Ravi

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  1. 3 votes

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    Ravi commented  · 

    Hi,

    Apologies for the trouble you had. Acrobat DC won't uninstall Acrobat XI if you are using a serial key for Acrobat XI. Please confirm if you have a serial key for Acrobat XI or you have a subscription.

  2. 1 vote

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    Ravi commented  · 

    Hi

    This has been fixed in latest Feb, 2019 release of Acrobat.

    Please update your Acrobat to latest version and delete the below hive.
    HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVEntitlement

    Regards

  3. 27 votes

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    Ravi commented  · 

    Hi

    Offline activation is a one time sequence, once activated Acrobat will not require internet on subsequent launches. Please let us know if you are getting registration prompts after successful activations.

    Regards

    An error occurred while saving the comment
    Ravi commented  · 

    Hi All,

    If Acrobat is closing after 10-20 seconds and not showing any registration dialog then please try creating the following registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe]
    "DisableExceptionChainValidation"=dword:00000001

  4. 8 votes

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    Ravi commented  · 

    Hi,

    Please confirm if all the data files inside the mentioned folders are present on next logon.

    Regards

    An error occurred while saving the comment
    Ravi commented  · 

    Hi Benjamin,

    We do have the support for roaming license in Acrobat but that is based on some prerequisites. These deployments are generally used in virtualized environments like Citrix/VMWare.

    For having this support you need to ensure following

    Users must have a roaming profile .User profile data in <user>/appdata/Roaming as well as the HKCU hive must sync to the desktop instance on which the user logs in. Admins should ensure that this data is saved on user logout or disconnect from the machine.

    For deployment please follow the steps mentioned here http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#imaged-os-deployments-named-user

  5. 2 votes

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    Ravi commented  · 

    Hi,

    Adobe PDF Pack subscription works on Web. Please install Adobe Reader instead of Acrobat.

    Regards

  6. 1 vote

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    Ravi commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Could you please try signout and re-signing in Acrobat with the Adobe ID on which you have purchased the subscription.

    Thanks

  7. 1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Ravi commented  · 

    Hi Deepti,

    Apologies for the inconvenience caused. We will work to improve our offerings.

    Regards

  8. 1 vote

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    Ravi commented  · 

    Hi

    Please try restarting your system and signing again in Acrobat.

    Regards
    Ravinder

  9. 2 votes

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    Ravi commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. Currently Acrobat updates are not available via CC app but only support auto updates.
    We will consider you views and try to improve the solution.

    Regards
    Ravi

  10. 1 vote

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    Ravi commented  · 

    Hi,

    Please try restarting your system and signing back in Acrobat.

    Regards
    Ravi

  11. 2 votes

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    Ravi commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. Currently Adobe Acrobat subscription can be activated only on two devices simultaneously.

    We will consider you views to improve our Acrobat solution.

    Regards
    Ravi

  12. 19 votes

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    Ravi commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. we will work to improve the Admin console.

    Regards
    Ravi

  13. 1 vote

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    Ravi commented  · 

    Hi Laura,

    Apologies for the trouble you had using Acrobat.
    I would like to tell you that subscription users need to sign in once initially when they launch the product for the first time.
    Please let us know if you are prompted to sign in repeatedly on every launch, even after you have signed in Acrobat once.

  14. 8 votes

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    4 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Ravi commented  · 

    Hi,

    Acrobat requires you to be signed in to use your Acrobat subscription. Please sign in and the nag will not trouble you. Please revert back in case it is popping up again even after you are signed in.

  15. 3 votes

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    Ravi commented  · 

    Hi

    Are you using Adobe Acrobat or Adobe Reader?

  16. 4 votes

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    Ravi commented  · 

    Hi Johann,

    Thanks for reporting this. We will try to improve our solution in this regard.

    Thanks

  17. 1 vote

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    Ravi commented  · 

    Hi Sean,

    Thanks for reporting this. We will try to improve our solution in this regard.

    Thanks

  18. 4 votes

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    Ravi commented  · 

    Hi Ramiro,

    Thanks for reporting this. Currently this is not possible and only two simultaneous sessions are possible. Anyhow we will consider your request and check what improvements can be done to better this experience

  19. 3 votes

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    Ravi commented  · 

    Hi Jim,

    Have you tried signing out and signing in again in Acrobat with the ID on which you have purchased the subscription.

  20. 1 vote

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    Ravi commented  · 

    Hi,

    Thanks for posting your suggestions. We have taken a note of it and will try to improve on these lines.

    Regards
    Ravinder

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