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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Acrobat Web

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4429 results found

  1. Guten Tag, wenn ich eine E-Signatur anfordere kann ich jetzt nicht mehr eine persönliche Nachricht schreiben bzw. bei Schreibfehlern verbessern. Es geht in dem Feld fast nichts... bitte korrigieren

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with our app. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. I am unable to use the features included in the Pro plan on the web version. Despite refreshing the page multiple times and even re-entering the site, the functionalities remain inaccessible. However, I tried using them in the app, and there were no issues.

    1 vote

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  3. I hate Adobe and want to cancel 1 of my plans. It's impossible to get to the email address I want to cancel, you keep showing me the addrress I wanty ot keep. FFS, is it impossible to have someone that is actuaslly a person help me?

    1 vote

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    Thank you for reaching out to us. We apologize for any inconvenience this may have caused.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to: https://helpx.adobe.com/manage-account/kb/billing-faq.html.

  4. Adobe product service and customer service are worse than awful.
    Enterprise university account with verified Adobe Acrobat Export pdf feature failed to activate. Kept asking me to sign up.
    Spent 30 mins chatting with customer support. 2 of them left in the middle of a conversation. at this point i am wondering how to give you a negative star rating. Horrid and Awful doesnt even begin to describe your customer service

    1 vote

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    0 comments  ·  Export PDF  ·  Admin →
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  5. Traduciendo la página completa

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. Estou tendo sério problema. Sendo cobrado mensalmente por um produto que comprei só para utilizar por um mês.
    Quero encerrar essa conta aqui e não vejo opção para isso. Estrou indevidamente preso aqui sendo cobrado todo mês sem ter como me defender, ou suspender essa cobrança indevida!
    Socorro

    1 vote

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  7. I have been trying for days to start a form from scratch. Every page I have been directed to for directions doesn't look like what is on my screen. The most recent suggestion was to check for updates. I just got this last week! Even more infuriating is I don't even have a "help" button that leads to updates as described. Is there EVER the option to talk to an actual person who could help me?

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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  8. Where is the digital signing feature I paid for ?

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Angelo,
    The settings to enable Digital Signature are following the next steps:

    1. Profile
    2. Settings
    3. Edit Settings
    4. Account Settings
    5. Digital Signature
    6. Enable "Download and Sign with Acrobat"

    Once the feature is enabled on settings, while you're preparing the document, place a signature field and while customizing it, the signature type can be changed to Digital Signature.
    If you still have some trouble, let us know, we're glad to help.
    Thanks,
    Sign in Acrobat Web Team

  9. Hi Adobe Team

    I tried to drag and drop or move some scaned documents from Adobe Scan to my connected One Drive storage. I could not manage to do it. I could only download the zip file and uploade the documents to OneDrive manually.

    If that is a planned behavior, it renders the adobe scan app and the adobe storage useless. Is there a trick to it?

    BR Oliver

    1 vote

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    0 comments  ·  Documents/Upload  ·  Admin →
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  10. This current Adobe Acrobat online interface is horrible. How do I switch to the old one? the useability has decreased dramatically.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Lisa,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Propuesta 3, me gusta mucho si me gustaría que tuviese algún otro detalle con alguna flor/diseño y como para darle un toque más único de la marca , también fuese como el logo alterno fuese como del primero con la “U”.

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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  12. When you say this:
    "Edit PDFs with a free online PDF editor - Acrobat"

    You should stick to your word.

    I can't edit a .pdf without choosing a plan.

    1 vote

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  13. Need help please

    1 vote

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    Hi, 

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you please provide some information on the issues you're facing?

    Thanks,

    Sign in Acrobat Web Team

  14. Make bulk send work....

    1 vote

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    Hi Henrik,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. When I download the actual PDF, all of the highlights are gone. This makes using the app entirely pointless. I will have to find a different app and redo all my work.

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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  16. All I want to do is be able to close a document I have open in Adobe Acrobat. The help system is NOT HELPFUL. I started a chat and the agent told me to X out of Adobe Acrobat. I replied that then I have to reload it and the document is still there. This seems ridiculous to me. She then disconnected me with no further response. NOT IMPRESSED with Adobe help.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. There needs to be an easy way to disable getting email notifications for every single comment that's made to the PDF. Very annoying.

    1 vote

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    Need Info  ·  0 comments  ·  Commenting  ·  Admin →
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  18. when I use "request e-signature" it's very common that the emails don't get delivered to recipients and I'm having them check spam

    1 vote

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    Hello Jasen,

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it? Is this a consistent issue? Do you as a sender received any email? And do you see the agreement in In progress section? This information will be really helpful to solve this issue.

    Thanks,

    Sign in Acrobat Web Team

  19. If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.

    Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.

    Also, when I'm emailing an agreement for signatures, there should be a…

    1 vote

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    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  20. I want to remove my e-signature that have been stored. But no matter WHAT I try it doesn't work. I click on the place to manage my signatures and look no way to do anything. What has happened to Adobe. Going done with your services. making thing hard to find and hard to work with. Just disappointing.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Hi Rayne,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

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