Ravi

My feedback

  1. 3 votes
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    Ravi commented  · 

    Hi

    Thanks for reporting this issue. We are looking into this.

    Regards
    Ravi

  2. 2 votes
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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Ravi commented  · 

    Hi Georgia,

    Could you please confirm if you have Acrobat serial key or Acrobat DC subscription? If you are running Acrobat only on trial then this is the expected behavior after trial expiry.

    Regards

  3. 3 votes
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    Hi,

    Thanks for bringing this to our notice. We have forwarded this to relevant team to look into and if any further information required, we will get back.

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    Ravi commented  · 

    Hi,

    Have you used Acrobat DC trial on this machine earlier ? You can't get free trial if you have used it in the past on the same machine.

  4. 3 votes
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    Ravi commented  · 

    Hi,

    Thanks for reporting the issue. As per current design there is no provision to copy the invitation mail to anyone else other than intended user. We can surely revisit this approach if we here more requests.

    Thanks

  5. 1 vote
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    Ravi commented  · 

    Hi Christopher Khars,

    Thanks for your suggestions. I would like to tell you that we have already added the support for Named user licensing on VDI. The machine ID dependency has been eases of and Licensing information is stored in roaming profile. For more info please refer ETK
    at http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/v_overview.html

  6. 4 votes
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    Ravi commented  · 

    Thanks for your suggestions. we will look into this request.

  7. 5 votes
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    Ravi commented  · 

    Please sign out from Acrobat and sign back in with your Adobe ID.

  8. 2 votes
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    Ravi commented  · 

    Please share your Adobe ID on which you have purchased subscription and trying to sign in Adobe.

    Regards
    Ravi

  9. 4 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Ravi commented  · 

    Hi
    Can you please share a screen shot of what error you are getting.
    Also have you tried restating your system.

    Regards

  10. 5 votes
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    Ravi commented  · 

    Hi,

    Apologies that Acrobat is not working out for you. Can you please share the following log files from your machine to help analyze the issue you are facing. These files would be present at "~/Library/Logs/" folder on your Mac.

    oobelib.log
    amt3.log
    pdapp.log

    Regards

  11. 2 votes
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    Ravi commented  · 

    Hi,

    Are you getting this error while signing in Acrobat application or while signing on adobe.com?
    Can you please share a screen shot of error/dialog you are getting on signing.

  12. 2 votes
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    Ravi commented  · 

    Hi,

    Thanks for your feedback. We have taken a note of your suggestion and will try to improve Acrobat behavior for you in this regard.

    Thanks.

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