Document Cloud Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  • My feedback
  1. Bulk-downloads of pdfs fail to download

    I have problems with bulk-downloading the pdfs. The limit on the number of files which can be zipped together is the minor issue. The major one is that when I select a smaller range of files and click "Download" the system seems to react (the files become unselected...) as if it was zipping the files, but nothing gets downloaded.
    I use Safari on macOS Catalina 10.15.6

    1 vote
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  2. Hidden charges for a product I never wanted

    You are greedy money-grubbers who don't care about making users' experience easy and optimal, but rather care about lining your pockets with guaranteed fees. I didn't even KNOW I was being charged fifteen dollars a month for Acrobat (remember the days when Acrobat was free?) and when I went to cancel my "subscription" I had to pay more... I should be able to purchase your programs ONCE and then not have to deal with logging in, subscriptions or any other garbage. Terrible, terrible. I hope you all get replaced in the future by a superior model, but sadly it seems…

    1 vote
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  3. Access

    Is there a way to receive a clean copy without the markings?

    1 vote
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  4. OCR PDF

    How to add OCR to an existing PDF? Should we be able to export PDF to PDF with OCR? Or should OCR be added auto-magically to all uploaded PDFs if requested (select all pdfs > edit > perform OCR)?

    I don't want to export to docx. I want a pdf.

    Thanks

    1 vote
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  5. I want to delete my document.

    You are charging people for deleting their own documents? Terrible!

    1 vote
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  6. Don't sell me, tell me

    Just tell me that the free "plan" only allows 1 document compression per day.
    At least that's the inference I'm making from your vague, protect-yourself message.

    Putting the work on your users rather than sneakily pushing to a subscription is more annoying than it needs to be. As I said, just tell me the costs of "free". Now I'm off to find a competitive product or service that treats its customers as adults.

    1 vote
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  7. sucky sucky sucky product

    You can improve your f'ing product by actually making it work! I have sent several notices over the last two weeks. Your product, that we PAY FOR, sucks! Sucks big time! I have to uninstall and reinstall ad nauseum. I cannot access tools. You never reply to my complaints. You suck suck suck!

    1 vote
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  8. new logo

    The new b+w Adobe logo looks too much like the all b+w Abstract logo. seeing the app icons in the menu bar on Mac right next to each other is confusing. I suggest going back to the logo that has color.

    1 vote
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  9. 1 vote
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  10. unable to put acrobat dc desktop on machine

    creative does not work. I have attempted to download and execute it several times. I used the cleaner tool, I restarted the process. I can not get it to work, nothing is preventing it from loading I have load other apps without problems. I would like to have the desktop app, but it does not want to be on my desktop. Thank you Windows 10 updates and Acrobat for 16 hours of restoration to date.

    1 vote
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  11. 1 vote
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  12. "Learn More" doesn't give enough information

    I clicked on "Learn More" and there's NOTHING about the plan prices. That should be obvious somewhere, not hidden

    1 vote
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  13. False Subscription activation ERROR

    The software CONSTANTLY kicks me out with an error stating that my subscription cannot be found, even so it is paid automatically monthly. After over 1 hour with tech support, nothing is better. Extremely disappointing.

    1 vote
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  14. CANNOT COMPRESS FILES

    I cannot compress pdf files. It sys to contact customer support.

    1 vote
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  15. CANNOT OPEN ADOBE ACROBAT PRO DESKTOP

    Please help, I just enrolled to Adobe Acrobat this month but I cannot use it because it is crashing even before it opens fully

    1 vote
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  16. Don't hide the download feature. You don't even list it in the drop down

    Why do you hide the download capability.? Etc. I just want to do a simple download. Cut the ****.

    1 vote
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  17. 1 vote
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  18. 1 vote
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  19. pdf ei muuta oikein rtf tiedostoksi

    ohjelma ei muuta pdf tidostoa rtf muotoon kunnolla. Ohjelma tekee kuvatiedostoiksi osan riveistä eikä dokumenttia pysty muokkaamaan kuten rtf tiedostoa pitäisi pystyä muokkaamaan. Aikaisemmin ohjelma teki pdf tiedoston rtf tiedostoksi, jota pysty muokkaamaan

    1 vote
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  20. Download button needs to be more clear

    When you share links of PDFs. People cannot tell that you can download this file. I wish that you would more clearly label somewhere on here that you can also download this file! thanks.

    1 vote
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