123 results found

1. Adobe sent my document to the wrong recipient

   Hi, I sent a confidential document for signature to one person through the E-Signature option. I then received an email back from a different person with an almost identical email address - who had received the agreement from Adobe, although I had entered the intended recipient's email accurately. I do not understand how this happened, and it is is significant breach of privacy. Can you please contact me to explain?

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   Need Info  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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2. "Send a copy" functionality should not have been removed

   As recently as last month, I could easily "send a copy" of a signed document as an attachment to an email address. This feature now appears to be gone. I would very much still like to be able to do this.

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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Eric,

   Have you seen a little Share document button on the toolbar? It should provide similar feature as Send a Copy. Do you find it useful?

   Thanks,

   Adobe Sign Team

3. Terrible product! Docusign is better than you

   I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
   1:50 PM
   Adobe Customer Care Virtual Assistant
   Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
   Adobe Customer Care Virtual Assistant
   You need help using Sign or troubleshooting an issue. Is that right?
   Yes
   No
   Yes
   Adobe Customer Care Virtual Assistant
   I want to make sure I understand clearly. Which of these categories best describes your issue?
   How to sign email outlook
   Send for Signature not working (no email in inbox)
   Why is adobe sign unable to resolve to any email domain
   Something else
   Something else
   Adobe Customer Care Virtual Assistant
   Would you like to chat with an agent?
   Yes, chat with an agent
   No
   Yes, chat with an agent
   Adobe Customer Care Virtual Assistant
   Ok. Connecting you to an agent who can help.
   Your estimated wait time is currently less than one minute
   We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
   You are now connected to Puja, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
   Puja
   Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
   lilian.mok@moneyhero.com.hk
   Puja
   Thank you for your patience. Could you please elaborate your query so that I can assist you in a better way?
   I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
   Puja
   Thank you for the information. Could you please sign in into https://secure.echosign.com/public/login and check if you are able to request signatures from there?
   I send the same one E-sign request to 2 Emails (Gmail & Hotmail). Very sure email addresses are acurrate.

   But only Gmail received.
   Puja
   Thank you for the information. Please try the above step and let me know if it works for you.
   It asks me to login again
   After I login, it goes to the home page
   Please don't test my patience. No play to play with you
   Puja
   I understand your concern. But it should go to the home page and then you need to check if you are able to Request Signature so that we can go ahead with the other step.
   I can request
   My signer got my requests, only Hotmail sometimes failed. I used my personal Hotmail to try
   Puja
   Okay, thank you for checking that. May I please know if this went to your hotmail account?
   I tested 5 requests, only 2 received
   Only happens to SaaS version
   Puja
   Thank you for checking that. Please allow me a moment to look this up from my resources.
   Thank you for your patience. Could you please check if there is some sort of restrictions on your Hotmail account which is restricting the files to be received?
   no
   I have said I received 2 requests out of 5 requests.
   That means Adobe can go through Hotmail, but not all the time.
   I send the same document, same recipients.
   on https://acrobat.adobe.com/link/home/
   Puja
   Thank you for the information. It looks like I'm going need more time to research here. I will let you know over the email about the further steps. Does this work for you?
   Yes
   Puja
   Thank you for understanding. I will send you an email in a few hours.
   It seems DocuSign works better!!!!
   You better improve this
   Please let your management know
   Puja
   I understand your concern. Please allow me a few hours to look into this and I will surely make my backend team know about this too.
   Never experience this on DocuSign SaaS.
   How can adobe waste my time on this? I have to tested times to ensure this????
   Please ask your technical to test sending E-sign requests to Hotmail.
   I waited and E-sign requested sent from Adobe SaaD never sent through.
   NOT in junk mail box. Nothing.
   Puja
   I understand your concern and we will work on it. We needed to test to see if it is a temporary error. Please allow me a few hours to research about this and then I will let you know over the email.
   How can I follow up? What is your name and case reference number?
   Puja
   For reference your case number is ADB-24240196-V4F4. We will be following up over the email and you can chat back with us too and we will assist you with it.
   Thank you for contacting Adobe.

   I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
   1:50 PM
   Adobe Customer Care Virtual Assistant
   Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
   Adobe Customer Care Virtual Assistant
   You need help using Sign or troubleshooting an issue. Is that right?
   Yes
   No
   Yes
   Adobe Customer Care Virtual Assistant
   I want to make sure I understand clearly. Which of these categories best describes your issue?
   How to sign email outlook
   Send for Signature… more

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   2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Lilian,

   Are you still facing the issue with sending e-Sign to hotmail? Could you please provide the date and name of document sent so we can investigate?

   Thanks,

   Adobe Sign Team

4. cant send a E-signature from the web/app

   it has been extremely slow, I cant use it on my phone! I'm paying the premium, and i cant use it for what I'm paying for. i need these fixed on both the website version, and the phone version! I haven't being able to send a document through the app for 2 months. i need these checked or updated.

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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi,

   Are you still facing the issue? Please provide more details so we can investigate if you still are.

   Thanks,

   Adobe Sign Team

5. Cant send document for signature

   I am not able to send document for signature. I keep getting processing symbol and its not going away.

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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Madhavi,

   Are you still facing the issue? Please provide more details so we can investigate if you still are.

   Thanks,

   Adobe Sign Team

6. signature

   I need to remove a saved signature. Adobe is not allowing me to change it. This needs to b upgraded. it is a horrible feature.

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7. Cannot 'send for signature', repeatedly today.

   I can't load the 'send signature' feature.

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   Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

   Hello Maria,  Thanks for your feedback. Are you still seeing an issue? If so, could you please provide some more details to help us understand the problem.  

   Thanks in advance,  

   Adobe Sign Team

8. Adobe Sign app not working at all

   Adobe Sign app doesn’t show any docs out for signature and when go to Sign section it’s still got link for Get App even though I am in the Adobe sign app!

   4 votes

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9. Adobe Sign - Won't Load Document

   When I upload a document and attempt to send for signatures, I can write the message to those I'm sending it to, adding their email addresses but that's it. When I click "Specify Where to Sign" it gets stuck @72% loading or it gives me the error message "Could Not Send, An invalid JSON was specified.

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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Lara,

   Are you still facing the issue? Does it happen to all documents or certain documents? If you still have issues using send for signatures, could you please share a screenshot and a document that you used when the problem occurred?

   Thanks,
   Adobe Sign Team

10. adobe sign not loading

    Adobe sign will not open. I selected get signatures but the loading circle goes on and on

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11. Usar 2029778 como codigo de restablecimiento de la contraseña de la cuenta Microsoftantonioorellana965@gmail.com

    https://internet.sony.tv/DUALSHOT(tm)Wireless Controller/register/linkphone

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12. Document Template Won't Load

    My document template won't load. I tried to open a few times and it keeps on loading. I already tried log out and login and even restarting my computer.

    Please help

    •  

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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Emmeline,

    This has been fixed. Please let us know if you still face the issue.

    Thanks,
    Adobe Sign Team

13. Adobe doesnt work

    It just keep loading adobe sign- it never works

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14. Sign can't work, tech support can't fix it

    Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.

    3 votes

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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Thank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

15. Persistent Server Errors

    We are experiencing server errors whereby our data is not recorded. - that ticker/tracker says 0GB used out of 100GB .

    2 votes

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16. Missing agreement in the Adobe apps

    We are actively use Adobe Acrobat for the e-signature. We would like to highlight that the Adobe apps need to be improved. Sometime the agreement that we sent to the approver, and the approver's apps doesn't appear that agreement.

    3 votes

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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello,

    Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

17. Unable to Assign and request signatures

    I am unable to Request signatures from our Corporate account. I can add email addresses but it will not allow me to proceed to the next screen to indicate where signatures are to sit.

    4 votes

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18. disappointed

    very slow and crashes so often then cant reopen

    1 vote

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19. Sign app doesn’t work on Iphone

    The Adobe sign app, keeps bringing me to the web version and won’t let me send out documents to sign from my IPhone 12 pro

    This is the main reason I got this subscription for almost $200 a year it should work this has been going on and off for months now it just off.

    The web version says get app. However the link in unclickable! and I am in the app

    3 votes

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20. Fehler in Sign

    Adobe Sign funktioniert seit dem 12.03.2021 nicht!

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