927 results found

1. File menu doesn't appear so no option to manipulate files in any way

   The file menu doesn't appear, I see only a wheel spinning animation after click and I have no way to manipulate with files in any way. Reloading the page doesn't do anything.

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2. UNABLE TO GET HELP ACCESSING SOFTWARE I AM PAYING FOR!!!!!!!

   Adobe has gone from one of my most trusted apps (when I could download to my computer) to THE MOST FRUSTRATING piece of technology I am forced to deal with in my business operations. The reason being is that I am paying for the subscription, but more times than not, I AM UNABLE TO ACTUALLY USE IT!!! Repeatedly, when I try to login, it tells me my subscription has expired and prompts me to PURCHASE A SERVICE I AM ALREADY PAYING FOR!!!! I attempted to get help with the online chat, and spent 40 minutes and could not get the problem resolved. The person said they would transfer me to technical support, but then the support line cut out, and I was not allowed to reach out to ANYBODY. So after A LOT of poking around, I FINALLY found an ACTUAL PHONE NUMBER to call. I have now been on hold for OVER TWO HOURS!!! And I have been forced to listen to really low sound quality music at high pitches that is EXTREMELY AGGRAVATING. I just want to convert a simple Word document to PDF, a process that should take no longer than 10 seconds, and I have been at this for almost 3 HOURS NOW!!! I have provided similar feedback in the past and nobody ever got back to me, so I am not sure who will see this. But there has GOT to be an easier way to get help gaining access to a software I am paying for!!

   Adobe has gone from one of my most trusted apps (when I could download to my computer) to THE MOST FRUSTRATING piece of technology I am forced to deal with in my business operations. The reason being is that I am paying for the subscription, but more times than not, I AM UNABLE TO ACTUALLY USE IT!!! Repeatedly, when I try to login, it tells me my subscription has expired and prompts me to PURCHASE A SERVICE I AM ALREADY PAYING FOR!!!! I attempted to get help with the online chat, and spent 40 minutes and could not get the… more

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3. Where is NZ format?

   No ability to select English (New Zealand) or timezone for New Zealand.

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4. Date format issue

   Your default date format is unable to be changed.

   Tried the link below but I went to Account Settings but no ability to change Global Settings.

   Link: https://helpx.adobe.com/nz/sign/using/sign-config-defaul-time-zone.html

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5. No abuse buttons

   Add an ABUSE button for files hosted on your system

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6. tagging users in web not working

   tagging users is not working correctly in the web apps. Tried in Safari and Firefox.

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7. Hodnocení

   Dobrý den, poraďte mi prosím, kde můžu znovu ohodnotit Vaši aplikaci. Změnila jsem názor. Děkuji Heryánová

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8. Erro te ortografia, assim que fiz login. Aparece uma tela referente à existência da opção de cortar o tamanho da página

   Erro de ortografia na palavra tamanho.

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9. eine weitere Nutzung für PC fehlt

   Guten Tag, ich benötige noch eine weitere Lizenz für meinen Mitarbeiter. Ist das möglich ?
   Mit freundlichen Grüßen
   Kerstin Obladen

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10. Koetilauksen peruuttaminen

    Haluan peruuttaa kokeilutilaukseni, en vain löydä miten saan sen tehdyksi.

    Pyydän teitä peruuttaamaan kokeilutilauksen ja vahvistamaan tämän peruutuksen.

    Seppo Juurikko

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Seppo,

    
    

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    
    

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    
    

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    
    

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html

    
    

    Thanks,

    Acrobat web team

11. Fail

    On-line version of Acrobat does not have the function I require (redaction).

    Desktop version of Acrobat does not install (and takes forever to not install because of requiring prior installation of Creative Cloud app).

    Fail.

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,

    
    

    Thanks for reaching out to us. Acrobat web dies not support Redact yet but it is in our roadmap for future. But I can surely guide on how you can install Acrobat desktop without installing creative cloud. You can directly download Acrobat desktop from CC web - https://www.adobe.com/creativecloud/plans.html?promoid=9MZL48D3&mv=other

    
    

    Please let us know in case you face any difficulty.

    
    

    Thanks,

    Shweta

12. Two scan files shows same name

    "Sometimes two files show the same name or title."
    Due to this issue I accidently deleted a important scan, which i did not have any backup.
    So, please fix this issue.
    Also, There should be a Trash Bin or Recycle Bin for deleted files, where they get auto deleted after 30 or 60 days.

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13. Accessibility checker error (missing grade A failure when no headings are marked up in the document)

    Accessibility Checker in Adobe Acrobat does not find issues of missing headings in a pdf.

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14. Bad product, demands personal info

    Impossible to reorder pages successfully, at least on Firefox. Ridiculous to require a login at the last moment. I regret giving you my email address.

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    Need Info  ·  AdminAditya Gautam (Acrobat Web Team, Adobe) responded

    Hi Kai-yang,

    We are sorry to see you are having issues with Organize PDF feature. Can you please tell us a little bit more about the issue you faced while trying to re-order pages? 

    This will help us debug the issue on our end.

    
    

    Regards,

    Acrobat Web Team

15. Horrible new interface for adobe sign

    new Adobe sign still very ****
    the E-sign/manage agreement bottom never work????!!! please fix it

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16. Can't use the application unless on the Internet

    Hello,

    I would like to point out that Acrobat may need to be used offline. The way it's configured now, you can't use the application without being online. Sometimes Documents need to be edited for personal use. Making Acrobat unusable while offline is ridiculous. Sometimes people travel on a Train or Bus where the Internet is not available. These situations exist out there in the world and a Customer should be able to use it anytime they want. Sometimes, people run out of minutes from their Cell carrier and therefore any document(s) being created are lost. I liked it better back In the 90's when you could install it from a CD. You'd still have to activate it online, but at least you could use it. I understand everyone is moving away from CD's, but a Flash drive version would be useful. I currently use an application which requires me to have the flash drive installed while in use. I don't use "Creative Cloud". I feel these things are to easily hacked and security is breached. The OSC software from Isreal has all the tools needed to break in to anything. Regards

    Hello,

    I would like to point out that Acrobat may need to be used offline. The way it's configured now, you can't use the application without being online. Sometimes Documents need to be edited for personal use. Making Acrobat unusable while offline is ridiculous. Sometimes people travel on a Train or Bus where the Internet is not available. These situations exist out there in the world and a Customer should be able to use it anytime they want. Sometimes, people run out of minutes from their Cell carrier and therefore any document(s) being created are lost. I liked it better… more

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17. CS6 Version nicht auffindbar

    Ich benötige für meine Mac Book mit High Sierra die ältere Version CS6 zu neu wieder installieren. Und diese sind einfach nicht mehr zum Download verfügbar. Ich zahle zwar monatlich, kann aber das Programm nicht mehr installieren. Bitte stellt doch einfach auch noch die älteren Versionen zur verfügung.

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18. pdf

    it won't let me unlock anything this is making my work pause

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19. Business Managed Admin Functionality

    Acrobat is a horrible product for business users in a. I am an admin and the functionality to manage your products and services while deploying them to users is abysmal. I am so sorry I purchased this and will be looking for any alternative. Look... the 1990's called and they want your outdated product strategy back! This is the age of cybersecurity and secure document management. You provide none of that without insane effort to preconfigure and customize installers... umm... we have moved to the cloud-based world. HELLO!!! Ever heard of a cloud integration that is admin managed??? Been in the IT world for almost 30 years and this is the absolute worst implementation for such a company that had a lock on major document type.
    Here are the ideas that will like never be heard...
    -Make your product use cloud-based settings (preferences) as users log into their corporate email accounts
    -Allow admins ability to force sign-in by GPO or MDM or an MSI that only works via sign-in
    -Let admin "OWN" a domain so shadow IT peeps can't create unauthorized corporate-email accounts except within the admin's purview
    -Give admins all the configuration options available, currently available in the installers, via a cloud-based portal
    -Give admins ability to block or enable services and make integrations available with partners in a managed way. There are other company that are already do a better job that Adobe in this area so offload this to Microsoft cloud-app security, where most companies already have licenses, since you can't do this functionality in any meaningful way.

    This product is currently so rife with options to exfiltrate and lose management of secure documents.

    Acrobat is a horrible product for business users in a. I am an admin and the functionality to manage your products and services while deploying them to users is abysmal. I am so sorry I purchased this and will be looking for any alternative. Look... the 1990's called and they want your outdated product strategy back! This is the age of cybersecurity and secure document management. You provide none of that without insane effort to preconfigure and customize installers... umm... we have moved to the cloud-based world. HELLO!!! Ever heard of a cloud integration that is admin managed??? Been in… more

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20. Unable to process request

    Why i can't do anything with my file?
    what does unable to process request mean, it cause my pc or your site, i need a help

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