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97 results found

  1. Stop putting a shortcut on my desktop.

    17 votes

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    2 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    This issue has been fixed with the latest Adobe Reader. Now the updates will not recreate the deleted shortcut.

  2. No verification Code

    1 vote

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    1 comment  ·  Acrobat Web » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Could you please try signing in acrobat.adobe.com from browser and confirm if you are able to login

  3. This sucks

    1 vote

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    1 comment  ·  Acrobat Web » View PDF files  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you had using Acrobat. Could you please provide more details on the issue you are facing to help debug the issue

    1. Are you able to open PDF files present on your machine locally.
    2. What workflow you are trying to run
    3. Are you getting any error message
    4. Please confirm OS version and Acrobat version you have on your machine

    Regards
    Ravi

  4. bug report - I can't edit doc bc it wants me to subscribe then when I click subscribe it says I'm already subscribed

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Could you please share screen shots of both the dialogs you are getting when you try to use Edit tool?

    Regards
    Ravi

  5. Unable to Roll Back Installation

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Apologies for the trouble you had using Acrobat. Could you please let us know what version of Acrobat you had earlier which got uninstalled and if you have a serial key or a subscription for Acrobat.

  6. Windows shutdown permission error

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mike,

    Are you on Windows 7? This is a Windows 7 bug. You can check more details on this here https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35.

  7. Cant add additional licence

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Colin Reed,

    Thanks for writing to Adobe. I believe you are facing trouble adding licenses on Adobe Admin console. Please confirm if you are able to add license for any other Adobe Product. Please also share the screen shot where you are not getting the button now.

  8. Adobe Acrobat DC wont open, keeps asking for login

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Is it happening for Acrobat only and other Adobe products are working fine ?
    Please check if you have read and write permissions on below folders

    a. /Library/Application Support/Adobe/SLStore
    b. /Library/Application Support/Adobe/SLCache

    Could you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

    Regards
    Ravi

  9. Installation problem: IMSLib not found. Acrobat services will not work.

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Tess,

    Could you please try uninstalling and reinstalling the Acrobat.

  10. Have Multiple accounts

    16 votes

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    4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  11. Email notifications for Adobe Admin console

    53 votes

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    24 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  12. Not able to uinstall Acrobat dc

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Fredrik,

    Apologies for the trouble you faced using Acrobat. Its strange that Acrobat exist on your system but not showing up in windows uninstall program list. If you are still facing this issue, please let us know how you deployed Acrobat on your machine.

  13. As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.

    5 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mary,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  14. Payment

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sushil,

    Please contact Adobe support at https://helpx.adobe.com/contact.html for your queries related to billing.

  15. Leased Acrobat

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mike,

    Yes, you can use your Acrobat subscription for all the available document cloud services in our mobile app.

  16. Enterprise License Activation Configuration Options

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. We have taken a note of your issues and will try to improve on our enterprise user experience in our future releases.

  17. One install for all editions of Adobe Reader, Acrobat Standard, Acrobat Pro

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Steve,

    Thanks for raising your concerns to Adobe. I would like to tell you that there is a single installer for Acrobat std & pro. The same Acrobat install will act as Standard and Pro based on the entitlement using signing in have.

    Reader is a different product and have a different installer.

    However, i will pass this feedback to product team for prioritization.

  18. Subscription use analytics

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Steve,

    Thanks for sharing your valuable inputs with Adobe. I will share this feedback with the concerned product team for prioritization.

  19. Logging of users

    6 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We will try to improve our solution based on your feedback.

  20. Provide subscription overlap for an extended period to allow methodical migration to a new PC

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We currently support two activations only.

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