411 results found

1. uploading a PDF shouldnt take 15 minutes

   Id like refund.

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   3 comments  ·  Combine files  ·  Delete…  ·  Admin →
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   Resolved  ·  cfrench responded

   We identified and corrected an issue that was affecting uploads of large files.

2. hate new format

   I don't like the new format. I used to be able to see how many were out pending signature. Is there a way to do that now? If so, it needs to be easier to find. Also, previously I could replace a signer. I can't locate how to do that with the updates.

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   Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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3. Bring Back Sign Dashboard - Cloud is Terrible

   Bring back the Adobe Sign Dashboard. That was a great dedicated contract tracking and managing tool. Tracking and managing contracts is essential to businesses and doing it well can significantly impact profits.

   The "all-in-one" Adobe Cloud tool is vastly inferior to Dashboard for tracking and managing agreements. Cloud eliminates or buries functionality Dashboard offered. Instead of Dashboard’s clean, organized categorization of agreements by status (signed, out-for-signature, etc.), Cloud intermingles critical agreements with insignificant documents. Cloud attempts organizing this cacophony of documents through preset groupings and filters you can manually apply. The huge short-comings of these features are exacerbated by the Cloud interface unbelievably failing to state the name or email address of who an agreement was sent to. This means that to locate a specific agreement, you have two obvious choices. First, manually group and filter all documents to locate a category of agreements that you then must open one-by-one (you need to reapply the filter every time you exit an agreement). Second, perform a search for a name or email address (you better remember the correct spelling or exact email address). You can no longer just look at who you sent agreements to, who signed, which are canceled, etc. Not very useful when you send the same agreement to multiple groups for their signatures.

   Adobe Cloud is simply inefficient and ineffective for tracking client agreements, and it is unsuited for fast-past businesses requiring quick, reliable information to establish and manage client relationships. Replacing Dashboard with Cloud was either just a very poor choice, or a cost saving move at the expense of Adobe’s users.

   Bring back the Adobe Sign Dashboard. That was a great dedicated contract tracking and managing tool. Tracking and managing contracts is essential to businesses and doing it well can significantly impact profits.

   The "all-in-one" Adobe Cloud tool is vastly inferior to Dashboard for tracking and managing agreements. Cloud eliminates or buries functionality Dashboard offered. Instead of Dashboard’s clean, organized categorization of agreements by status (signed, out-for-signature, etc.), Cloud intermingles critical agreements with insignificant documents. Cloud attempts organizing this cacophony of documents through preset groupings and filters you can manually apply. The huge short-comings of these features are exacerbated by the… more

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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4. UPDATE BLOWS

   This update is terrible. Makes your program almost unusable.

   5 votes

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5. Cannot delete draft documents.

   It doesn't seem to be possible to cancel a draft Agreement.

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6. Send Signature - Reminders

   How are we able to remind signers if the agreement has already been sent? Please advise. I prefer an all encompassing viewpoint and this new layout doesn't accommodate. Thanks.

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7. How can I see documents out for signature?

   How do I see a list of my documents out for signature that are pending? This new re-design is horrible - I can't find anything anymore! BRING BACK THE OLD DESIGN!!!

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   Resolved  ·  3 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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8. unable to connect to auth.services.adobe.com for request signatures page

   I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.

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   Resolved  ·  2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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9. New Adobe Sign is abysmal - go back to old version

   Every time you make a change to Adobe Sign it becomes less and less user friendly.
   It is now practically unusable and we will be looking to move to a different provider at the end of our contract unless it is rectified to be user friendly. We have been with you for years, but this is just impossible to work with.
   Just go back to the original format, it was easy, convenient, quick and simple to use. All you have done is make it worse with every update.
   Or give people the option to use the classic mode, as default. No one likes the updates!

   Every time you make a change to Adobe Sign it becomes less and less user friendly.
   It is now practically unusable and we will be looking to move to a different provider at the end of our contract unless it is rectified to be user friendly. We have been with you for years, but this is just impossible to work with.
   Just go back to the original format, it was easy, convenient, quick and simple to use. All you have done is make it worse with every update.
   Or give people the option to use the classic mode, as default.… more

   4 votes

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   Resolved  ·  0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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10. new layout

    The new layout is awful. All of the options and features I use are now hidden behind 15 sub menus. Please put back to how it was!

    4 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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11. Bad Customer Experience

    I am an Adobe employee, and I am having problems with my Adobe DC product. I've reached out for help via phone and chat. It's been over 30 minutes and I haven't reached anyone, and I haven't received any update about progress toward speaking with someone.

    This is bad. I'm a bit embarrassed this is the experience. Thought we were further along in this regard.

    Happy to share my experience with a support manager in San Jose, if needed.

    Dom

    4 votes

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12. send for signature doesn't work

    Doesn't work at all either from the cloud or from desktop. just spins perpetually

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    4 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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13. uploading takes forever

    The platform for uploading documents are lousy! Takes forever to upload stuff.

    4 votes

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    0 comments  ·  Upload and Organize files  ·  Delete…  ·  Admin →
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    Resolved  ·  cfrench responded

    We’ve resolved an issue that was affecting the uploading of large files.

14. Won't convert to PDF.

    Won't convert to PDF.

    4 votes

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15. New Adobe Sign is horrendous, not well organised, the previous version was great.

    Hi guys, for the adobe sign part, I really don't like the new look, is there a way to go back to the old version, as it was much easier to navigate who signed what form etc. Now its very difficult.

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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16. unable to convert word to pdf

    Not getting to convert word to PDF. msg came up to contact support

    3 votes

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    0 comments  ·  Create PDF  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Sindy,

    Thanks for reaching out to us. We are sorry to let you know that acrobat web is currently not supported in your region.

    Regards,
    Shweta

17. Can't download signed PDF

    How do i download my signed PDF? After signing with this tool, the download option just downloads the original PDF

    3 votes

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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18. Unsupported file

    More than half of the PDF files I try to load return an error reading, unsupported format. Yet they open in Adobe Touch and Reader on desktop. Please look into why so many files are Adobe PDF files but are inaccessible here. Example file attached

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    3 votes

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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19. Stop changing ****!

    Adobe customer service is a joke. You keep changing the "user experience" for adobe sign, and each time you take away functionality that the community has said -- time and again -- that we absolutely need. The "manage agreements" view is absolutely essential to most of our workflow. And you keep taking it away!

    3 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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20. Send for Review

    You can get it to work. Your support team where on my PC for 2 hours today. and they said the online version works and it doesn't. I still can not send anything out for signature to clients. I have had enough.

    3 votes

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    Resolved  ·  0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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