247 results found
-
Overcharged
I hope this message finds you well. I am writing to address a concerning matter regarding the charges and account management associated with my Adobe Acrobat subscription.
Over the course of my usage of Adobe Acrobat, I have encountered multiple instances of being double-charged, overcharged, and erroneously billed for cancellation fees. As the sole user of the software, it is evident that these discrepancies do not align with the terms of my subscription.
Furthermore, I have been facing persistent challenges with the software's compatibility with QuickBooks, including issues such as the malfunctioning of the thumbnail preview, recurring error 1500 messages,…
1 vote -
Very Bad Experience
Very Bad experience. You are fake claiming as free trail, while you are asking credit card details.
Not Expected this from Adobe.1 vote -
I'm experiencing issues accessing Pro plan features on the web version
I am unable to use the features included in the Pro plan on the web version. Despite refreshing the page multiple times and even re-entering the site, the functionalities remain inaccessible. However, I tried using them in the app, and there were no issues.
1 vote -
Lack of service
I hate Adobe and want to cancel 1 of my plans. It's impossible to get to the email address I want to cancel, you keep showing me the addrress I wanty ot keep. FFS, is it impossible to have someone that is actuaslly a person help me?
1 voteThank you for reaching out to us. We apologize for any inconvenience this may have caused.
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to: https://helpx.adobe.com/manage-account/kb/billing-faq.html.
-
Support is AWFUL
Your Chat feature is awful. The AI is useless and the person who ultimately joined was less helpful and then left the confirmation before there was a resolution.
I've paid for a subscription that isn't working and cannot get any help. Shameful.
2 votes -
Preciso encerrar essa conta
Estou tendo sério problema. Sendo cobrado mensalmente por um produto que comprei só para utilizar por um mês.
Quero encerrar essa conta aqui e não vejo opção para isso. Estrou indevidamente preso aqui sendo cobrado todo mês sem ter como me defender, ou suspender essa cobrança indevida!
Socorro1 vote -
Not free
When you say this:
"Edit PDFs with a free online PDF editor - Acrobat"You should stick to your word.
I can't edit a .pdf without choosing a plan.
1 vote -
One-time purchase to a Lifetime License is needed.
In addition to the previous feedback I recently submitted, the prerequisites for the tools are ridiculous. I am NOT going to pay $60 a month for all of Adobe's apps. If anything, Acrobat needs to lower prices if you guys want to get more people paying for it, because a $30 subscription for Acrobat Pro, when I could be paying $9/month + tax for ILovePDF, for almost the same tools. That is ridiculous, and the only way i'd ever pay for Acrobat Pro is if it was the only one I could be paying for. What we need is a…
1 vote -
Acrobat subscriptions are too expensive
Acrobat subscriptions are WAY too expensive. ILovePDF charges so much less money for the same features as Acrobat, with a few exceptions, and that is horrible. Please, lower the prices for Acrobat Pro permanently, because under no circumstances am I paying $30 a month for that. Heck, the Creative Cloud ALL Apps plan is RIDICULOUS. The All Apps plan should be at $30/month, not Acrobat Pro. These subscriptions are way too expensive, and is probably the reason why not very many people even use the PDF format in the way they do with Word.
1 vote -
problème suite essai acrobat pro
Bonjour,
J'ai un abonnement Adobe Acrobat Export PDF. J'ai testé Acrobat Pro puis annulé l'essai. Depuis j'ai des problèmes du type message m'indiquant que je ne suis plus abonné, ou bien que je ne peux pas utiliser certaines fonctions, qui pourtant sont dans le cadre de l'abonnement. J'ai désinstallé puis réinstallé le logiciel, j'ai toujours les même problèmes. Merci pour l'aide que vous pouvez m'apporter.1 vote -
Cancel adobe pro 7 day free trial
How do I cancel my 7 day free trial?
Send response to jwitham@yahoo.com1 vote -
Chci zrušit účet a běžte do PEKLA!
Nedovolíte mi zrušit plán. Nechci s Vámi mít NIC společného.
1 vote -
cannot find my method of payment
You can make it possible for me to see my payment terms for this product. I have a new credit card, and I need to check my settings for your product to see if I need to update my credit card. That seems like a basic option that should be available.
1 vote -
no thanks
very invasive---not interested
1 vote -
Why can't I use the free pdf to xls converter ?
Hi, I just want to convert pdf's I received because the provider left me no other option (rather had . csv format).
Why am I stuck now without the free converter but are pushed to some subscription ? WTF happened to the 'free converter' ?
Blè. Better start hiring more programmers than lawyers, marketeers and psychologists to provide better ADDED VALUE people REALLY need.
1 vote -
Adobe Pro not accessible
Accessing Adobe Pro is much harder under this format and when you do connect it doesn't work as well. I have always liked Adobe products, but I am at the point that I would recommend that people avoid them.
1 vote -
My adminconsole account keep coming up with access denied
AdobeAdmin console keeps locking up with no access
1 vote -
Deceptive
"Edit PDFs with a free online PDF editor - Acrobat" is what you advertise, but when I go to edit a PDF your site demands that I have an active subscription. Not a problem for me because I know where to find pirated version of all your ****** software, but you should be ashamed at your deceptive marketing practices. Go **** yourselves Adobe.
1 vote -
Awful service
I pay for the Adobe Acrobat PDF Pack subscription annually and even when signed in, often can't use it. It's really clunky and difficult to find how to use it. I keep getting redirected to a page asking to join a free trial, when I've already paid. Awful service for what I pay each year - please sort.
1 vote -
My act says I have access to online pdf conversion
You lied in my account it says I have web adobe acrobat (18 apps included in my account) the description says pdfs converted. No limits not trial etc. I am very unhappy with adobe right now!
1 vote
- Don't see your idea?