4512 results found

1. Date formats improvements on E-signatures

   Following up on my last feedback - I could not even apply "inputted text" the correct date format to be complaint to my work, nor can my colleagues :(

   I tried with and with out spaces - I know why this occurred - I am requesting that my proposed date formats be added to E-signatures normal selections (auto) and manual text inputted options.

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2. Issues with Adobe sign - signature blocks moving

   The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Rebekah

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. Change to e-signature negatively impacting business process

   Also related to the new e-sign interface, I don't see an option to cc a non-signatory administrative assistant who helps with tracking the progress and final filing of the signed documents. This has a significant negative impact on our business process and workflow.

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Kam,

   Thank you for providing more feedback for this feature. You can add a CC following the step 7 here: https://helpx.adobe.com/document-cloud/help/request-signature-22.html

   If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

4. Modern Request E-Signatures Interface is bad.

   The new Request E-Signatures interface is un-intuitive and restrictive:
   - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
   - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
   - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky and the arrow buttons are very small. Did we go back in time? Why is click-and-drag not an option?

   The new Request E-Signatures interface is un-intuitive and restrictive:
   - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
   - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
   - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks, 

   Sign in Acrobat Web Team

5. Test feedback

   Test Feedback

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   2 votes

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6. E-signature update is garbage

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with such extensive resources and a skilled team, this decline in quality is baffling and extremely disappointing.

   Such a regression in a key business tool is not only inconvenient but also impacts productivity. It raises serious questions about the decision-making and competencies of the team responsible for this update. In the competitive landscape of digital tools, maintaining and improving user efficiency should be a paramount concern.

   I strongly urge you to review this update and consider the real-world impact it has on your users. It is vital that future enhancements focus on actual improvements in performance, rather than superficial changes that hinder the user experience.

   I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

   The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with… more

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Brandon Rockhold,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

7. Making things slower/harder

   STOP CHANGING THINGS AND MAKING THEM WORSE

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Shayne Mace,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

8. Updates are making the software almost unusable

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way through the web app. That is the first indication that things seem to be going backwards.

   Also, since I use a template that contains existing text boxes, signature fields and multiple radio options, I use the same template for multiple different products. I previously used the "Pre-fill" option to allow me to change the title of the document for each iteration but now that is no longer an option. The only way to continue using the template form and fill in the title as required is to add the title in the "Default Value" section of the text box. This is ridiculous.

   I am extremely concerned you are going to keep making "updates" and remove anything remotely good about this application.

   Maybe a bit of customer research would help you next time you decide to "update" things.

   There have been enough issues over the years that you have completely ignored, and now you have made things so much worse. Please consider your users a bit more.

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way… more

   2 votes

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   Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   If you have any further questions or concerns, please do not hesitate to contact us.

   
   

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are… more

9. Support is AWFUL

   Your Chat feature is awful. The AI is useless and the person who ultimately joined was less helpful and then left the confirmation before there was a resolution.

   I've paid for a subscription that isn't working and cannot get any help. Shameful.

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10. Esign ruined

    Horrible esign. The prepare form functions are not applied and desktop app is ruined. and I cannot send on the online app.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Maria Noyola,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

11. e-sign template is ******* worthless

    I spent 30 minutes painstakingly creating template for Adobe e-sign out of a 50 page document. This included numerous signatures lines, check boxes, etc. I was right near the end when I suddenly, without warning, get a notice that my session has expired. It then kicked me out and deleted all of my work. Why the **** would I have a time limit for my session? Why would I not get any warning? Why would it not automatically save my progress? Are you ******* kidding me?

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12. Adobe Sign Interface Improvement Recommendations/Problems

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is not a signee is not accounted as a user. On top of that, templates require you to request signatures prior to being able to edit them. Which makes no sense to me.

    2. Setting fields and adjusting fields is nearly impossible and extremely unintuitive. After adding signees, or after adding signees to a template (why would you even be forced to do this?) adjusting fields is difficult to say the least. Please at least include undo 'crtl+z' functionality so you're not required to restart the entire process if you make a mistake.

    3. Signing in to send reminders, add signees or adjust documents simply does not work. I'm forced to use the web interface despite being signed in. I'm forced to Sign In to edit docs, yet signing in doesn't do anything.

    Overall, I think there is insane room for improvement on the UI design of this product. Please adjust.

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is… more

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Nate,

    We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,

    Thanks,

    Sign in Acrobat Web team

13. Download individual file

    I need to download an individual file that I request e-signatures, but now it just combine the file, so I can't download as an individual

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14. Fields need to be re-assigned

    Assigned fields need to be reassigned every time a template is used

    • Create a template using Acrobat Web
    • Add fields and assign to Signer or Prefill
    • Save template
    • Select Use template
    • Some of the fields assigned for Prefill are no longer assigned
    • Some fields assigned to Signer are no longer assigned
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Veronica,

    We are sorry you are having trouble with this issue, could you provide more information about it? For example:

    • A video reproducing this issue
    • The steps you do 
    • The file that you use

    And any other information that you deem important will be helpful to us.

    Thanks, 

    Sign in Acrobat Web Team

15. Unable to insert templates

    Unable to add a template to another template.
    - Select to use a template in Acrobat web
    - Select Edit -> Organize pages -> Insert Pages
    - No option to select another template created in Acrobat web, only 'My Documents' folder is accessible

    If trying to download template to insert page from my computer, an error shows up

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16. Update Glitches

    The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Victoria,

    We are sorry you are having trouble with this update. Could you provide more information about ? For example:

    • The steps you do to encounter this issue
    • The templates that are not working properly 
    • Any other information that you might deem important 

    Thanks, 

    Sign in Acrobat Team

17. Dreadful updates.

    This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.

    Thanks,

    Sign in Acrobat Web Team

18. Request e-signatures from secondary email

    When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
    I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.

    Many people these days have multiple email addresses.

    It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.

    2 votes

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Melana Hobbs,

    We appreciate your feedback and we will consider it for future updates.

    Thanks,

    Sign in Acrobat Web Team

19. Compression of pdf file fails repeatdly

    Error compressing
    Compression failed

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20. e-sign

    Bring back the old E-sign process. This is awful

    2 votes

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mr & Mrs Wilks

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team