Document Cloud Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


  • Hot ideas
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  • My feedback
  1. File conversion failure

    Keeps telling me that my cloud is full, but there are no documents in my Document Cloud Files?!!!!!

    4 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  2. 文字化けする原因

    以前はPDF⇒Word、Excelとも変換できていましたが、ここ数か月文字化けしてしまっていてうまく変換できません。サイト上のファイルをそのまま変換、また一旦保存し印刷し、スキャンして変換する方法も試しましたがやはり文字化けしてしまって使えませんでした。原因がなにかわかりません。

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  3. WONT CONVERT FROM PDF TO ANYTHING!!!!

    THE OPTION TP CONVERT PDF INTO POWR POINT OR WORD DOES NOT WORK!!!!!1 THAT SI THE ONY REASON I BOUGHT IT!!!!!!!

    4 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  4. I can't use it although I paid 24$ for it

    I can't use it although I paid 24$ for it

    4 votes
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    1 comment  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  5. Report

    Why I can not convert pdf to word???!

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  6. Account upgrade issues

    I'm so frusterated!

    I am trying to convert a Microsoft word document to a pdf. I have a subscription that includes this. I get an error message every time I click on convert to pdf that says:
    Your adobe acrobate trial has expired. Buy now to restore full access....

    I click on buy now and it brings me to this account. I try to upgrade my subscription and it sends me in a circle. It wont let me buy anything else it is trying to make me either upgrade this account or switch to a different account. What am I…

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  7. Converts to wrong format in Word

    I converted a .pdf document to Word and the format it created, Government Legal. I desired US Letter. There is NO WAY of changing it.

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  8. ******

    this is super annoying - i only use this product to convert , when i try to do this it directs me to purhcase - but then points out that i have already done so - but it does not do that i want - please help me

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  9. Horrible

    This was terrible and I want my money back.

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  10. Atividade Lactário

    Segue em anexo O trabalho!

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  11. how the heck do i get any help?

    i have purchased pdf pack t convert some presenation in pdf into power point but the system is not working
    i am unable to open files, and can not export or convert anything
    iy seems impossible to get any help
    this is terrible experiece

    3 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  12. All my attempts to convert PDF files to DOCX have been unsuccessful. I want to cancel my subscription.

    I haven't had a single conversion to docx work. How can I cancel my subscription?

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  14. blank pages

    when I convert pdf to doc I get blank pages.
    I want to cancel my new membership

    4 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  15. Xq me pide contraseña al dentran a un documento nopp entiendo

    Xqq me pide contraseña o numero d documendo cuaando entro a abrir docunento nop entiendo

    1 vote
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    2 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  16. 使用できない

    A dobe Export PDF を購入して一週間経つがまだ使用できない。
    メールも送られてこないし、いまだに購入画面に移行するがどうなっているのか?
    早期回答を求めます。

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  17. Do not print fields convert to jpeg.

    When I mark a form field to not print it does not print. That's good. Why is it that when I convert that pdf file to jpeg the same form field marked not to print appears in the pdf?

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  18. Errors

    HI,
    I purchased your product and it is not converting the pdf files to word. As such you may wish to cancel my subscription please.

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  19. dfsgfgdfgfgd

    the converting tool from pdf to excel ist useless because the result is e.g. that dates are converted in characters an not in numbers!!!!

    3 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  20. Converting PDF fails with no details as to why

    Ive tried numerous times to export a pdf to word and it fails every time. There are no details as to why and no way to determine what has gone wrong. Add to the fact that there is no support avenue I am less than impressed with the cloud service.

    1 vote
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
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