Settings and activity
44 results found
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11 votes
Hi,
Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.
Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html
Please let me know in case of any concerns.
Regards,
ArvindAn error occurred while saving the comment -
2 votes
An error occurred while saving the comment 
AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Apologies for late response!We did some investigation at our end and want to see if a workaround below solves the issue.
Could you please follow the steps below-1. Quit Acrobat
2. Open Finder on Mac
3. Go to the folder: /private/var/folders (See snapshot1 for reference)
4. In Search section on top right of Finder window type “SendMail” Note: Highlight “folders” option in Search bar (See snapshot2 for reference)
5. Note the path of this "SendMail" folder should be under "/private/var/folders/..." and the remaining path will not be constant and is created using hash hence we can’t provide exact path(See snapshot3 for reference)
6. Delete this folder.
7. Launch Acrobat and try the workflow where you are facing the issue.
Let us know if this resolves the issue.Regards,
ArvindAn error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi,
Apologies for late response!
Could you please check if the default email reader is set as "Microsoft Outlook" if you want PDF to be attached into Outlook-
To check this info please follow the steps:
-Open "Mail" on your Mac
-Goto "Mail>>Preferences" and make sure it shows Default email reader to be "Microsoft Outlook" if not change it and then tryKindly let us know if it helps.
Regards,
Arvind -
3 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Please note that a new keyboard shortcut has been introduced in Adobe Acrobat DC to add Checkmark. the shortcut is "Shift+k".
Please follow the steps-
-Open any PDF and load comment app
-Select one or more comments
-Now press the keys "Shift+k"
Checkmarks will be added to the selected comments.
Same keyboard shortcut is used to remove the checkmarks if the comments already checkmarked.Please let us know if it helps.
Regards,
Arvind -
2 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Currently there is no key to apply stamp on the page but if you pin your selected stamp applying it on the pages will be a bit easier.
Please find the steps:
-Open a PDF and load comment app
-Select the stamp you want to use(it gets selected, don't click anywhere on the page)
-Click on "Keep tool selected" to pin the stampFrom here you need to scroll and click on the pages where stamp needs to be applied. Please let us know if it helps.
Regards,
Arvind -
2 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi Martina,
Thanks for the info!
Kindly note that this option is available in only Adobe Acrobat DCRegards,
ArvindAn error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi Martina,
Thanks for writing to us!
Could you please let us know the vesrion of Adobe Acrobat you are using?Actually, this feature already exists in Adobe Acrobat.
You can filter comments by these simple steps:
-Open any PDF and load comment app.
-Click on the filter icon in the RHP comment list and and the choose the color you want, please see the snapshot for reference.Please let us know if it helps or you need more info.
Regards,
Arvind -
7 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
We are not able to reproduce the issue at our end, able to highlight in non-OCR'd files.
Please let us know the following info to nail down the issue-
-Adobe Acrobat version
-System (Mac/Win 7/Win 8/Win 10)?
-If the issue is file specific?Regards,
Arvind -
2 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Could you please mention the steps so that we can try to reproduce the issue locally.Regards,
Arvind -
2 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Which older version of file do you need to check?
Could you please elaborate the query?Regards,
Arvind -
12 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
We are not able to reproduce the issue locally.
Could you please provide the following info so to dig deeper-
-Adobe Acrobat version?
-System used?
-If the issue reproduces with all files or some specific ones?
-If you can provide us a test file?Meanwhile, could you please also try to select an copy them from RHP comment list and see if it helps.
Regards,
Arvind -
47 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi,
Thanks for your reporting the issue!
We have added this into our backlog, will look into this.Regards,
Arvind -
165 votes
Hi All,
We have provided a registry protected fix, some users confirmed that this worked for them.
Could you please try this at your end as well and let us know your feedback?
Kindly make sure you are on the latest DC build(20.012.20043) and then follow the steps from the attached word file: “Steps.docx”.Regards,
ArvindAn error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi steph@sheditorial.co.uk,
Could you please provide the PDF if possible so that we can try it at our end.Regards,
Arvind -
3 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Apologies for the inconvenience to you!
We have added this issue into our backlog, will look into it.
We will update you once we plan to deliver the fix.Regards,
Arvind -
5 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Thanks for your feedback!
We will try to reproduce the issue at our end.
Will get back to you.Regards,
Arvind -
3 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Apologies for late response!
Please find the shortcuts for undo/redo
-For undo: on Windows ctrl+z and on Mac cmd+z
-For redo : on Windows ctrl+shift+z and on Mac cmd+shift+zPlease let us know if it helps or you need more info.
Regards,
Arvind -
1 vote
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.
You can remove the lock icon by the below steps:
-Select the comments in RHP comment list
-Right click and select "Properties"
-Untick the checkbox "Locked" if it is already ticked.I hope it helps. Please let us know if you need more info.
Regards,
Arvind -
1 vote
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Thanks for reporting the issue!
We have added this into our backlog, will look into it.Regards,
Arvind -
1 vote
Hi,
Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.htmlPlease try it out and let us know your feedback!
Thanks for your patience and support!Regards,
ArvindAn error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Apologies for the inconvenience caused to you!
Please let us know if it was a break from earlier releases of Acrobat?
Also let us know the following info-
-System used Win/Mac with version details
-Version of Adobe AcrobatMeanwhile we will try to reproduce it locally at our end.
Regards,
Arvind -
3 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Dear User,
Apologies for late response!
Actually we are not able to reproduce the crash issues(points-1,2) locally. But issues mentioned in steps-3,4 are getting reproduced here aw well. We have taken a note a and will update you on these.For crash issues, could you please provide crash logs so that we can look into these as well.
To provide the logs, please follow the steps:
-when Acrobat crashes on your mac, it will prompt. Click on "Report"
-Copy all the logs under "Problem Details and System Configuration"
-Paste the above logs in word file and send this to us, you can directly mail the above logs to me: arviyada@adobe.comRegards,
Arvind -
1 vote
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi,
Could you please answer Aduait's query?
Actually we are not able to reproduce the issue locally so could you please elaborate the steps and observation to nail down the issue?Regards,
Arvind -
7 votes
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi,
Thanks for your response!
Please take a note that currently this is not possible to insert signature when using Attach to Email by Adobe directly.
For attaching to email, other applications use MAPI process of Microsoft and this is the limitation of Mapi that it does not allow insertion of already created signatures in the Outlook.
To verify this you can test it with any word file and attach the word file by the steps:
1. Open any word file
2. Goto "File>>Share>>Email>>Send as Attachment" (See the snapshot attached)
3. Verify the draft email does not insert your signature, please update us in caseyou see different behavior.Regards,
ArvindAdminArvind Yadav
(Admin, Adobe)
supported this idea
·
An error occurred while saving the comment AdminArvind Yadav
(Admin, Adobe)
commented
Hi,
I think you are talking about inserting your signature in the draft email whenever you attach a PDF by email button on it. Is that the case?
It is as design, Adobe Acrobat does not insert signature automatically if it was the concern.Could you please check this behavior with other types of files like notepad/word/excel.
Kindly follow the steps-
-Right click on any notepad/word file
-Select "Send to->Mail recipient" --> draft email window opens with attachment.After the above steps, draft email opens which does not inset signature automatically.
Kindly let us know if you need more info.Regards,
Arvind
Thanks for the feedback!
We are looking into it. We will update you once we have a solution.
Regards,
Arvind