46 results found
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desktop app button does not work
desktop app button broken
2 votes -
Print Icon Will not work
Allow to print from Adobe Acrobat Online. When you use the print icon on the screen it does NOTHING! You have to "Open in desktop app" or download the file. Super annoying.
7 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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print icon
The print icon won't print as I wanted to print this page. Please fix it.
6 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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"Print This File" button does NOT work
Only "Print This File" button does NOT work at all. I use the recent ver. of Chrome and this Acrobat for Chrome on Monterey Ver. 12.6. This problem has not solved about a year, so I have to download each pdf file everytime I want to print them out.
6 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Print button does not work
The print button doesn't work. It's extremely annoying and reflects poorly on your product.
4 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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print icon does not work
print icon does NOT work. Please fix it as I do need to print my documents. Thank you.
4 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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all
I am unable to print ANY pdf's from Chrome. They open in in Chrome and I then have to download them so they open in the Adobe Acrobat program. Only then can I print anything. It's a tedious process. I wish NO pdf would open in a browser window. I've tried to find and change the settings so they don't, but have been unsuccessful. >:o(
12 votesHi Robin,
So sorry to know about your experience with Chrome extension. Can you please share the PDF URL (if it is not confidential) or share the exact steps to reproduce the issue? That will be very helpful.
Thanks,
Shilpa Setia
Lead QA
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Printer Button Totally Non Functional
Not being able to print happens on every single PDF that it opens. Having one of my URLs is irrelevant. Also, there is no error message at all either. Nothing happens when I click the print button. There is no action at all nor anyway to engage a printer. The printer button is dead. This message is for Shilpa Setia . Asking the questions that you asked Camille are not helpful at all. When 100 people tell you it's not working, just assume it's not working and go figure it out. It should be easy to recreate on your end.…
3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks.
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Print function does not work
The 'print pdf' function does not work. If a print is required then the document has to be opened in the Desktop app and printed from there.
I have been unable to find any error message or setting that I can change to get this function working. What it means is that on most occasions the desktop app is necessary so why not just use it anyway.3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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PRINT BUG not a priority? See so many posts and zero actual solutions
Print feature but absolutely nothing.
3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Fix a problem where the printer button does nothing. Makes me waste more time.
All the sudden this new app came up but the printer button doesn't work so it adds an additional step to download the pdf and then print it. What a pain! Why doesn't the printer button work?
2 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Letters are not printing from Chrome
The letter L does not print from the browser extension. I have to download the document and print it from the stand alone program. An additional step that shouldn't be there in the first place.
6 votes -
Takes over 5 seconds to open PDF
The new Chrome extension is VERY SLOW! It takes over 5 seconds to open a PDF from a link, and I have a VERY fast high-end computer. I will see if I can switch back to the old extension while you work out the problems.
14 votesHi Liam,
Apologies for the slowness issue you observed. Would it be possible for you to share the sample PDF URL where this was observed?
Thanks,
-ashu -
SLOW LOADING FOR PRINTING
whatever online print application this is connected to my gmail is SLOW. TURTLE SLOW. SPINNING WHEEL is really getting old. I need the desktop version back. I DO NOT WANT THE NEW APPLICATION FOR PRINTING PDF ONLINE FROM MY GMAIL. HELP!
12 votesHi Brittanie,
Sorry for the trouble. We need some more details to look into this issue. Can you please share your exact workflow?
Thanks,
Shilpa -
I hate the automatic installation of Adobe in chrome. I can't uninstall it!!!???
I clicked on a link from either Chrome or Adobe to open pdf s in Chrome using Adobe, but I hate it. I've tried to "uninstall" this change, but nothing works - neither in Chrome settings nor Adobe. This is extremely annoying. What can I do to undo this change??
11 votesHello Mke,
Sorry to hear that you are not liking the Acrobat experience. Could you please share your feedback on what issues you are facing and how we can make the experience better?
You can turn it off by clicking on the Acrobat icon in Chrome Extensions and turning off “Use Acrobat in Chrome” toggle. Please see attached screenshot.
Thanks,
-Ashu Mittal -
select, copy and paste option not working properly
HI, when I select a portion of a PDF document that I opened using your app, the order of the words in the selected portion gets all messed up.
5 votesHi Erika,
Thank you for trying out Acrobat in Chrome and sharing your valuable feedback. Would it be possible for you to share a couple of sample links for such PDFs where these options are not working properly?
Thanks,
Shilpa -
print feature no longer working.
Since Google chrome did away with cloud print and allowed for a printer attached to the same wi-fi to be used, the print for adobe reader app and extension has not worked. This needs to be fixed as there are many people with the same problem.
7 votesHi Anita,
Thanks for your feedback. Could you please share steps to reproduce the issue you are referring to? We need more information before this issue can be investigated.
Thanks,
Ashu Mittal -
SLOW LOADING FOR PRINTING
IT'S REALLY SLOW TO PRINT A PDF NOW. I HAVE TO PRINT 100 FILES EVERYDAYS AND NOW WITH YOUR NEW VERSION, IT'S A BIG WASTE OF TIME. IT LOAD for minutes for every print.
5 votesHi Anne,
Sorry for the trouble. We need some more details to look into this issue. Can you please share your exact workflow?
Thanks,
Shilpa -
I cannot print from this extension. There is no print window that comes up whatsoever.
I cannot print from this extension
5 votesHi James,
Sorry for the trouble. We need some more details to look into this issue. Can you please share your exact workflow?
Thanks,
Shilpa -
No Thanks! I want to read the document.
IMHO, documents should be legible. The paragraph opens to full width of the screen. Having a document spread across a wide angle monitor is a pain to read. Why does a document open differently in a browser VS the ADOBE program.
4 votesHi,
Thanks for trying out Acrobat in Chrome and sharing your valuable feedback. Would it be possible for you to share a couple of sample links for such PDFs where you are not liking the reading experience?
Thanks,
Shilpa
- Don't see your idea?