329 results found

1. Very specific issue with Adobe Reader on a Mac

   I am a professor of Ancient Greek, and use many documents that use polytonic Greek fonts. For some reason, when I copy-paste from PDFs opened in Adobe Reader on a Mac (no problems on a PC!), one particular character doesn't get copies (ἀ). Many similar characters are just fine (e.g. ἁ, ᾶ, ά, ἂ etc). When I open the same files with other programs/browsers on the Mac, there are no issues. I know this is hyperspecific, but I wanted to bring it to your attention.

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2. Bug: Printer list in overview lists invalid/off by one entries when a printer in Windows was changed (like new name)
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3. end of file reached unexpectedly error on macOS Big Sur 11.4

   It seems that after updating to Big Sur, I cannot save files locally on my desktop from a remote server. When I open the file off the server and then go to save as to my desktop, I get an End of File was reached unexpectedly error. I am running Reader version 21.001.20155. This error does not happen on macOS Catalina 10.15.7 so I am not sure if this is something Adobe or Apple has to fix. I will be filing a separate ticket with Apple on this matter. Thank you

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4. Printing button in browser still doesn't work with 21.001.20138 PLEASE FIX ASAP

   Printing button in browser still doesn't work with 21.001.20138 PLEASE FIX ASAP. Win10 Pro 20H2

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5. Recently viewed files should not be removed from the list when not accesible

   Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
   I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
   Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
   The file should be kept on the list until user deletes it.

   Concerning the window "Recent opened" or "last viewed", I am not sure of the name since my language version is polish.
   I had a file on the list, that I wanted to view again. Unfortunately it was on a share that was not connected at the moment.
   Acrobat Reader could not open it, and it removed it from the list. I connected the share, but I lost the possibility to open the file since it was not on the list anymore. I had to find it again, what was really time consuming.
   The file should be kept on the list… more

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6. Adobe Reader DC Portuguese Version Not Responding.

   Windows 10 20H2 updated.
   Adobe Reader Product Version - 21.1.20115.433178
   Adobe Reader File Version - 21.1.20155.39962

   When opening the program immediately it stops work and returns a "Not Responding" message. It occurs after opening the program being impossible to click in any tab or enter in the configuration menu or help tab.

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7. Full Text Index With Catalog: Issue with recent update

   Issue: previously developed .PDX (Full Text Index With Catalog) file no longer functions after most recent update (Version 2021.001.20135).

   When attempting to open a .PDX file created in Adobe Pro on a Windows 10 PC the file does not open. We also attempted to open the PDX file by clicking file>open, however, the file did not open.

   Prior to the update, when opening PDX files a separate search window would open and allow the user to search within the index.

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8. choose paper source from pdf page size doesn't works anymore since last update

   the option not change the paper size anymore on documents where it's ok before the update

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9. Bug in rendering all caps in a simple document

   I attach a simple PDF file allcaps.pdf . The file prints fine. But when rendered on screen, the text in all capitals is not properly rendered. At 400%, it is fine. See 100percent.jpg for the screenshot showing the funky rendering and 400percent.jpg showing that it is fine when zoomed in. The Chrome and Firefox PDF renderers have no issues with this file. This seems to relate to the resolution used in the setting Page Display -> Resolution. If I use system setting (96 pixels/inch) and then set the zoom to 96%, it is fine. If I use a custom setting of 100 pixels/inch and set the zoom to 100%, it is fine. But if there is a slight mismatch (system setting at 96, zoom at 100, you get the funky display)

   Adobe Reader version 2021.001.20135, Windows 10.

   I attach a simple PDF file allcaps.pdf . The file prints fine. But when rendered on screen, the text in all capitals is not properly rendered. At 400%, it is fine. See 100percent.jpg for the screenshot showing the funky rendering and 400percent.jpg showing that it is fine when zoomed in. The Chrome and Firefox PDF renderers have no issues with this file. This seems to relate to the resolution used in the setting Page Display -> Resolution. If I use system setting (96 pixels/inch) and then set the zoom to 96%, it is fine. If I use a custom setting… more

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10. Bugfix

    I'm using Adobe Acrobat Reader DC Version 2021.001.20150. I think you introduced a bug in the latest version, because I can no longer find a way to print double-sided. I'm using an HP Envy 4500 printer, which certainly does support double-sided printing, and I've used Acrobat Reader for years, but lately I can no longer print double-sided. When I press Properties in the print dialog box, that choice no longer appears.

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11. BUG: Path starting with \\?\ will fail

    When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

    If I type the following in cmd.exe:
    AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

    If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

    I created a bat-file like this:
    set str=%1
    set str=%str:\?=%
    AcroRd32.exe %str%

    This will remove \?\ from the first argument and launch AcroRd32.exe with the trimmed argument.

    I changed the registry key HKEYCLASSESROOT\AcroExch.Document.DC\shell\Read\command\ to use this bat-file. And now it works!

    It looks like the problem is that Acrobat Reader does not understand if the path start with \?\ but Windows will add this to the start of long filenames.

    Information about \?: https://docs.microsoft.com/en-gb/windows/win32/fileio/naming-a-file?redirectedfrom=MSDN

    NOTE! I'm writing backslash, backslash, questionmark, backslash. But after posting it only shows \?\

    When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

    If I type the following in cmd.exe:
    AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

    If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

    I created a bat-file like this:
    set str=%1
    set str=%str:\?=%
    AcroRd32.exe %str%

    This will remove \?\ from the first argument and… more

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12. Fix issue: Cant repair PDF thumbnail issue on Adobe Acrobat DC Reader Windows 10

    I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
    https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

    I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated since 2011.

    Please build into Adobe Acrobat DC Reader a means to reset Adobe's PDF preview handler and thumbnails on 64-bit versions of Windows. Uninstalling and reinstalling doesn't fix it. Believe me...I have tried.

    I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
    https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

    I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated… more

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13. Open list of pdfs in order

    When you select and open a list of pdfs, the tabs are currently opened in a seemingly random order. It would be very helpful if they opened in list order. I either have to open each file one at a time, or spend ages re-ordering tabs. It's frustrating, and impacts my work every day (because I need to open many pdfs at once, in order).

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14. Adobe unable to convert word to pdf

    Since Microsoft ran an update this week the create pdf function in Word is now crashing. Are you aware and working on the fix?

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15. Printing mixed paper sizes no longer works in Win version of Reader DC

    I am an IT manager with 28 PCs and 5 Macs. Cannot print mixed originals with latest DC version. Mac version still works. I've had to reactivate XI on some machines because we rely heavily on printing mixed originals. Obviously XI is no longer supported and I am running into other issues with that.

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16. Doesn't copy accented greek letter

    Reader highlights, but doesn't copy the accented Greek alpha with smooth breathing in text:

    ἀ
    GREEK SMALL LETTER ALPHA WITH PSILI
    Unicode: U+1F00, UTF-8: E1 BC 80

    pdftotext reads it just fine, as does MacOS PDF reading system.

    Example PDF: https://geoffreysteadman.files.wordpress.com/2014/09/platosymp-sept14.pdf

    letter on several pages including p. 22.

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17. Bug: Certain PDFs not readable

    We have multiple users with this intermittent issue. Some times the PDF font will show up properly, sometimes it is gibberish and unreadable. It is inconsistent and I cannot seem to resolve the issue.

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18. Fix Issue: Adobe Reader DLL Crash

    We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

    We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We recently enable Crash Dumps for Internet Explorer so we can further determine the issue. I've reviewed the crash dump along with Microsoft and we've found the crash is due to AcroRd32.dll. We were running an older verison of Adobe Reader so I've updated to 2020.012.20041 and we have the same issue. Is there anyone on the Adobe side who can review the Crash Dump I have to provide insight as to what could be causing it? We've tried with Protected mode disabled and the issue continues.

    Thank you!

    We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

    We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We… more

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19. RichMedia mp4 playback with Flash disabled not working

    According to:
    
    https://helpx.adobe.com/uk/acrobat/kb/flash-format-support-in-pdf.html

    "Playback of non-Flash media (excluding *.flv and *.swf) content in PDFs will continue to be supported."

    I tested the sample-formatter-richmedia.pdf file in Acrobat Reader "Continuous Release 2020.009.20074" with Flash disabled and the video was not playable.

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20. Bug - touchscreen highlighting while viewing multiple pages

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it treats the gesture as if I am using the pan tool, and attempts to scroll left/right (and if I drag up/down on the handles the page scrolls without changing the selected text).

    Upon some experimentation I found that:

    • I have no problems using the touchscreen to select text when viewing a single page (in any view mode). I assume Reader is somehow detecting the "active" page, maybe the one most visible on the screen or something, and treating touchscreen gestures on the two pages differently.
    • When I use the trackpad/cursor to select text (in read mode or fixed-width scrolling), there is no problem and I am able to adjust the selection. It's only using the touchscreen.
    • If the word I initially select is on the "active" page I am able to drag the selection handle to select text over both pages, but not when the initial selected word is on the "inactive" page.

    A relatively uncommon scenario for most users I think, but it's juuust disruptive and irritating enough to prompt me to post about it here (and yes, I'm aware I've spent longer typing this bug report than the cumulative time the bug will take from me! Please fix so that the time can at least be a martyr for all touchscreen users time!) :)

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it… more

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