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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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633 results found

  1. Worse application I have ever seen!

    This is the most frustrating system I've ever used. I can't even access my files that way you have me set up here. Please stop charging me $14.99 a month for such lousy service Adobe!

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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  2. Cancel my account

    I want to cancel my account. How do I do it.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Lawrence,


    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Shweta

  3. horrible product... would select multiple categories if that were an option

    My product experience could be improved by having any of the programs I am needing to use work consistently. 75% of the time, nothing works... I get a blank screen when I use a product. This morning, I attempted to combine 12 single PDF files into one... BLANK SCREEN. Yesterday, I tried to convert a PDF file into a Word document... BLANK SCREEN.

    3 votes

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    Need Info  ·  1 comment  ·  Combine files  ·  Admin →
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  4. I can't use this feature

    This is organization account and I am the admin on this but still I can't use this software.

    I can't use E-Sign feature. Could you please give me support and resolve this issue ASAP.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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  5. O

    No now

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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  6. 한글이 ##으로 표기

    파일 명이 한글의 경우 서명된 최종감사 보거서 문서의 헤더 정보가 ###으로 표기가 됩니다.

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  7. better the DOS 6.2

    GETTING PRETTY GOOD

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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  8. E-signature freezing

    When I attempt to complete an e-signature on the desktop app or through my documents on my hard drive, it freezes and I am unable to complete. Is there a fix for this?

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Cassandra,

    Are you trying to complete e-signature on Acrobat desktop app? Are you trying to sign your own documents or documents sent by someone else? Does it happen to all documents or just some particular ones? 

    Could you please share more details (and test documents if possible) so we can investigate?

    Thanks,

    Adobe Sign Team

  9. Signature Change

    Why did the option of removing an image signature under Sign & Fill, get removed? I am unable to change the image signature.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Nicole,

    Thanks for your feedback. You should be able to remove or change the image signature in the signature panel by clicking the pencil icon next to it.

    Please let us know if it works for you.

    Thanks,

    Adobe Sign Team

  10. 800 hara kodu

    dosya yukleme işlemi sırasında err:8000 arızası vermekte
    yardımcı olunuz

    1 vote

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    0 comments  ·  Upload and Organize files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Harika,


    Thanks for reaching out. Can you please provide details on the issue like file name you are trying to upload and screenshot of the error?


    Regards,

    Acrobat web team

  11. Complaint about update

    This new version of sharing documents for e-signing is terrible. Can we go back to the old version?

    If not how do I cancel my subscription?

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Rebecca,

    Could you please share more details about the issue? Where did you try to share? What problems or difficulties were you facing? Could you also share screenshot?

    Thanks,

    Adobe Sign team

  12. Errors, unusable software

    I purchased acrobat a few weeks ago but the software is completely unstable and almost unusable. Whenever i open a document i get error messages and the screen freezes, i will be cancelling my subscription and seeking an alternative PDF software if this is not solved quickly

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Gwydion, 

    Thank you for contacting us. To assist you better, Can you please apprise us with below information?

    • Are you using Acrobat on desktop or browser?
    • Screenshot of error message

    Regards,

    Harshpreet

  13. combine

    combine files

    1 vote

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    Need Info  ·  0 comments  ·  Combine files  ·  Admin →
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  14. trash

    i pay for this. cant open my own files. freaking trash

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

    Hi Sylvan Walliser,
    Thank you for contacting us. To assist you better, Can you please apprise with below information:

    • Exact description of issue that you are facing ?
    • Screenshot of the issue being faced

    Thanks,
    Amit

  15. Unstable software!

    Just started using this and am getting fatal errors left and right

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Juro Mukai,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better.

    1) Is it happening for all files or with any specific document only?

    2) Could you please share the workflow and file on which you faced the saving issue

    Hoping to hear from you soon.

    Regards,

    Indu

  16. Word to PDF has odd font

    When I convert to PDF from Word the font is distorted on the output PDF. So I've been uploading it for conversion online, and it looks great. Can you help me to be able to convert without going online? I wasn't able to upload samples from here.
    James

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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    Need Info  ·  AdminJennifer Vu (Admin, Adobe) responded

    Thank you for reaching out and reporting the issue. If possible, could you please share the original word test file and output for team to investigate?


    Acrobat Web Team

  17. Searching for a name

    What would be really good is if I could search by a particular word/name through the signature request documents - I find myself searching by eye for an agreement between x and x, would be great if there was a way to just search for it

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Susan,

    Thank you for your feedback. Could you please share a screenshot of where you try to search to help us understand your request?

    Thanks,

    Adobe Sign Team

  18. Ruim

    O app é péssimo, PÉSSIMO.
    graças a Deus estou na fase de testes, já fechou meus trabalhos 4 vezes.
    é muito lento, a editação é horrível.

    2 votes

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Adriele Rocha,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    1) Is it happening for all files or with any specific document only?
    2) Could you please share the workflow and file on which you faced the issue?


    Thanks,

    Indu

  19. Files not saving properly

    My form keeps getting messed up when I try to download as a PDF and none of the information I fill in saves properly

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  20. The repair has affected the my computer system - it is concerning

    I had taken help from a technical support from Adobe today - the problem was resolved but soon after I submitted the Survey form - the the font -print started to ***** / or break up - and even my the there was voice break up in my video meetings after that. I am very concerned.

    1 vote

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