159 results found

1. About the new updates on signature panel

   Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering of the signer.

   Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering… more

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Merve,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

2. NACHRICHT erfassen nicht möglich

   Guten Tag, wenn ich eine E-Signatur anfordere kann ich jetzt nicht mehr eine persönliche Nachricht schreiben bzw. bei Schreibfehlern verbessern. Es geht in dem Feld fast nichts... bitte korrigieren

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with our app. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. Bulk send keeps saying proccessing

   Make bulk send work....

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Henrik,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

4. Agreement Status Page and Request E-Signatures Page Feedback

   If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.

   Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.

   Also, when I'm emailing an agreement for signatures, there should be a way to save the intro letter to load it when needed. 99% of the time, I am typing the same thing to people, so would be nice to be able to save/load something to save time.

   If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.

   Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.

   Also, when I'm emailing an agreement for signatures, there should be a… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

5. Unable to edit delivery message in E-Signature

   These updates continue to break the functionality the requests for e-signature. Now unable to edit messages in the review and send splash screen.

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Adam Ravotti,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. Add option to "Include Audit Report" when downloading an agreement from the web or Windows app.

   Adobe Acrobat Sign. Like the emailed receipt/ attachment version--where the audit report is included on the last page--please add the option to "Include Audit Report" when downloading an agreement from the web or Windows app. It is annoying that I cannot retrieve a copy WITH the audit report included (it onyl lets you download them separately--see attached screenshot). Since by design you cannot edit/ combine docs after signatures, it is not possible to attach the audit report myself. Please vote on this idea!

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Chad,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

7. App doesn‘t log in when 2fa is enabled

   The app doesn’t let me request signatures from mobile when 2fa is enabled (see screenshot where it says get app when I am using the app already). I want to use this a lot for NDAs and I bet others too

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Arik Brueckner,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

8. Bring back "Sign and Send" option

   Previously there was a "Sign and Send" feature that seems to have been removed in the latest update.

   I routinely send documents that need my signature plus the signature of a subcontractor. So I prepare my document with a signature block for me and for the other person.

   Previously, I could click "Sign and Send" which would let me immediately sign and then send the document along.

   Now, I have to click "Review and Send" which sends the document to me (the first signer). The next step does offer the "It's time to sign" option which is definitely helpful. But it's an additional step or two. The "Sign and Send" was better. Thanks.

   Previously there was a "Sign and Send" feature that seems to have been removed in the latest update.

   I routinely send documents that need my signature plus the signature of a subcontractor. So I prepare my document with a signature block for me and for the other person.

   Previously, I could click "Sign and Send" which would let me immediately sign and then send the document along.

   Now, I have to click "Review and Send" which sends the document to me (the first signer). The next step does offer the "It's time to sign" option which is definitely helpful. But… more

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

9. Send multiple files to a single recipient WITHOUT combining into one document

   Every Monday, I send out dozens of work orders to be signed, usually in groups of 4 or 5 to the same person. However, I need each PDF to be separate… and the current system will combine multiple files into one document. So currently, I have to send each document individually.

   It would be great if I could add several files to the e-sign workflow for one person, add the signature boxes for each one, and then send them all separately still … but I think there is a step or two that could be combined. Thanks!

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Chadwick Kellenbarger,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

10. auth.services.adobe.com refused to connect.

    auth.services.adobe.com refused to connect.

    Fix it where we can send the documents we need to for signature without always having this error.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kimberly Smith,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

11. Poor Customer Service

    Train your customer support agents. Like even just a little training would be helpful before you throw them onto the chat line. I went though 15 different agents for 4 hours across 2 days to get info that should have taken 10 minutes for someone to find on internal documentation. Extremely frustrated with this experience. The worst part of it all is that there was never an actual solution to my issue. I will be looking for a different product moving forward.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Andrea,

    We are sorry you are having issues with the app. We apologize for any inconvenience this may cause. Could you give us more information on the problems you are facing? This will be very helpful for us to solve them.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Template bugs

    I have 2 separate issues with templates for esigning.

    1- I have created a template for the 2024 W4, however every time I try to use the template for another employee it get stuck in the preparing file for esign and when I refresh the page it just says error has occurred. At this point I have to open the W4 new each time and redo the boxes/areas to sign and fill in each time, which defeats the purpose of the creating a template.
    i have been through this with customer support and I have re-created the template multiple times deleting the original template, cleared my history/logged in through edge, chrome, and incognito mode and it happens every time

    2- another template that I have been using for a while has 2 pages that need to be signed. I've checked and each time it shows these two pages as needing signatures, however when I get the signed paperwork it only shows a signature on the last page.

    I have 2 separate issues with templates for esigning.

    1- I have created a template for the 2024 W4, however every time I try to use the template for another employee it get stuck in the preparing file for esign and when I refresh the page it just says error has occurred. At this point I have to open the W4 new each time and redo the boxes/areas to sign and fill in each time, which defeats the purpose of the creating a template.
    i have been through this with customer support and I have re-created the template multiple times… more

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Brendan,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

13. Authorize the creation of web form on Acrobat Online when using Ipad (or 13inch tablets)

    When you use a web browser (Firefox, Safari or Chrome for example) you can obviously go to Acrobat Online (see Acrobat documents, see models and use some features as signing).

    However, the features are not the same on ipad or Mac/Windows. For me it is an issue because, when i use my ipad pro 13inch, the desktop is the same as a lot of nowadays laptop.

    For my personal case, I use a lot the creation of « web form » to recover some information before signing.

    When I do this on my ipad i tells me to download the Adobe Sign App. Unfortunately the Adobe Sign app does not have this feature.

    For me, if I can use a feature on Acrobat Online on Google Chrome in a Windowd or Macintosh environnment, it must be possible on an big tablet (as a 13inch ipad..).

    This is, for me, a must have.

    When you use a web browser (Firefox, Safari or Chrome for example) you can obviously go to Acrobat Online (see Acrobat documents, see models and use some features as signing).

    However, the features are not the same on ipad or Mac/Windows. For me it is an issue because, when i use my ipad pro 13inch, the desktop is the same as a lot of nowadays laptop.

    For my personal case, I use a lot the creation of « web form » to recover some information before signing.

    When I do this on my ipad i tells me to download the Adobe Sign… more

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

14. I cannot send file to request signatures

    I cannot send files requesting signatures since beginning of this week, why?

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Monica,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

15. SMS feature

    I would love to be able to send signature request via SMS text messages. I enjoy using Adobe and prefer it over other signature platforms but I would love the convenience that sending docs vis SMS (like panda doc provides).

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Ashley,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

16. Left Right Bug in Agreement Name Field

    After selecting "review and send", the "agreement name" section isn't taking left/right input from the keyboard. So if I want to change the cursor location, I have to either backspace or click on the location with the mouse.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Zoey,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

17. auth.services.adobe.com refused to connect.

    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.

    Could you please provide more details about the issue you're facing?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

18. E-Sign Update is Horrible

    The E-Signature update is absolutely awful. How can I default it back to the older version?? Who think so these updates? It works nothing like the older version.

    Thanks!

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kurtis,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

19. revert update back to old signature process

    Please revert the eSign back to the original format, the new version is not easy to use when you are using a mouse and keyboard. It takes longer to prepare a document for signature

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Margaret,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

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20. esign ruined, Adobe functionality impaired for university users

    Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.

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    1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Eve,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

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