633 results found

1. Not being emailed when docs are signed

   I am no longer receiving emails when documents are e-signed. All my notifications settings are set to send emails, but as of recently those have stopped. I won't be able to keep using this service if I am not properly notified when docs are signed.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Lindsay,

   We are sorry that you are having trouble with this feature, could you provide more information about your problem? Since when have you stop getting the emails?  if you don't have them in your junk email? and any other information you deem relevant.

   You can also check the status of your agreements in Acrobat web, in Documents under Agreements or you can search for it 

   Hope this helps,

   Adobe Acrobat Sign Team

2. Fill a need rather than this useless thing

   This entire thing is useless. What is the actual point of this? I thought I would be able to edit the pdf and cannot. I should be able to edit text and images without needing to use other websites.

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   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Shenique Porteous,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:
   
   1) Share the screenshot and description of what exact issue you're facing in editing the PDF file.
   2) The device configuration that you're using (Platform/Browser)
   3) Subscription (Go to Profile > Account > Subscription Status)
   
   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

3. Guardado Automatico

   Al editar un archivo, presenta errores con el guardado automatico,cuando se esta editando los cambios. la herramienta no puede guardar sobre el documento y pide guardarse como una copia o descartarse por cada cambio

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   Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

   Hi Israel Calva Ochoa,

   Thanks for your feedback. We apologize for any inconvenience you faced when using Acrobat Web. Could you please share the steps you followed so we can help you further in fixing this issue?

   Regards Amit

4. Features not working in web app but work in desktop

   1) Page labels in the web app does not work the same as the desktop app. I would even say it does not work at all.

   2) Bookmarks in the web app sometimes show and sometimes do not show. Sometimes Refreshing the page helps (the bookmarks appear), but then they dissappear again. I would say bookmarks are not being supported in the web app.

   3) I cannot change the color properties of the bookmarks in the web app. If I have changed the color properties of a PDF in the desktop add to red, and then upload the pdf in the web app, the bookmark properties are not reflect, they do not show red.

   4) My Adobe Account plan includes Acrobat Pro (as part of the Technical Communications suite; Enterprise profile). But Adobe web app doesn't recognize this. I cannot log on to adobe web with this enterprise profile. It forces me to log on with my personal profile, and keeps inviting me to a free trial.

   1) Page labels in the web app does not work the same as the desktop app. I would even say it does not work at all.

   2) Bookmarks in the web app sometimes show and sometimes do not show. Sometimes Refreshing the page helps (the bookmarks appear), but then they dissappear again. I would say bookmarks are not being supported in the web app.

   3) I cannot change the color properties of the bookmarks in the web app. If I have changed the color properties of a PDF in the desktop add to red, and then upload the pdf in… more

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   Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hi Cynthia,

   Thank you for contacting us. Please find reply below

   1. Can you please help to elaborate the issue you faced while using Page Labels? Meanwhile please find the documentation for Page Labels(Numbered Pages) on Acrobat Web https://helpx.adobe.com/document-cloud/help/number-pages.html to assist you with the feature on the web.
   2. For bookmark issue, Is the issue happening only on one file or happening for others also? Is it possible to share the file with us to look into this further?
   3. Sorry to hear that, Colour properties are not available in Web yet, it is highly recommended to use desktop for properties feature on bookmarks.
   4. We looked into details and found out your Acrobat Pro subscription on Enterprise profile is not active anymore, Only Acrobat web free service is enabled with your personal account.

   
   

   Regards,

   Acrobat Web team

5. very annoying

   absolutely a pain in the neck. Sticks all the time. Supposedly you can save files to the 'creative cloud' (why do you not have names that links to your products - is this an acrobat cloud in which case why don't you call it that) and anyway despite saving no files appear. Really a very annoying app. And the basic and the pro and the reader and the DC - how many version of this thing are there?

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   Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

   Hi Brenda Hannigan,

   Thanks for your feedback. We apologize for any inconvenience you faced when using Acrobat Web. Could you please share the steps you followed so we can help you further in fixing this issue?

   Regards

   Amit

6. La "í" con tilde, como comentario, no se ve en chrome.

   La "í" con tilde, como comentario, no se ve en chrome.

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   Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

   Hi Daniel Montoya,

   Thanks for your feedback. We apologise for any inconvenience you faced when using Acrobat Web. Could you please share the steps you followed so we can help you further in fixing this issue?

   Regards

   Amit

7. CUANDO TERMINO DE ESCRIBIR Y COLOCO PUBLICAR GENERA DOS ESPACIOS ENTRE PÁRRAFOS POR QUE? ESE ERROR ES DE HACE AÑOS QUE ESTÁ PASANDO?

   CUANDO TERMINO DE ESCRIBIR Y COLOCO PUBLICAR GENERA DOS ESPACIOS ENTRE PÁRRAFOS POR QUE?
   ESE ERROR ES DE HACE AÑOS QUE ESTÁ PASANDO?

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   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Daniel Montoya,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:

   
   

   1) Could you please share the workflow and file on which you faced the issue.

   2) Is it happening for all files or with any specific document only?

   3) Are you using Desktop application or Web application?

   
   

   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

8. your upgraded product is absolutely TERRIBLE! It does not work and is impossible to work with.

   the updated version of adobe is absolutely terrible! it is impossible to work with, edit and do all of the things I was able to do before the upgrade. i will have to find another product as this is awful!

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   Need Info  ·  AdminIndu . (Admin, Adobe) responded

   Hi Eileen Cohan,

   
   

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:
   
   1) Could you please share the workflow and file on which you faced the issue

   2) Is it happening for all files or with any specific document only?

   
   Hoping to hear from you soon.

   
   

   Thanks,

   Indu

9. Failure converting to pdf

   Create pdf option not working in Adobe Acrobat premium

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   Need Info  ·  1 comment  ·  Create PDF  ·  Delete…  ·  Admin →
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10. ADOBE SIGN IS HORRID

    ADOBE SIGN IS IMPOSSIBLE! WHERE HAVE YOU HIDDEN MY DOCUMENT OUT FOR SIGNATURE?

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Renee,

    We are sorry that you are having trouble with this feature. Could you provide more information about it? 

    Here is a link to helpx that might be useful to you Manage, track, and change agreements

    Adobe Acrobat Sign Team

11. Selection Tool does NOT WORK

    Make it easy to select an item you've added. I inserted a picture, and trying to select it to move it to the location I want is a NIGHTMARE.
    UTTERLY USELESS experience and online app.

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Brian Le Flem,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    
    1) Is it happening for all files or with any specific document only?
    
    2) Could you please share the workflow and file on which you faced the saving issue

    
    

    3) Are you using Desktop application or web app?

    
    Hoping to hear from you soon.

    
    

    Thanks,

    Indu

12. cannot scroll down

    I have SO many bugs using this program (i.e., cannot save the edits ; cannot scroll down the pages, i am stuck ....). Its very disappointing

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Emilie Steinbach,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only?

    2) Could you please share the workflow and file on which you faced the issue

    Hoping to hear from you soon.

    
    

    Thanks,

    Indu

13. not user friendly

    your apps is not user friendly. I could hardly put my signature on the document.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Nerissa,

    We are sorry that you are having trouble with this feature. Could you provide more information about your problem so we can help you?

    Here is a helpx link that might help you Fill & Sign

    Thanks,

    Adobe Acrobat Sign Team

14. cannot upload file to convert

    Everytime I select the file to upload it tells me to contact the customer support for help, I'm stuck there. I can't even start a free trial or buy the product. What should I do please?

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15. Files won't merge

    I can't seem to merge files, please help

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16. Desktop Not Available From Windows (email)

    I recently downloaded a file from my email and noticed that it opened within a portal instead of the usual Open Desktop app. As a result, I saved the file in my cloud account and tried opening the PDF again from my desktop app, only to find that it still opened in the portal. This posed an issue because I needed to extract each page as a separate file, as the entire text file size is 96kb and couldn't be uploaded to the application I was using.

    The problem lies in the functionality of documents not opening directly on the desktop. Once I managed to successfully extract the pages, another inconvenience arose when attempting to save them. I discovered that I couldn't browse through the desktop and view the files currently present in the folder. Instead, I was limited to accessing the folder and providing a name for the extracted files. Ordinarily, when files are opened from the desktop version and the extract or save-as option is utilized, the entire folder becomes visible, including all the PDF files it contains.

    I recently downloaded a file from my email and noticed that it opened within a portal instead of the usual Open Desktop app. As a result, I saved the file in my cloud account and tried opening the PDF again from my desktop app, only to find that it still opened in the portal. This posed an issue because I needed to extract each page as a separate file, as the entire text file size is 96kb and couldn't be uploaded to the application I was using.

    The problem lies in the functionality of documents not opening directly on the… more

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    Need Info  ·  AdminRohit Sharma (Admin, Adobe) responded

    Hi Jeanett,

    
    

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have few queries around your feedback:

    1. could you please elaborate on which cloud you have uploaded the document after downloading from email?
    2. when you tried to open downloaded file, which portal you have observed, Is it Chrome Extension portal (Url contains: chrome-extension://) or Acrobat Web portal (Url contains: http://acrobat.adobe.com/)?

    
    

    Thanks,

    Rohit

17. New PDF editor is not working out for me

    New PDF editor is very slow and taking longer than before. It scan the pages for editing and its very long time. New PDF editor is also not scanning the handwritten items. Previous version was scanning the handwritten words and was easy to correct spelling in handwritten items.

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Nirav Dalwadi,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    
    1) Is it happening for all files or with any specific document only?
    
    2) Could you please share the workflow and file on which you faced the issue
    Hoping to hear from you soon.

    
    

    Thanks,

    Indu

18. Eliminating the free grandfathered Sign accounts is dirty

    Not cool, Adobe. Now that you've done that annoying account migration, it seems you've eliminated the free Adobe Sign accounts, although when I click on my account, it claims I still have access to send and sign documents.

    It allowed me to send one and now when I select a document to upload to get signed, it doesn't go any further because a popup comes up trying to force me to upgrade to something I don't want.

    I originally was grandfathered on the 10 free contracts a month plan, then you took that away and downgraded me to 5. Then I think you downgraded me to 3. Now you've taken that away, which is often all I use anyway.

    Well, PandaDoc took care of me.

    Not cool, Adobe. Now that you've done that annoying account migration, it seems you've eliminated the free Adobe Sign accounts, although when I click on my account, it claims I still have access to send and sign documents.

    It allowed me to send one and now when I select a document to upload to get signed, it doesn't go any further because a popup comes up trying to force me to upgrade to something I don't want.

    I originally was grandfathered on the 10 free contracts a month plan, then you took that away and downgraded me to 5. Then… more

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    Need Info  ·  AdminLourdes (Admin, Adobe) responded

    Hi Lisa, 

    Could you please provide more account details.

    Thanks, 

    
    

    Adobe Sign Team

19. I'm favoured in ucc

    I'm favoured in ucc

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    Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

    Hi Rajan Singh,

    Thanks for contacting us. Could you please help us understand the issue you are facing?

    Regards,

    Amit

20. can not edit

    i can not edit.please help me

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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Htet Myet Thu,

    
    

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only?

    2) Share the screenshot and description of what exact issue you're facing in editing the PDF file.

    3) The device configuration that you're using (Platform/Browser)

    4) Subscription (Go to Profile > Account > Subscription Status)

    Hoping to hear from you soon.

    
    

    Thanks,

    Indu