685 results found

1. Renaming Binders

   Will not let us rename a binder. Save button does not work when we go to rename it.

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   Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello,

   We are sorry you are experiencing trouble feature . We are triaging your issue and are gathering more information to understand the problem better.

   Could you help us to describe the steps in which you encounter the issue so we can solve it as soon as possible.

   
   

   Thanks,

   Sign in Acrobat Web Team

2. Mobile adobe sign

   Be nice if we could actually use the template on the mobile side. To be able to send documents off for signature while traveling

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3. allow email message to be edited

   Why do you not allow Adobe sign to have the message that gets sent with the document for signing to be EDITED? Your customer service, who spent 20 minutes figuring it out because they had no idea, says we have to upgrade our plan to do. so you take every opportunity to swindle more money out of us. I am so disappointed in Adobe and your mediocre service, it makes me want to leave for a better service.

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4. NEED BULK SELECT CANCEL REMINDER OPTION

   no way to bulk cancel agreements that are set on reminders. total garbage. Need to add that feature yesterday. forget this AI **** it's useless just program good features into the tools

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5. Automatically alters form fields that have already been filled out.

   I hope Adobe can have a setting that doesn’t alter the form fields and allows the document to be used solely for signatures.

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   Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello Christine,

   Could you help us describe more the issue you are having. It could be useful if you describe the workflow.

   Thank you for your comments and feedback.

   
   

   Sign in Acrobat Web Team.

6. Bring back Adobe Sign

   Hi,

   How do we get the old Adobe Sign Back. This new interface is not user friendly nor does it all our company send COMPLETED LEGAL documents like we used to. This is cause delays and frustrations from leadership and clients.

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   Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello,

   Sorry to hear that you are having issues with the new interface.

   Something that I can suggest to do is the following:

   1. Sign in
   2. Click on the documents tab on the nav bar on top.
   3. Once open click on the left hand panel on "agreements"

   There you can observe the list of agreements that user has send you can filter them out by completed or in progress.

   Hope this information is useful.

   Let us know if you have any other question.

   
   

   Sign in Acrobat Web Team

7. Organizing Adobe Sign

   Adobe Sign Agreements are not able to be moved to folders, even after they are completed. A folders feature for Adobe Sign would be extremely helpful for organizing agreements.

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   Under review  ·  AdminAna Tellez (Admin, Adobe) responded

   Hi Tara,

   Thank you for your suggestion! We appreciate your interest, we are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

8. Embeddable Videos in Documents Recommended

   I think your electronic signature service is amazing. I am proud to be associated with your brand. The only feature that I wish you had is the ability to embed a Vimeo video directly within a signable document. It can still be a traditional, classic portrait-shaped document that prints well as a static PDF. However, video matters a lot for proposals in 2025. PandaDoc and GoHighLevel both have traditional classic style of documents for print, but they offer embeddable YouTube and Vimeo videos. All of the web-based proposals (Qwilr, betterproposals.io, Proposify, etc.) can embed videos, but I understand your goal is not to have signable web pages like they do. Anyway, please interpret this as a recommendation and not a complaint. I love Adobe. Thanks for reading.

   I think your electronic signature service is amazing. I am proud to be associated with your brand. The only feature that I wish you had is the ability to embed a Vimeo video directly within a signable document. It can still be a traditional, classic portrait-shaped document that prints well as a static PDF. However, video matters a lot for proposals in 2025. PandaDoc and GoHighLevel both have traditional classic style of documents for print, but they offer embeddable YouTube and Vimeo videos. All of the web-based proposals (Qwilr, betterproposals.io, Proposify, etc.) can embed videos, but I understand your goal… more

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   Under review  ·  AdminBenjamin Guerrero (Software QA Engineer, Adobe) responded

   Hello Jesse.

   Thank you for your suggestion! We appreciate your interest in helping us improve our product with embedded videos. We are always looking for ways to improve our products and will definitely consider your request.

   Sign in Acrobat Web Team

9. bug position of e signature

   the position of the signature in request e signature is not at the place where the signature field is added to.

   regards
   Michael Frey
   mfrey@tenneco.com

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   Under review  ·  AdminBenjamin Guerrero (Software QA Engineer, Adobe) responded

   Hello Michael,

   We are sorry you are experiencing trouble the signature's position. We are reviewing your issue and are gathering more information to understand the problem better. 

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

10. E-Sign Malfunction

    The E-Signature Request function is malfunctioning.
    I cannot place fields. I cannot get signatures correctly. This is incredibly frustrating.

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    AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Chris,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

    Add a comment…

    
    

11. Fix New Sign's inability to properly assign fields in templates

    DO NOT force Sign users to use New Sign until is ready; it is not ready now.
    New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
    Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
    My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
    New Sign breaks the existing templates: now I, as sender, am assigned to initial the various places that the recipient was to do. This is on all of the template documents used, except for the first one selected. Or it might just be that the actual "signature" block on the template that normally is first is not affected, it's hard to pin down.

    DO NOT force Sign users to use New Sign until is ready; it is not ready now.
    New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
    Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
    My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
    New Sign breaks… more

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Tim,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Esign not working

    Your service isn't working. Attempting to upload esigned documents is throwing the attached error

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    Gathering Feedback  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello ,

    We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.

    
    

    Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

13. Few new useful options and desktop version glitches

    Hello Adobe Team,
    highly appreciate your efforts to continuously improve the product.
    there are couple of points i wanted to bring to your attention.
    1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

    2) I'm an accountant and have to send various types of documents to clients. these documents are usually forms and not agreements. It would be nice to have an option to save custom Message templates instead of using standard message of 'please review and sign the agreement'

    3) also, the option to edit the message before sending the document is so out of sight. the send button appears before that (in web version) leading to sending it without altering standard message.

    Hopefully your team members will accept these suggestions positively and do the necessary updates.

    Thanks,
    Jay Joshi
    Director
    JNJ Accounting Services

    Hello Adobe Team,
    highly appreciate your efforts to continuously improve the product.
    there are couple of points i wanted to bring to your attention.
    1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

    2) I'm an accountant and have to send various types of documents to… more

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    Under review  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Jay,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

14. to be able to change signatures on mobile phones

    Hi there,
    On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks

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    Under review  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

15. Resending of E-sign Request

    Resend e-sign request

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    Need Info  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Ash,

    We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:

    • Does it happened with an specific file?
    • Does it happened with an specific recipient?
    • Could you provide a screenshot or the document were you are seeing this?

    Any information that you can provide will be really useful to triage and fix this issue.

    Thanks,

    Sign in Acrobat Web 

16. Inconsistent request e-signatures?

    Hello - for Adobe E-sign, I am confused as to why when i click request e-signatures, the platform looks different each time - see attached photos. Can this be more consistent?

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

17. E-signature

    It is ridiculous to waste time to find it out e-signature feature and sending it to get sign.
    I endup using Dropbox for signature.
    Just advertisement, improve it.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kumud,

    We understand you are encountering some troubles with Acrobat Web app. We apologize for any inconvenience this may cause.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

18. Editable ESign Recipients

    Please allow us to edit or delete an email / name once we have added one without having to delete and restart the entire transaction (For example, if we are sending to multiple recipients and one email bounces back, please give us the ability to edit that document instead of restarting)

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    Under review  ·  AdminAna Tellez (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

19. Editable Binder Documents

    Edit one document in Binder / Correct Agreement.

    Would like to request to allow for editing / removal of specific documents after sending an Agreement for Signatures.

    Currently, when sending multiple Documents, the Agreement puts all documents into 1 binder. This proposes the issue of being unable to ammend / correct any documents after they have been sent. For example, sometimes a tenant will request a modification to be made to one of the lease documents. We would like to be able to remove that one document from the binder and add the new version without having to create a whole new agreement. This can likely only be done if no parties have signed or completed the agreement.

    This change would save time as having to repeat the steps of adding signing fields for multiple documents, only to change one of the documents can be very time consuming.

    Edit one document in Binder / Correct Agreement.

    Would like to request to allow for editing / removal of specific documents after sending an Agreement for Signatures.

    Currently, when sending multiple Documents, the Agreement puts all documents into 1 binder. This proposes the issue of being unable to ammend / correct any documents after they have been sent. For example, sometimes a tenant will request a modification to be made to one of the lease documents. We would like to be able to remove that one document from the binder and add the new version without having to create a… more

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20. E-Signature Signing Order

    We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

    For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires each tenant to be assigned a separate signing order. This is an issue because tenants sometimes like to discuss elements in the lease documents before signing, but are unable to do so if they cannot all see the lease at the same time.

    Thank you!

    We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

    For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires… more

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    Under review  ·  AdminAna Tellez (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team