67 results found

1. [Formal Complaint #ADB-25351998-L] Deceptive, Forced Installation of McAfee w/o User Consent & Unauthorized File Causing Machine to Crash

   I am a Creative Cloud All Apps annual plan subscriber since 2 years ago, here by writing to file my formal complaint regarding to Acrobat Reader DC installer (downloaded from here in the first result from Google: https://get.adobe.com/tw/reader/) forcefully installing McAfee to my machine with NO EXPLICIT TERMS TO NOTIFY USER before installation NOR ANY CLEAR OPTIONS TO LET USER UNCHECK MCAFEE installation, my installation of the Acrobat Reader was being abandoned due to having Acrobat Pro DC being installed whereas the INSTALLER STILL PROCEEDS TO INSTALL MCAFEE.
   Several attempts has been made to terminate the installation, however, every time after CLICKING YES IN CONFIRMATION SCREEN DOES NOT STOP INSTALLATION.

   After installation, McAfee PERFORMS AUTO SCAN AFTER INSTELLATION and crashed my machine as my machine has CPU VM mode turned on in BIOS setting, what’s more, THE INSTALLER WILL REGISTER MCAFEE IN MSCONFIG.EXE TO AUTORUN DURING STARTUP WITHOUT USER PERMISSION.

   The installation of McAfee is unauthorized, forceful without user consent, deceptive as there is no indication prior to installation as captured in image 1, 2 and 3. In summary, (1). Adobe’s website provides transportation to deceive user that the installer only provides the installation of Adobe Reader, whereas (2). Adobe’s installer provides method to allow installation of McAfee and allow (3). McAfee’s unauthorized access to ALL user’s machine files and (4). change operation system settings without ANY user permission (5). RIDING ON THE ADMINISTRATOR RIGHTS requested upon installer startup, given by the deceived, naïve user like me, in this case McAfee is considered as malware in this regard, no matter how effective it is to clear other malwares.

   This is a clear breach of trust, as a loyal customer of using your software for more than 10 years, this is very disappointing and discouraging to think after paying a fortune what user will gets is being infiltrated by trusting a loved brand and being a supporter for so long. It is found difficult to NOT feeling concern on Adobe’s integrity issue from now onwards when installing software updates or reinstallation on all my purchased products. This incident is making the public to concern your firm has very limited or no internal regulation to handle what to include in software installation packages, without proper explanation and promises to the public, users are at risk no matter they are paid customers or not.

   If customers’ honest feedback is not a concern as 4 feedbacks regarding to similar topic has been submitted since March 2021 with NO action from Adobe, this item clearly being tagged as low priority by the product team. To help with the justification for prioritizing this item as high risk, perhaps the compliance team may also be interested in looking at federal Computer Fraud and Abuse Act (“CFAA”), 18 U.S.C. § 1029 and 1030, which states (a). unauthorized access (or exceeding authorized access) to a computer that is used in interstate or foreign commerce and obtaining information, (b). infection (suitable to include unauthorized installation) of IT systems with malware and (c). any other activity that adversely affects or threatens the security, confidentiality, integrity or availability of any IT system, infrastructure, communications network, device or data, can be included in the criteria to law breach. For foreign users, the USA PATRIOT Act amended the CFAA and Access Device Fraud statute, 18 U.S.C. § 1029, to expressly apply them extraterritorially.

   I have reported this issue once in virtual chat service and explicitly stated to file this as a formal complaint. As instructed by the customer service representative, this is the only effective channel to file my formal complaint, this is the case reference number ADB-25351998-L4J4, my call handler promised his / her assistance to track the progress of this complaint closely.

   Active follow up in timely manner is kindly demanded and please provide further updates with solid action plans by 1st August 2022, otherwise further action will be taken to raise the concern and attention further for Adobe’s prioritization. For your kind note, I and my friends are considering unsubscribing with deep disappointment.

   For any further materials required please let me know, will be more than happy to provide, thank you very much for your attention.

   I am a Creative Cloud All Apps annual plan subscriber since 2 years ago, here by writing to file my formal complaint regarding to Acrobat Reader DC installer (downloaded from here in the first result from Google: https://get.adobe.com/tw/reader/) forcefully installing McAfee to my machine with NO EXPLICIT TERMS TO NOTIFY USER before installation NOR ANY CLEAR OPTIONS TO LET USER UNCHECK MCAFEE installation, my installation of the Acrobat Reader was being abandoned due to having Acrobat Pro DC being installed whereas the INSTALLER STILL PROCEEDS TO INSTALL MCAFEE.
   Several attempts has been made to terminate the installation, however, every… more

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2. Allow syncing of cloud drive to machine

   Allow the ability to sync Adobe Document Cloud to your machine, similar to Creative Cloud.

   16 votes

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3. Acrobat Reader Font Pack for version 2020.006.20034

   Fix this:
   https://community.adobe.com/t5/acrobat-reader/adobe-reader-dc-language-pack-fro-version-2020-006-20034/m-p/10945869?page=1

   Need a new installer!

   9 votes

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4. mcafee

   McAfee as a default is an absolute disgrace. I wish there was some simple PDF software provided by a company less willing to bend over for a dollar.

   Don't provide McAfee to finally appear as a legitimate, customer-first company. Embarrassing.

   6 votes

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5. Allow users to deselect the McAfee offering

   I was not given an option to unselect the McAfee security offering at install. I only wanted Reader and nothing else but it installed all so I had to go through the uninstall process for the McAfee portion.

   6 votes

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6. use an msix installer
   5 votes

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7. PDF file type association broken after upgrading from Reader 2017 to Reader 2020

   In Windows 10, the file type association for .pdf stops working after upgrading from Adobe Reader 2017 (Classic Track) to Reader 2020 (Classic Track). Issue occurs if file association was originally configured by DISM or user for previous Adobe Reader version. The same .pdf file association is expected to work with new Adobe Reader versions.

   Double-clicking a PDF file displays Windows prompt "How do you want to open this file?". The HKCR registry key still contains an entry for the ProgID, AcroExch.Document.2017. Should the Reader 2020 installer remove the HKCR\AcroExch.Document.2017 registry key? Deleting the key appears to resolve the issue.

   Steps to reproduce the issue:
   1. Install Windows 10 Enterprise.
   2. Install Adobe Reader 2017 (Classic Track) using bootstrapper installation (setup.exe).
   3. Set default PDF program manually. This can also be applied using DISM during operating system deployment with XML containing the following entry; <Association Identifier=".pdf" ProgId="AcroExch.Document.2017" ApplicationName="Adobe Acrobat Reader 2017" />
   4. Install Adobe Reader 2020 (Classic Track) using bootstrapper installation (setup.exe).

   Bootstrapper Deployment
   https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/bootstrapper.html

   Set Acrobat Reader or Acrobat your default PDF program on Windows 10
   https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html

   Setting the Default PDF Viewer
   https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/pdfviewer.html#solution-1-dism

   ProgID Key
   https://docs.microsoft.com/en-us/windows/win32/com/-progid--key

   In Windows 10, the file type association for .pdf stops working after upgrading from Adobe Reader 2017 (Classic Track) to Reader 2020 (Classic Track). Issue occurs if file association was originally configured by DISM or user for previous Adobe Reader version. The same .pdf file association is expected to work with new Adobe Reader versions.

   Double-clicking a PDF file displays Windows prompt "How do you want to open this file?". The HKCR registry key still contains an entry for the ProgID, AcroExch.Document.2017. Should the Reader 2020 installer remove the HKCR\AcroExch.Document.2017 registry key? Deleting the key appears to resolve the issue.

   … more

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   3 votes

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8. Acrobat Reader 2017 start menu shortcut not removed after installing Reader 2020

   In Windows 10, after installing Acrobat Reader 2020 the start menu shortcut for the previous installation of Reader (2017) has not been removed. The Reader 2020 installer is expected to remove the Reader 2017 start menu shortcut. This does occur as expected if the base version of Reader 2017 (17.008.30051) is installed prior to installing Reader 2020.

   Steps to reproduce the issue:
   1. Install Windows 10 Enterprise.
   2. Install Adobe Reader 2017 (Classic Track) using bootstrapper installation (setup.exe). Setup.ini includes PATCH command under [Product] section; PATCH=AcroRdr2017Upd1701130196_MUI.msp.
   3. Install Adobe Reader 2020 (Classic Track) using bootstrapper installation (setup.exe).

   Bootstrapper Deployment
   https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/bootstrapper.html

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   3 votes

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9. Blur tool in Photoshop for iPad

   Photoshop for iPad is of great importance especially for natural work with a pencil. Especially with tools like brush, eraser ... But why isn't the "blur" tool available in Photoshop for iPad? This tool is directly designed for the pencil, according to my experience. Would it be possible to supplement it?

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10. Stop Auto Installing McFee

    Seriously what a DOG act for you to do and go and change the installing process for Adobe Reader, so you took the mcfee install out of the installer and put it no where near the download section what so ever so you done this by choice I had no idea YOUR GARBAGE MCFEE BLOATWARE installed you knew this long before changing the effects it would have, not only did your GARBAGEWARE stop my PAID for kaspersky total security, I spent hours trying to find a solution to get rid of THAT GARBAGE, so stop bloody auto checking that **** for us in the future, should be our bloody CHOICE NOT YOURS, biggest DOG ACT I've seen a company pull, just to use your reader, poor form and low act, changing the install structure of your Reader so you can sly in your BLOATWARE GARBAGE, should be ashamed of yourselves

    Seriously what a DOG act for you to do and go and change the installing process for Adobe Reader, so you took the mcfee install out of the installer and put it no where near the download section what so ever so you done this by choice I had no idea YOUR GARBAGE MCFEE BLOATWARE installed you knew this long before changing the effects it would have, not only did your GARBAGEWARE stop my PAID for kaspersky total security, I spent hours trying to find a solution to get rid of THAT GARBAGE, so stop bloody auto checking that ****… more

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11. 64 bit and arm64
    3 votes

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12. BUG: AdobeARM v1.824.460.1067 getting stuck in memory after error "NtReadVirtualMemory unicode_path failed, error: -2147483635"

    BUG: AdobeARM v1.824.460.1067 (from Adobe Acrobat Reader MUI v24.001.20629) getting stuck in memory after error "NtReadVirtualMemory unicodepath failed, error: -2147483635". Can download files (AcroRdrDCUpd2400120643MUIincr.msp and ReaderDCManifest3.msi on 04/01) and (AcroRdrDCUpd2400220687MUI.msp and ReaderDCManifest3.msi yesterday, so on 04/12) but is unable to continue installing updates because mostly looping on error "NtReadVirtualMemory unicodepath failed, error: -2147483635" and also sporadically also meet error "NtReadVirtualMemory readpeb failed, error: -1073741790".

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13. InstallTurboTax Com Sign In

    To install TurboTax and sign in, begin by downloading the software from the official website or app store. Once downloaded, follow the prompts to install it on your device. After installation, launch the program and select the option to sign in. Enter your TurboTax username and password, or create a new account if you're a first-time user. Follow the on-screen instructions to complete the sign-in process, providing any necessary personal or financial information. Ensure you're connected to the internet for account verification. Once signed in, you can begin using TurboTax to prepare and file your taxes efficiently.

    Visit: https://www.gotaxation.com/installturbotax-com/

    2 votes

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14. recorte de paginas

    al recortar una pagina de un archivo pdf o imagen este simpre ocupara una pagina completa por mas pequeña que sea, hay aplicaiones gratis que recortan la imagen y la encjan automaticamente en una pagina cosa que adobe acrobat no peude hacer.

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    2 votes

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15. Downloaded file doesn't match file name on download page

    the download page states:
    Double-click the installer file "reader[***]_install.dmg" to complete the installation.

    the download file is called:
    AcroRdrDC2400120615MUI.dmg

    The UI should be updated to match

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    2 votes

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16. Have to repair installation daily

    I'm having to repair the installation every day to use it, sometimes multiple times a day. Specifically for the e-signing function. Otherwise it only gets to the final step before sending and sits there loading until it says it can't connect to server. Is there a way to fix this on our end so our business is not losing time waiting for it to repair itself before it works?

    2 votes

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17. Adobe Acrobat Reader Not Updating Automatically (Error 130200)

    Using Adobe Acrobat Reader 64-bit on Windows 11 - 22631.3296. Ever since version 2023.008.20555 - automatic download and update within the program doesn't work. Receive Error 130200. Now need to download the MSP files manually.

    2 votes

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18. Desktop Shortcut

    Everytime Acrobat Reader updates (which appears to be daily now) it adds a new shortcut icon to the desktop. This has been complained about for YEARS by users.
    Adobe - you need to stop shoving these down our throats. You have a good product that I set as the default for opening pdfs, but I will never need a desktop shortcut to open your program. I prefer to keep my desktop empty of all icons.
    This 'feature' alone is making me consider using another product.

    2 votes

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19. Bug: Reader DC v20.012.20041 crashing on open for Windows 8.1 and Windows Server 2012 R2

    Serveral users in different environments having issues with the August 2020 update. Reader DC no longer works to open PDFs. Uninstall and Reinstall, and repair have not fixed the issue. Issue exists on Windows 8.1 systems and Windows Server 2012 R2. Issue occurs when attempting to open PDFs. On some uninstall and reinstall, tests of opening PDFs are successful, and then start failing again.

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    Under review  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hello,

    Realy sorry to hear about the issue that you are facing with the Latest Reader when trying to open the PDFs.

    We would like you to kindly share the requested Procmon logs(as shared in the previous replies) with us so that the engineering Team can start actively working on the issue that you are facing.

    Also we would want to do a Web-Conference session as soon as possible where we would also debug the issue virtually on your machine for fixing.

    Please let me know your availability so that a meeting could be scheduled for the same.
    You can drop an an email directly at ajain@adobe.com for any other assistance that you may need in this ?

    Thanks
    Ayush Jain

20. Force users to sign-in for Adobe Reader
    2 votes

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