Acrobat Reader for iOS

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  1. Document cloud not syncing

    Hello,
    I originally signed up to Adobe with my email account and use the document cloud to store and organise documents on my iPad. That works perfectly. However, more recently, I downloaded the Adobe app on my phone so that I could review documents remotely but despite using the same Adobe ID to login, the document cloud on my phone is empty whilst simultaneously containing all my documents as it always has done on my iPad.
    Please could someone help me to resolve this? as it makes the phone app almost useless for my purposes at present. I cannot understand…

    56 votes
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    Need Info  ·  11 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cannot Save to Document Cloud

    All of a sudden I cannot save to the document cloud, tried re-loading App, nothing works

    45 votes
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    Need Info  ·  16 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Dropbox

    I can’t open a pdf from dropbox on my ipad. It’s version 19.09.02. It asks me always to allow adobe to link to dropbox and it fails to open.

    7 votes
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cannot activate my new subscription

    Cannot activate new subscription. Log out / log in does not fix it. Restart iPad does not fix it. Cannot get past the screen shown in the attached image.

    3 votes
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    2 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Since the last update (Oct 29 2019) my standing order is ignored.

    I have a standing order for €9.99/m that is always paid on time (paypal). Since last update I cannot use the extras (converting pdf files to word, organising pages in pdf files, exporting them, etc.) that I am paying for. App on iPad says I have to buy that feature. So I cancelled the subscription to rebuy it and was informed that the new subscription will start on Nov 21 when the old one has run out. Nonetheless you will not let me use the extras I am paying for. Very frustrating. Thanks for your help in advance.

    3 votes
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. How do I change the name on my account so that my name shows on emails from app an not my late wife?

    How do I change the name on my account so that my name shows on emails from app an not my late wife?

    3 votes
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    2 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Email link in Acrobat PDF on iPhone!

    Please, activate email link in Acrobat PDF on iPhone(s) ! This type of link works in mobile running with Androïd! So, please, do the same thing with iPhone! Please!

    2 votes
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    6 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. iCloud Bug

    I have been trying to add iCloud as a destination for saving scans but when I click on it, it goes into it, I can’t select it as a destination. Also I want to make it my DEFAULT location. I don’t want to use Adobe Acrobat Cloud.

    3 votes
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. My iPad stopped adding

    Numerical values won't produce a final total value

    1 vote
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    1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email compromise on your adobe acrobat platform

    My old email account is no more accessible thus I created a new email account and I am getting new files from my old one to my new one. My old email is tomasmanqueros@gmail.com. On the Adobe Acrobat platform I noticed that my old email is sharing files with me. Which is impossible because I have no access to that email and I already turned over to my new Adobe ID and it's a general rule that I do not share with any file with anybody at any platform I have the files to prove it and I spoke…

    3 votes
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    1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can’t convert PDFs to Word and features don’t work when I log in on other devices

    I tried converting PDF files to Word documents about a month ago and they are still trying to convert. I can’t stop or delete them and they just keep spinach Ning and blocking me from converting any other files.

    I also have tried using my login in other devices such as my laptop, and none of the features that I use on my iPhone are available.

    1 vote
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    1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Locked out after trying to reset password

    Trying to reset password and have been locked out. How long is this locked out period?

    1 vote
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Restore purchase not working

    I have purchased a subscription, and am being charged but cannot use the feature. I keep pressing restore purchase and nothing happens.

    5 votes
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    1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unable to sync two Ipads with the Cloud. Both have IOS 13 software. Adobe is up to date also.

    I have two Ipad's, both with IOS 13 software and up to date. I have added files to Adobe Cloud from both Ipad's but thry do not sync to each other, so I end up having to add them twice in order to have access to a file on each device. Adobe is also up to date on updates.

    This is frustrating as sometimes I work on one then have to charge it, so I use the other and the file is not there in the Cloud and I then have to wait to use the other device or use…

    3 votes
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 votes
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Read aloud feature on iPhone

    I need a feature that will read aloud my documents on my iPhone.

    8 votes
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    Gathering Feedback  ·  0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Why in some PDFs I can select words copy paste others I can’t?

    I am downloading pdf from different governement sites.

    1 vote
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. wording too small to read in the manual bar

    i can't see my manual/tools bar.

    1 vote
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    0 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. My subscription isn’t recognized.

    I pay monthly for a subscription and even though I’m signed in it still request payment to edit my PDF’s.

    1 vote
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    1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
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