379 results found

1. this.media and this.pageWindowRect undefined intermittently

   I am using the Adobe Reader Javascript API and trying to access the this.pageWindowRect variable. I've found from various forum posts that this has to be 'enabled' by accessing this.media first.

   This works most of the time, but intermittently on certain computers, I find that both this.media and this.pageWindowRect are undefined.

   It is difficult to reproduce this exactly: sometimes it seems to work fine, and sometimes they seem to stay undefined. I've tried delaying my code - in case things are taking a while to load - and running the code from a document-level script, a button, and the console. It all seems to work intermittently.

   The attached file has a timer running in the document-level JS, which prints out the value of these variables every few seconds for a couple of minutes (in case the initialisation is delayed). On most computers this seems to work fine, but on some computers both variables return 'undefined' for the entire period the code is running.

   Any support or advice would be much appreciated.

   I am using the Adobe Reader Javascript API and trying to access the this.pageWindowRect variable. I've found from various forum posts that this has to be 'enabled' by accessing this.media first.

   This works most of the time, but intermittently on certain computers, I find that both this.media and this.pageWindowRect are undefined.

   It is difficult to reproduce this exactly: sometimes it seems to work fine, and sometimes they seem to stay undefined. I've tried delaying my code - in case things are taking a while to load - and running the code from a document-level script, a button, and the console.… more

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2. Crash when save as.

   Consistent crashes on Adobe Reader DC on Windows 10, with the newest version installed. No crash report ever generated, instant process stop. Can be replicated when attempting to sign in or save as. Open recent document shows saved file and location within adobe, cannot be located when selected to open or found within computer files.

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   Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   Sorry to hear about the issue you are facing.
   1) Have you applied a latest patch of Win10-2004 after which you are facing this issue ?

   2) Could you confirm me the current version of Acrobat Reader DC that you have ?

   3) Could you please do Help → Repair Installation and see if it fixes the issue ?

   4) Could you please share a Screen Recording video of the issue that you face at ajain@adobe.com ?

   Thanks
   Ayush Jain

3. BUG: Adobe AR DC 2020.009.20074 - Inconsistent Error Converting PDF to Excel

   Windows Adobe Acrobat Reader DC 2020.009.20074 inconsistently fails to convert our PDF data to a viable Excel file. When it fails instead of creating an All-Borders grid around the data, it will create a Picture of the border box and clump the data together in a jumble below.

   As we use macro's to manipulate the converted data, this obviously presents a problem to us.

   We have captured some files during the conversion process, and made a Word conversion of our data to check it - and what we found makes us wonder where this may be coming from.

   Process Step:
   - Download PDF file form company server
   - Open in Adobe AR DC and convert to Excel
   - Save excel file and use as basis for data shaping

   Please refer to the attached files.

   1.Raymers07212020SourceFile
   2.Raymers07212020BadPDFtoExcelConversion (example)
   3.Raymers07212020ShowingPossibleFrameError
   4. Raymers07212020screen_capture (highlighted format mark)

   This is causing delays in our data shaping process and we presently cannot narrow this down enough to catch in the macro process.

   Can you advise?

   Windows Adobe Acrobat Reader DC 2020.009.20074 inconsistently fails to convert our PDF data to a viable Excel file. When it fails instead of creating an All-Borders grid around the data, it will create a Picture of the border box and clump the data together in a jumble below.

   As we use macro's to manipulate the converted data, this obviously presents a problem to us.

   We have captured some files during the conversion process, and made a Word conversion of our data to check it - and what we found makes us wonder where this may be coming from.

   Process Step:… more

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4. Division by 0

   Version 2020.012.20043
   Printing multiple pages per sheet, custom arrangement. When entering 0 in one text box, the program crashes (DIV0 exception 0xc0000094 at location 0x5fc09e39)

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5. Adobe reader PDF using password with special chars does not open

   Windows Adobe Acrobat Reader DC 2020.009.20074 failed to open a password protected PDF because the password had special chars.

   Password used: C2#x22H7giv#

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6. Please add Adobe Scan to Surface Pro (X)

   Dear Adobe team, please add adobe scan to Microsoft Surface Pro (X).

   At the moment, in order to use Adobe scan, you need to use your cell phone and then upload the scan to the cloud.

   On the one hand this is very time consuming, on the other hand it requires an active internet connection, which cannot always be guaranteed, especially when you are not at home.

   With an integration of Adobe Scan on Surface Pro (X), you could make very fast professional scans offline.

   I know that you have added Adobe Scan to the iPad, which could be compared to the Surface.

   [I know the example is not the best as iPhone and iPad both use the App Store but I'm a bit desperate ^^]

   I really hope that you can integrate this feature because I think that many Surface users would appreciate this possibility.

   Dear Adobe team, please add adobe scan to Microsoft Surface Pro (X).

   At the moment, in order to use Adobe scan, you need to use your cell phone and then upload the scan to the cloud.

   On the one hand this is very time consuming, on the other hand it requires an active internet connection, which cannot always be guaranteed, especially when you are not at home.

   With an integration of Adobe Scan on Surface Pro (X), you could make very fast professional scans offline.

   I know that you have added Adobe Scan to the iPad, which could be compared… more

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7. browsing history

   I hope Acrobat Reader can keep all my reading history, so I can revisit the memory when I'm old.

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8. Acrobat lite add-on to Reader

   It would be nice if you could make a more affordable version of Acrobat, or an add-on to the Reader, with just TWO capabilities: merge pdfs and password protect. Users like me do not need to modify pdfs, convert from MS Office, sign, etc. etc. etc. And once or twice a month need to merge or password protect so a monthly fee to Adobe is rediculous for occasional use. If built into Reader, which I'm sure you won't do, that would be very nice of you so that users like me could do the simpler tasks without having to use a "free" merger or other means of password protecting a pdf document.

   It would be nice if you could make a more affordable version of Acrobat, or an add-on to the Reader, with just TWO capabilities: merge pdfs and password protect. Users like me do not need to modify pdfs, convert from MS Office, sign, etc. etc. etc. And once or twice a month need to merge or password protect so a monthly fee to Adobe is rediculous for occasional use. If built into Reader, which I'm sure you won't do, that would be very nice of you so that users like me could do the simpler tasks without having to use… more

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9. Issue: PDF Preview handler prevents file deletion on SMB Shares from Windows Terminalserver 2016 Sessions

   Basic infos

   Setup1:

   OS: Microsoft Windows Server 2016 Standard // 10.0.14393 // 64 bit

   Adobe Acrobat Versions :

   • DC 20.009.20074

   • DC 20.006.20042

   • Classic Track 2020

   Setup 2:

   OS: Windows Server 2012 R2 Standard // 6.3.9600 // 64 bit

   Adobe Acrobat Versions :

   • DC 20.012.20041

   Problem Description / Situation

   • Windows Explorer preview is active.

   • Adobe Reader is the preview handler

   • Select a file that is on a smb fileshare and send delete request.

   Expected behaviour.

   • file gets deleted

   Observed behaviour

   • following error occurs

     • Windows Dialog > File is in Usage of Explorer. > close the file and retry.

   • presists no matter how many times you hit retry

   Known workaround

   • Disable Preview in Windows Explorer

   • delete file (Occasionally you get the same dialog but after some retries it works)

   • enable preview in Windows Explorer again

   futher test results

   • Problem does not exist with on the same fileshare If you acess it over a local Win 10 Client

   • Problem does not exist or is solvable by retries when the files are located in the terminalserverusers profile.

   Basic infos

   Setup1:

   OS: Microsoft Windows Server 2016 Standard // 10.0.14393 // 64 bit

   Adobe Acrobat Versions :

   • DC 20.009.20074

   • DC 20.006.20042

   • Classic Track 2020

   Setup 2:

   OS: Windows Server 2012 R2 Standard // 6.3.9600 // 64 bit

   Adobe Acrobat Versions :

   • DC 20.012.20041

   Problem Description / Situation

   • Windows Explorer preview is active.

   • Adobe Reader is the preview handler

   • Select a file that is on a smb fileshare and send delete request.

   Expected behaviour.

   • file gets deleted

   Observed behaviour

   • following error occurs

     • Windows Dialog > File is in Usage of Explorer. > close the file and retry.

   • presists no matter… more

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10. ******** couldn't save could have lost a day's work stupid POS

    someone already said it Ill say it again **, I just wanted to SAVE. To use the SAVE function which has presumably existed and been replicated successfully on every other word processing program and PDF editor. Nice little gadgets and ads ** *** too bad I CANT SAVE ANYTHING.

    I am using an up-to-date Windows 10 computer.
    When trying to save, a totally blank, white 'save as' prompt appears that does nothing, leaving no choice as far as I could find but to exit without saving. Thank ******

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11. Can't open second File

    Adobe Acrobat DC cannot open a second file. This bug should be fixed.

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12. scrolling motion is not smooth on the pc version of adobe acrobat, while on mac it is natural and easy to read and not laggy

    I have a bad experience scrolling and reading pdfs on pc
    because its very laggy , while on ipad and the mobile version of this app its very smooth
    I hope you can solve this problem

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13. auto scroll loop

    Auto scroll and speed choise are great but when the pdf arrives at the end and you want to see it many times you have to go again at the beginning and choose auto scrool.I suggest to implement the feature for the document to automatically loop and play over and over until you decide to stop it. Windows Media player has a repeat feature and power point also.I would like the same for acrobat reader.
    It would be great for educational purposes to repeat the same information until it is memorised.(REPETITION IS THE MOTHER OF RETENTION..)
    It seems from the link below that also other persons need the same feature.I think it is very easy for your experiened programmers to implement it.I urge you to do so.
    Thanks in advance

    https://answers.acrobatusers.com/I-want-to-continuously-scroll-a-pdf-file-and-when-it-gets-to-the-end-of-the-file-I-want-it-to-loop-back-to-the-be-q79720.aspx

    Auto scroll and speed choise are great but when the pdf arrives at the end and you want to see it many times you have to go again at the beginning and choose auto scrool.I suggest to implement the feature for the document to automatically loop and play over and over until you decide to stop it. Windows Media player has a repeat feature and power point also.I would like the same for acrobat reader.
    It would be great for educational purposes to repeat the same information until it is memorised.(REPETITION IS THE MOTHER OF RETENTION..)
    It seems from the… more

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14. facility to convert a PDF document into word document in Hindi language

    facility to convert a PDF document into word document in Hindi language

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15. Acrobat DC on Windows crashes after 200+ characters typed

    As the title says . Can’t find anywhere else to report this. Fix please.

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16. Differntial Sync Document Cloud

    Save partial change for larger files.

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17. Cache Document Cloud for same PDF file hash.

    Save bandwidth and network caps on large files.

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18. We need a translator inside, if i am reading a document in another language, i would like to translate the word just with clicking in

    We need a translator inside, if i am reading a document in another language, i would like to translate the word just with clicking in

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19. Allow options to show dimensions in feet and inches rather than just inches.

    I work with floor plans all the time and it bugs me that when all I need to do is a simple area measurement of feet and inches I have to settle for an area of just inches. I would like to have the option to at least pick how I want my measurements to appear on my document for more efficient measuring.

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20. Stop seizing control of default apps on my computer.

    I have a legal copy of Acrobat Pro X (Creative Suite) that I love (I use it over Creative Cloud supplied by my employer). PROBLEM: I cannot have Reader DC (needed for shared forms sent to me occasionally) installed at the same time as it always acts as default app even though the Windows 10 default app still lists Acrobat Pro. This is as infuriating as when Edge automatically changes this every time there is a Windows update. I already own Finereader 15 that does everything Acrobat does and more and does not require a monthly subscription. You lost a customer when you made your business model change, but stop trying to control my computer.

    I have a legal copy of Acrobat Pro X (Creative Suite) that I love (I use it over Creative Cloud supplied by my employer). PROBLEM: I cannot have Reader DC (needed for shared forms sent to me occasionally) installed at the same time as it always acts as default app even though the Windows 10 default app still lists Acrobat Pro. This is as infuriating as when Edge automatically changes this every time there is a Windows update. I already own Finereader 15 that does everything Acrobat does and more and does not require a monthly subscription. You lost a… more

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