782 results found

1. Bugfix

   I'm using Adobe Acrobat Reader DC Version 2021.001.20150. I think you introduced a bug in the latest version, because I can no longer find a way to print double-sided. I'm using an HP Envy 4500 printer, which certainly does support double-sided printing, and I've used Acrobat Reader for years, but lately I can no longer print double-sided. When I press Properties in the print dialog box, that choice no longer appears.

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2. BUG: Path starting with \\?\ will fail

   When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

   If I type the following in cmd.exe:
   AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

   If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

   I created a bat-file like this:
   set str=%1
   set str=%str:\?=%
   AcroRd32.exe %str%

   This will remove \?\ from the first argument and launch AcroRd32.exe with the trimmed argument.

   I changed the registry key HKEYCLASSESROOT\AcroExch.Document.DC\shell\Read\command\ to use this bat-file. And now it works!

   It looks like the problem is that Acrobat Reader does not understand if the path start with \?\ but Windows will add this to the start of long filenames.

   Information about \?: https://docs.microsoft.com/en-gb/windows/win32/fileio/naming-a-file?redirectedfrom=MSDN

   NOTE! I'm writing backslash, backslash, questionmark, backslash. But after posting it only shows \?\

   When double clicking a file in Windows Explorer where the path is longer than 260 characters does not work as default. But I have been able to create a workaround that enable this.

   If I type the following in cmd.exe:
   AcroRd32.exe "C:\Very long path\file.pdf" then that will fail.

   If I enable "Enable Win32 long paths" in Group Policy and try the same command, then it works. This means that long paths are supported when it is enabled in Windows.

   I created a bat-file like this:
   set str=%1
   set str=%str:\?=%
   AcroRd32.exe %str%

   This will remove \?\ from the first argument and… more

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3. auto save

   having auto save without having to use a cloud cause I almost always use the reader offline to not get distracted and because we have a really slow internet in our area that would take so long to save and open a pdf file it would be great .
   Thanks .

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4. Fix issue: Cant repair PDF thumbnail issue on Adobe Acrobat DC Reader Windows 10

   I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
   https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

   I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated since 2011.

   Please build into Adobe Acrobat DC Reader a means to reset Adobe's PDF preview handler and thumbnails on 64-bit versions of Windows. Uninstalling and reinstalling doesn't fix it. Believe me...I have tried.

   I have had issues for several months with the thumbnails on PDF icons only. They are sometimes transparent, solid black, or have the PDF icon only. I have uninstalled and reinstalled many times. I have "enable PDF thumbnails in Windows Explorer" selected. Adobe Acrobat DC Reader is my default program with version 2021.001.20135. I have tried many things over a while, as this really was bugging me. Tonight I installed "Fixes for 64-bit Adobe Reader preview handler and thumbnails" from:
   https://www.pretentiousname.com/adobe_pdf_x64_fix/index.html#thank

   I figured I had nothing to lose and surprisingly it fixed the issue, especially as it hasn't been updated… more

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5. Open list of pdfs in order

   When you select and open a list of pdfs, the tabs are currently opened in a seemingly random order. It would be very helpful if they opened in list order. I either have to open each file one at a time, or spend ages re-ordering tabs. It's frustrating, and impacts my work every day (because I need to open many pdfs at once, in order).

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6. Adobe unable to convert word to pdf

   Since Microsoft ran an update this week the create pdf function in Word is now crashing. Are you aware and working on the fix?

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7. Printing mixed paper sizes no longer works in Win version of Reader DC

   I am an IT manager with 28 PCs and 5 Macs. Cannot print mixed originals with latest DC version. Mac version still works. I've had to reactivate XI on some machines because we rely heavily on printing mixed originals. Obviously XI is no longer supported and I am running into other issues with that.

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8. Doesn't copy accented greek letter

   Reader highlights, but doesn't copy the accented Greek alpha with smooth breathing in text:

   ἀ
   GREEK SMALL LETTER ALPHA WITH PSILI
   Unicode: U+1F00, UTF-8: E1 BC 80

   pdftotext reads it just fine, as does MacOS PDF reading system.

   Example PDF: https://geoffreysteadman.files.wordpress.com/2014/09/platosymp-sept14.pdf

   letter on several pages including p. 22.

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9. Bug: Certain PDFs not readable

   We have multiple users with this intermittent issue. Some times the PDF font will show up properly, sometimes it is gibberish and unreadable. It is inconsistent and I cannot seem to resolve the issue.

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10. Fix Issue: Adobe Reader DLL Crash

    We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

    We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We recently enable Crash Dumps for Internet Explorer so we can further determine the issue. I've reviewed the crash dump along with Microsoft and we've found the crash is due to AcroRd32.dll. We were running an older verison of Adobe Reader so I've updated to 2020.012.20041 and we have the same issue. Is there anyone on the Adobe side who can review the Crash Dump I have to provide insight as to what could be causing it? We've tried with Protected mode disabled and the issue continues.

    Thank you!

    We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash.

    We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We… more

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11. RichMedia mp4 playback with Flash disabled not working

    According to:
    
    https://helpx.adobe.com/uk/acrobat/kb/flash-format-support-in-pdf.html

    "Playback of non-Flash media (excluding *.flv and *.swf) content in PDFs will continue to be supported."

    I tested the sample-formatter-richmedia.pdf file in Acrobat Reader "Continuous Release 2020.009.20074" with Flash disabled and the video was not playable.

    • 

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12. Bug - touchscreen highlighting while viewing multiple pages

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it treats the gesture as if I am using the pan tool, and attempts to scroll left/right (and if I drag up/down on the handles the page scrolls without changing the selected text).

    Upon some experimentation I found that:

    • I have no problems using the touchscreen to select text when viewing a single page (in any view mode). I assume Reader is somehow detecting the "active" page, maybe the one most visible on the screen or something, and treating touchscreen gestures on the two pages differently.
    • When I use the trackpad/cursor to select text (in read mode or fixed-width scrolling), there is no problem and I am able to adjust the selection. It's only using the touchscreen.
    • If the word I initially select is on the "active" page I am able to drag the selection handle to select text over both pages, but not when the initial selected word is on the "inactive" page.

    A relatively uncommon scenario for most users I think, but it's juuust disruptive and irritating enough to prompt me to post about it here (and yes, I'm aware I've spent longer typing this bug report than the cumulative time the bug will take from me! Please fix so that the time can at least be a martyr for all touchscreen users time!) :)

    Hello, I have found a bug. When in the following configuration:

    • Read Mode OR Fixed-width scrolling
    • Viewing two pages at once (i.e. bottom of one page and top of the next page are both visible on screen)
    • Using the touchscreen of my 2-in-1 (HP Elitebook G4 if that's relevant) to highlight text

    I am able to tap once to select a word on either page, but one one of the two pages, I am not able to alter that selection (i.e. grab the little handles at either end of the selection and expand it to include more text). Instead, it… more

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13. advanced search should contain search "all open documents"

    i'd like to perform a text/content search in adobe reader dc which considers all pdf documents which are open in adobe readerdc at this time.

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14. Connect Google Drive: "Shared With Me"

    As of this post, Adobe Reader allows for the option to connect your Google Drive account to it, to view pdfs from the "My Drive" folder (on Google Drive) on the Reader.

    Description of desired feature:
    I would like the option to view pdfs in folders that are in the "Shared with Me" folder of Google Drive along with the ones in "My Drive"

    Why this feature is needed:
    Increases the utility of the Adobe Reader on Google Drive.

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15. Adobe Reader DC for Windows keeps files locked after they are closed

    Adobe Reader DC for Windows keeps files locked after they have been closed. It is necessary to completely close Adobe Reader DC for the files to be closed. Please fix this bug!

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16. Acrobat Reader unable to access files via junction reparse points

    Acrobat Reader is unable to correctly interpret some mountpoint reparse points (junctions). In practical terms: Acrobat Reader is unable to access PDF files from file systems mounted as directories and this is the root cause of the problem.

    Junctions are special symbolic links that are used in many scenarios; an important one is when a file system is mounted as a directory rather than a regular drive. Junctions contain 2 paths: a “substitute” path which must be a path in the NTOS namespace (not a Win32 path) and a “print” path, which is to be used for display to the user.

    A junction that is used to mount a file system on a directory might have a target like \Device\Volume{GUID}, which might be a file system device. Unfortunately targets such as \Device\Volume{GUID} appear to create problems for Acrobat Reader because it interprets them as the Win32 path C:\Device\Volume{GUID}, which is incorrect.

    For more information on this problem please see this GitHub issue:
    https://github.com/billziss-gh/winfsp/issues/274

    I am the author of the WinFsp software, which can be used to create file systems and I am happy to answer any questions you may have about this problem.

    Acrobat Reader is unable to correctly interpret some mountpoint reparse points (junctions). In practical terms: Acrobat Reader is unable to access PDF files from file systems mounted as directories and this is the root cause of the problem.

    Junctions are special symbolic links that are used in many scenarios; an important one is when a file system is mounted as a directory rather than a regular drive. Junctions contain 2 paths: a “substitute” path which must be a path in the NTOS namespace (not a Win32 path) and a “print” path, which is to be used for display to… more

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17. BUG: Can't change language

    Edit >> Preferences >> Language >> Application Language.

    Change to CHOOSE AT APPLICATION STARTUP

    This setting is IGNORED: No way to choose at startup, and the setting reverts back to English.

    Windows 10, 2004, Adobe Acrobat Reader ver. 2020.013.20064

    Reproduced on 2 different machines.

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18. Adobe Acrobat PDF Doesn't Convert Custom Page Sizes From Microsoft Word

    I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed that it will convert standard page sizes like letter, legal, etc. But it doesn't work for any custom page sizes (I have tried several different sizes as well as Word page document length and the result is the same each time, Adobe always creates a pdf file that is 8.x5"x11").

    I have a Microsoft Word file that has custom page size specified in the layout (specifically width 6.14" height 9.14"). There are also custom margins. When I convert to pdf via File > Print > Microsoft Print to PDF a pdf file is created but the page size is not correct. A pdf file is created that is 8.5"x11" not 6.14"x9.21". After trying to debug and spending 6+ hours with Microsoft tech support, there seems to be a problem on the Adobe side when the Word file is passed to Adobe to be converted into a pdf. I have noticed… more

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19. Fix Multi-PDF issue from Win2019 DFS share to Win10 clients..... please.

    The DFS bug has shown it's head again. Win 2019 servers offering DFS fileshares to Win10 clients will no longer allow multiple PDFs to be opened from the OS interface, because of Protected Mode.

    Any other combination works fine (non-Win2019, non-Win10, non-DFS shares, disable Protected Mode).

    Now that the vastly popular Win 2008r2 is out of support, many more organizations are upgrading to Win 2019. Disabling Protected Mode via registry GPO is a poor workaround.

    Please fix!

    19 votes

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20. Bug? Problem with Color Management (wide gamut monitor)

    When viewing PDF documents containing images on my wide gamut monitor using Acrobat Read DC (Windows 10), images have oversaturated colors.
    The same PDFs looks OK when opened in Photoshop or previewed in Bridge.

    See also this thread:
    - https://community.adobe.com/t5/acrobat-reader/problem-with-color-management-wide-gamut-monitor/m-p/10982293

    I have done some systematic testing. There seems to be a color management problem/error in the (urrent Windows version of Acrobat Reader DC:

    Procedure

    I have made two test images:

    • image-AdobeRGB.jpg: - a JPEG image file with an Adobe RGB (1998) embedded color profile
    • image-sRGB.jpg: - a JPEG image file with a sRGB IEC61966-2.1 embedded color profile

    For each image I have generated a PDF document using both Bridge and Photoshop. This results in 4 PDF files:

    • image-AdobeRGB-BRIDGE.pdf: - image-AdobeRGB.jpg has been used in the Output module of Bridge
    • image-AdobeRGB-PHOTOSHOP.pdf: - image-AdobeRGB.jpg has been used in Photoshop ("Save As": Photoshop PDF)
    • image-sRGB-BRIDGE.pdf: - image-sRGB.jpg has been used in the Output module of Bridge
    • image-sRGB-PHOTOSHOP.pdf: - image-sRGB.jpg has been used in Photoshop ("Save As": Photoshop PDF)

    Each of the 4 PDFs has been opened in three applications:

    • Bridge (10.0.3.138 x64)
    • Photoshop (21.1.1 20200312.r.121 2020/03/12: c839971b587 x64)
    • Adobe Acrobat Read DC (20.006.20042)

    The process is shown in the attached two diagrams (as JPEG image files):

    • diagram-AdobeRGB http://jjohanson-test.com/acrobat-readerdc/diagram-AdobeRGB.pdf
    • diagram-sRGB http://jjohanson-test.com/acrobat-readerdc/diagram-sRGB.pdf

    FINDINGS

    This has produced 12 sets of findings (4 PDFs times 3 apps).
    A summary:

    1) Previews in Bridge and Photoshops looks OK for all 4 PDFs.
    2) With two exceptions (see diagrams and *) Bridge and Photoshop indicates that the correct color profile is present.
    3) For all 4 PDFs Acrobat Read DC shows identical and wrong (oversaturated) colors.

    *) Bridge shows "Untagged" for the PDFs generated by Bridge. However, according to this:
    - https://community.adobe.com/t5/acrobat-reader/does-acrobat-reader-support-color-management-systems/m-p/11006133?page=1#M64420
    at least the the image in the Adobe RGB (1998) version of the PDF seems to have the correct profile.

    Speculation

    Since Acrobat Reader DC (ARDC) shows identical previews for all four PDFs (regardless of the image color profile used that also seems to be present in the PDF files), it seems reasonable to assume that ARDC takes the input profile into account (the profile(s) embedded in the PDFs). However, it seems that the output profile (in this case the profile generated while calibrating my Eizo wide gamut monitor) is not taken into account. This behavior mimics the behavior of some native Windows applications like the Edge browser and the Photos app (images with different embedded profiles are rendered identically, but with oversaturated colors on my monitor). It is interesting to note that both the Adobe RGB (1998) files and the sRGB IEC61966-2.1 files preview identically (to my eye) in both Acrobat Reader DC, the Edge browser (non-chromium) and the Windows Photos app. When using "standard" gamut monitors it will often be difficult to see that the colors actually are not correct.

    Test files for download

    All files can be downloaded here:

    • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB.jpg
    • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB-BRIDGE.pdf

    • http://jjohanson-test.com/acrobat-readerdc/image-AdobeRGB-PHOTOSHOP.pdf

    • http://jjohanson-test.com/acrobat-readerdc/image-sRGB.jpg

    • http://jjohanson-test.com/acrobat-readerdc/image-sRGB-BRIDGE.pdf

    • http://jjohanson-test.com/acrobat-readerdc/image-sRGB-PHOTOSHOP.pdf

    • http://jjohanson-test.com/acrobat-readerdc/diagram-AdobeRGB.pdf

    • http://jjohanson-test.com/acrobat-readerdc/diagram-sRGB.pdf

    My system details:
    - Adobe Acrobat Reader DC - 2020, Version 20.006.20042
    - Adobe Photoshop Version: 21.1.1 20200312.r.121 2020/03/12: c839971b587 x64
    - Bridge Version: Adobe Bridge 2020: 10.0.3.138 x64
    - Adobe Camera Raw Version: 12.2.0.386
    - Monitor: Eizo CG2730 (calibrated regularly with Xrite i1 Display)
    - Windows 10 Pro x64 version: 1909 - Os build 18363.752
    - Graphics driver: Driver version: 442.19 (GeForce GTX 1060 3GB)

    When viewing PDF documents containing images on my wide gamut monitor using Acrobat Read DC (Windows 10), images have oversaturated colors.
    The same PDFs looks OK when opened in Photoshop or previewed in Bridge.

    See also this thread:
    - https://community.adobe.com/t5/acrobat-reader/problem-with-color-management-wide-gamut-monitor/m-p/10982293

    I have done some systematic testing. There seems to be a color management problem/error in the (urrent Windows version of Acrobat Reader DC:

    Procedure

    I have made two test images:

    • image-AdobeRGB.jpg: - a JPEG image file with an Adobe RGB (1998) embedded color profile
    • image-sRGB.jpg: - a JPEG image file with a sRGB IEC61966-2.1 embedded color profile

    For each image… more

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