirmation message.
    This change will only affect new drafts created after making…

    1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

    2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move…

    1 vote

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    Hi Sina,
    We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

    1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

    2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

    3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

    1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
    2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
    3. Here you can find the "Organize Pages" option. Click on it
    4. Use the…
  7. The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.

    2 votes

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    Hello Victoria,

    We are sorry you are having trouble with this update. Could you provide more information about ? For example:

    • The steps you do to encounter this issue
    • The templates that are not working properly 
    • Any other information that you might deem important 

    Thanks, 

    Sign in Acrobat Team

  8. The E-sign feature is not working this morning. You could edit document but can't actually send for signature the "button" to continue after you add message to send is not there.

    1 vote

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    Hi Maureen Armstrong, 

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

  9. AdobeSign update has created bugs:
    1) Changing a field to a 'date' field crashes and resets the form.
    2) Client cannot see first page of pdf to sign, either in browser or in Adobe Acrobat.

    This software is currently not in a useable condition.

    1 vote

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    Hi Chris Lang,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

  10. Hi there,

    Ever since the update, the comb fields no longer work. This is becoming very problematic. For some reason they appear when I edit the template (top picture of attachment), but as soon as the template is being prepared for sending, they disappear (bottom picture of attachment). Please fix!!!!

    1 vote

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    Hi Robertson Gymnastics Academy,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

  11. The modern E-sign Request functionality is unusable and doesn't satisfy any pre-existing business requirements.

    1 vote

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    Hi Alice Tran,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

  12. The size of font cuts off no matter how small or big I make the box. PLEASE FIX

    1 vote

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    Hello Lori,

    We are sorry you are having trouble with this feature. Could you provide more information? For example:

    1. The type of box/field you are trying to add
    2. The steps you do

    And any other information that you deem important will be helpful to us.

    Thanks,

    Sign in Acrobat Web Team

  13. Hello,

    Often when I go to sign something I get an error saying I need to reload the document and then when I do, all of the data is gone from not saving. This happens to me on 60% or more of the documents I sign and it's becoming quite frustrating.

    1 vote

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    Hello Danielle,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

  14. Not sure what the update did to all of my save templates, some of them are turning up blank even though I wrote stuff in it. Now the commas are turning into periods and it looks crazy. Please fix this weird new update!

    1 vote

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    Hi Lori

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? For example what where the steps you followed when you found this issue, what kind of files did you used.

    Best regards,

    Sign in Acrobat Web Team

  15. This new adobe online version is terrible!!!! Doesn't work. Laggy. Awful! It was fine before. If it doesn't improve/revert. We are moving to docusign.

    1 vote

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    Hi,

    Thank you for taking the time to share your feedback. We apologize for any inconvenience you've experienced, and we understand the frustration this may have caused.

    Our team is actively working to address performance issues, lagginess, and other concerns you've raised.

    If you have specific details about the problems you're encountering, such as error messages or specific features that are not working as expected, please share them with us. This information will help us identify and resolve the issues more efficiently.

    Best regards,

    Sign in Acrobat Web Team

  16. desktop app broken and unusable
    google drive not integrated
    impossible towork all the time uploading files or every day reinstall ***** desktop app

    1 vote

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    Hi Ayalla,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

  17. I am getting Unable to process request error

    1 vote

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    Hello Simba,

    We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example:

    • The steps you did that trigger this issue
    • If it happened with a specific file, could you provide it to us?
    • Any other information that you might think will help us

    Thanks,

    Sign in Acrobat Web Team

  18. En arretant de changer la configuration - depuis quelques temps j ai beaucoup de difficulté car il semble que tout a changer et tres difficile d avoir des instructions convenable- tres facher et decue

    1 vote

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    Hi Gregoire Allard,

    We are sorry that you are having trouble with this feature. Could you provide more information? For example:

    • How long have you been facing this issue?
    • Did information pop up on screen?

    Or any other information that you might deem important will really help us to resolve this issue.

    Thanks,

    Sign in Acrobat Web Team

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