657 results found
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ERRO NA FERRAMENTA BOTÃO DE OPÇÃO
Prezados bom dia! Desde o início do mês de Maio, estamos enfrentando uma instabilidade em uma das ferramentas do Adobe Acrobat, a saber o: Botão de opções; cujo o mesmo, ao ser inserido no documento para dar a opção ao assinante de definir o status desejado, ocorre um Bug, que somente ao selecionar a última opção ao invés de ser "livre" a escolha, isso acarreta em uma divergência de decisões que impacta diretamente no andamento das obras que estão sendo realizadas dentro dos estado, já realizamos alguns testes, porém não foram conclusivos, assim como excluímos e reinserimos novos modelos para…
1 voteOi,
Lamentamos que você esteja enfrentando problemas com nosso aplicativo. Estamos fazendo a triagem do seu problema e coletando mais informações para entender melhor o problema. Você poderia fornecer mais detalhes sobre o problema que está enfrentando? Por exemplo, se você estiver vendo um erro ou qualquer coisa que considere, pode nos ajudar a encontrar uma possível solução para isso.
Obrigado,
Faça login na equipe do Acrobat Web
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Error message: Something went wrong
After I upload the file it starts to prepare for signature; I see the document appear for a second, and then says something went wrong and goes back to the file upload. I don't want to send the doc here as it is sensitive and I don't need all of help desk having access.
2 votesHi Eric,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this? For example, if this only happens with a specific file and the steps you do to reproduce this issue.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign Is Crapping Out - I don't care about AI--Fix what I pay for.
Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.
I have used different documents. I have tried to make a template.
I have tried to use a PDF and Word document.I am very disappointed -- how can I rely on AdobeSign for time sensitive items?
2 votesHi Tj Gentle,
We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.
Thanks,
Sign in Acrobat Web Team
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Combined signed agreement
when sending out multiple PDFs in an agreement for signing, please make it an option to receive them as separate PDFs and not a combined PDF.
1 voteHi MJ Havenga,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.Thanks,
Sign in Acrobat Web Team
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The e-sign bounce message is too generic.
We got a message "Email sent to ELIAS (elios5382@icloud.com) bounced and could not be delivered
May 22, 2024 10:01 AM" but the error message was "Inbox is Full". Your product would be vastly more useful if the error message returned when an email "bounces" were provided instead of this generic message which usually (but not always!) means there's a typo in the email address.1 voteHi KERRYS INSURANCE,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
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Adobe Sign is totally down. Multiple Accounts showing the same error.
Adobe Sign has been down all day. Going back to DocuSign. Huge pain on our end. Not to mention your product is slow and glitchy even when it does 'work.'
1 voteHi,
We are sorry you are having troubles with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Request for signature not sending to gmail
request for signatures are not sending to gmail addresses... why not?
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Text Boxes Moving after Sending
Text boxes seem to move after sending digital forms. Not sure what is happening.
1 voteHi Clara,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue, how often does this happens.
We will do our best to address this issue as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Missing email
Too often the email does not show up in the recipient's inbox or even spam. Is there anything I can do?
1 voteHi Suzanne,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue.
Thanks,
Sign in Acrobat Web Team
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Adobe Sign not working
Why is Adobe Acrobat Sign not working? For two days now I have been trying to send a document for signing, and I get a red box flash up saying "sorry, something went wrong".
1 voteHi Ian,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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please relook at performance
Adobe keeps stalling and crashing , need to reinstall at least once every two weeks .
is there way of ensuring request for sign off goes to the email recieptants in box and not junkmail/spam .
1 voteHi Peter,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Signature feature
The new signing feature is very poor and not instinctual. Sometimes I just cannot get the signature fields right and I have no idea why it works sometimes and other time it does not. I have provided this feedback before and had not response. We are about to adopt a firmwide solution which originally going to be Adobe but I am thinking of ditching Adobe. Used to be a very good and easy feature
1 voteHi Peter,
We understand you are encountering some trouble with this feature. We apologize for any inconvenience this may cause. We are always looking for ways to improve our product and will definitely consider your feedback.
Thanks,
Sign in Acrobat Web Team
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acrobat Sign wont work
Why wont acrobat sign work on this document?
1 voteHello Levi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.
Thanks,
Sign in Acrobat Web Team
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Worst Support ever
The people that are in support at Adobe are the worst support I've ever encountered. None of them know anything about the product they are supporting.
1 voteGreetings Lisa Lynch,
Sorry to heart that, please, let us know any issue or doubt that you have, I'll answer back as soon as posible.
Thanks,
Sign in Acrobat Web Team
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FIX your tool
Fix your product
I just sent a document for e-sign. I give you permission to look into the document I sent in last 1 hour from this msg.
Look at the email body. Kosuke Mori is no where in the document sent but is mentioned in the email. If the customer sees the same thing, it is a DISASTER!
After sending the document, I can't see which fields are assigned to which users!!!
Fix these two things please
1 voteHello Subhajit Mandal,
We are sorry you are experiencing trouble with this feature. We are currently working on triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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How dare you make such a drastic unexplained unexpected change to your ESign?
You ruined the ESignature system! I can't use it! No help available. I am cancelling my account if you don't respond to me.
1 voteHello Stephen,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Would you be so kind to tell us a little bit more in detail what the issue is with the e-signature process that you have?
With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you…
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Adobe Acrobat Desktop + issues with requesting e-signatures
The reason for subscribing to the Adobe individual plan was to collect e-signatures for consulting agreements.
I downloaded the desktop application to be able to prepare documents for e-signature, but I ran into multiple issues & clients were unable to sign and there were issues with the date.
When I was at my wit's end, I decided to test out the adobe online platform to see if that worked any better. Thankfully it did.
I think there needs to be some major improvements to the adobe acrobat desktop application - especially with the request e-signatures processes.
Thanks for your time!1 voteHello Michael,
We are truly sorry you are experiencing trouble with our product and services. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to explain deeper the specific issues you are facing regarding the date?
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you!
Sign in Acrobat Web Team
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Broke adobe sign
The adobe sign app does not work. The adobe sign web browser does not work.
Please fix this1 voteHello Aussie,
We are sorry you are experiencing trouble with the software. We see you have previously sent a comment regarding something similar. Do not worry since we will work on this matter asap. We are triaging your issue and are gathering more information to understand the problem better.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe is poor quality and makes me look bad in front of customers
What the heck Adobe? Your software is already clunky, but I use it because I love Adobe sign. I just sat with a customer while I sent an agreement for signing. It took the doc with my and her separate signature fields and assigned them both to her. I very carefully resent it making sure my signature field was assigned to me and it did it again. You made me look like an ignorant fool in front of my customer and you wasted my time with your poor mobile ap software. This was on my android phone.
1 voteHi Eric,
We are sorry you are experiencing trouble with our services. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to send us the document you had issues with?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E sig feature doesnt work on my work subscription
why does adobe online freeze when i try to use the send e sig feature?
1 voteHello Jan,
We are sorry you are experiencing trouble with the new feature. Would you be so kind to send us the document you are having issues with? And if possible, please tell us the steps you took before the frozen screen.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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