4430 results found
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error de procesamiento
cuando quiero combinar archivos me marca un error de procesamiento, porque pasa eso no me deja concluir el proceso
1 voteGracias por tus comentarios. Estamos revisando este problema internamente y lo trataremos pronto.
Saludos
Prashant Sharma -
Combine Not Working
Combine Files isn't working. I upload two files, select both, but Combine options stays grayed out. I've tried selecting whole documents and individual pages, to no avail.
2 votes -
Combining support
Whenever I try to combine PDFs into a larger PDF, I get "This file has not been processed. An error has occurred which stopped the processing of this PDF". I've tried logging out, clearing the cache and logging back in. I'm using Chrome. I'm still getting the error.
1 voteHI Ernest,
Just following up on this issue. Are you still seeing the issue with Combine? Could you please share the files with us ?
Thanks,
Shweta -
Need more advanced options simple easy to reach
Why can I not find the option to share a file again...? This whole online sharing service SUCKS. I dont really use it it is way too limiting. Lacking user functionality feel like not wasting my time with this and just get the dropbox going. if I click on the preview a file I'd expect to find the share option again but nothing.
1 voteHi Hector,
Thanks for reaching out to us. Sharing a shared file again is currently not supported in Acrobat Web. But we are considering your feedback and discussing internally regarding this. Will get back to you on this.
Regards,
Shweta -
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1 vote -
1 vote
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I want count of All Competed, cancelled transactions
Is there a way we can get the count of all completed transactions.
This information will help us to understand the utilization of Adobe Sign.
2 votes -
Horrible Quality PDF to Image Conversion
Your PDF to image convert lost so much quality when trying it out that I'm not willing to pay for your service.
1 voteHi Timothy,
Thanks for using Acrobat web and sorry for the trouble. In order to help you out with the issue, is it possible for you to share the source PDF with us. It will be helpful for us to debug the problem.
Thanks,
Shweta -
1 vote
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I think it's a small bug?
Your compress options on this tool are backwards - when I compress with "High compression low quality", I get a larger file than when I compress with "low compression high quality" which is backwards.
1 vote -
combine files doesnt work
Its doesnt let me combine the files!!!
3 votes -
denisefrigon@gmail.com
Need a phone number at Adobe to cancel my plan otherwise the system is not letting me do it. Thanks
1 voteHi Denise,
Thanks for reaching out and apology for the trouble. Could you please tell us what specific flow is not working for you?
If you are using commenting on Web and it didnt worked then it should be resolved now. I request you to please try the workflow again and let us know its working for you. You can send me email directly as well on sverma@adobe.comRegards,
Shweta
Sr, QA Lead, Acrobat Web -
Document Link Stopped Working
There is an error that happens sometimes when clicking a previously working link. after clicking the link the adobe document wont load, it displays a grey screen with the following message in it 'Something went wrong, try again later". I am having to go to my adobe home page and access the document from my recent document links.
1 voteThanks Jake for reaching. We are reviewing the issue internally and will be actively working on it.
Regards,
Shweta -
The system corrupted my file
I was editing a doc and now it says that the file is corrupted. Frustrating experience. I was hopping t0 buy the product but its good for nothing.
1 voteHi Sandip,
Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the edit experience with the original files and let us know if it resolves your concern.
Regards,
Harshpreet -
R in duru go
N you k
1 vote -
ok
goed
1 vote -
Terrible system
When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.
2 votes -
Improvement needs
The login requires entering the password twice which is unusual.
Most importantly the back button at the top left corner requires you login again. Every time. With passwords required twice. This MUST change.
It requires 6 clicks to ultimately get to a template. This is so lame.
The formatting enlarges at the final send screen and doesn’t adjust.
I could go on but these are the biggest hassle.1 voteHi David,
W.R.T. password required twice, is it once for Acrobat Web https://documentcloud.adobe.com and once for Adobe Sign mobile app (as mentioned in your other post)? We will look into improving the experience.
Could you please provide more details for the other issues?
- 6 clicks to get to a template: is it regarding the navigation from Home page to the template Actions like “Use Template” in Documents page?
- The formatting enlarges: is it the screen after you send for signature? Could you please share a screenshot?
If you have other suggestions/feedback, we’d like to hear from you.
Thank you,
Adobe Sign Team -
Issues with compressing files
Option "Compress PDF" on https://documentcloud.adobe.com suffers significant bug that persisted with months. On several occasions when trying to upload and compress a scanned pdf I receive a message that the file is already compressed. When I try the same operation with the desktop app on the same file - it is compressed without any problem. This happens so often that it renders the online service nearly useless.
1 voteHi Petko,
Sorry to hear that you are facing issues with compressing a file on Web. In order to help you better, please share more info with us. Like whats the size of the file, does it have only text or images too or if possible share the file with us so that we can investigate further.
Also, web version provide 3 different settings for compress (Low, Medium and High). Could you please confirm if the file dont compress with even High compression.
You can send the details or file on my email Id directly also – sverma@adobe.com
Thanks,
Shweta -
Terrible
Just downloaded the app. This is exactly the same as the web version. Literally the exact same. you even have a link to “get the app“ IN the ******* app. The login is just as onerous as the web version and the navigation is awful.
1 voteHi David,
The Acrobat Web app https://documentcloud.adobe.com in mobile browser redirects you to download the Adobe Sign mobile app in certain flow. We will look into improving the experience.
In the meantime, you can use Request Signatures within Acrobat Web on tablet or desktop browser.
Thank you for your feedback.
Adobe Sign Team
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