AdminiOSDeveloperCK (Software Engineer, Adobe)

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  1. 7 votes
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    Need Info  ·  22 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We would like additional information from those of you who experienced this freeze/hang/crash problem frequently.

    1. Is a PDF document open right before switching to other apps or locking your device? If so, is a PDF document opened from the local storage on your iPad/iPhone or cloud storage (e.g. Document Cloud, Dropbox, Google Drive)?

    2. How much iPad/iPhone storage space does your Acrobat app consume?
    Please check iOS Settings > General > iPhone/iPad Storage > Acrobat > Document & Data.

    3. What is the number of documents do you have in Acrobat local storage (On This iPhone/iPad)? Hundreds? Thousands?

    Thank you for your help!

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We apologize for the inconvenience.

    Would you be willing to share your PDF documents that exhibit the problem with us (Adobe)?

    It would be great if you can attach your PDF documents in your next reply to this forum thread.

    Thank you for your help.

  2. 1 vote
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    1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    3 comments  ·  Acrobat for Windows and Mac  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Moving the post to the forum for Acrobat desktop app.

  4. 8 votes
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    Need Info  ·  5 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    First, would you please confirm the following?

    * You've received an email with a PDF attachment in Outlook on your iPad/iPhone.
    * You are trying to open the PDF attachment in Acrobat Reader on your iPad/iPhone (not on your desktop/laptop computer).

    Please try the following steps.

    1. Update Acrobat Reader and Microsoft Outlook to the latest versions.
    * Acrobat Reader version 1906.02
    * Microsoft Outlook version 3.28.0
    (as of June 23, 2019)

    2. Launch Acrobat Reader. If you see the sign-in screen, sign in with your ID or tap 'x' in the upper right corner to skip sign-in. Go to the Acrobat home screen. Dismiss a tooltip, if it pops up.

    3. Launch Outlook. Tap a PDF attachment icon to open it in Outlook preview.

    4. Tap the Share icon in the upper right corner.

    5. Tap "Share File via..." from the menu that pops up.

    6. Tap "Open in..." in the second row.

    7. Tap "Copy to Acrobat".

    Please see the five screenshots that are attached to this forum thread.

    Would you please let us know if the PDF attachment is opened in Acrobat Reader?

    Thank you for your help.

  5. 5 votes
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    9 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Please update to 19.06.01 and check if the problem is fixed.

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your help!

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We released Acrobat Reader 19.05.00 to the App Store on May 12, 2019.

    Would you please update to 19.05.00 and see if the problem is fixed for you?

    Thank you for your patience.

  6. 5 votes
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    Need Info  ·  5 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi everyone,

    Would you please sign out & in to see if Acrobat stops creating "(Recovered).pdf" files?

    The "(Recovered).pdf" files contain your new changes that have not been saved to Document Cloud. Please inspect each one of them and see if you can recover lost changes.

    We apologize for the inconvenience caused.

  7. 1 vote
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    3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Sorry for the inconvenience.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    We apologize for the inconvenience caused.

    Would you please sign out & in to see if it eliminates the problem that you have experienced?

    Please let us know if it works for you.

    Thank you.

  8. 40 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    For those of you who had experienced any problems with Document Cloud files in the latest version 19.05.00 of Acrobat, would you please try the following steps?

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign into Document Cloud.

    Please let us know if this fixes the problem.

    Thank you for your help!

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    We apologize for the inconvenience caused. Would you please sign out and in to see if it helps eliminate the problem?

    Thank you for your help.

  9. 2 votes
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    1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

    -----------------

    Hallo ihr alle

    Wir haben gerade 19.06.01 im App Store am 16. Juni 2019 veröffentlicht.

    Würden Sie bitte auf 19.06.01 aktualisieren und überprüfen, ob das Problem behoben ist?

    Wenn das Problem weiterhin besteht, führen Sie die folgenden Schritte aus.

    1. Tippen Sie in der unteren Tab-Leiste auf Home, um zum Acrobat-Startbildschirm zu wechseln.
    2. Tippen Sie auf das Profilsymbol (das zweite von rechts) in der oberen Leiste, um zum Bildschirm Einstellungen zu wechseln.
    3. Tippen Sie auf Abmelden.
    4. Tippen Sie auf Anmelden, um sich wieder bei Document Cloud anzumelden.

    Vielen Dank für Ihre Geduld.

  10. 29 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    For those of you who had experienced the "Cannot Save to Document Cloud" problem with the latest version 19.05.00 of Acrobat, would you please try the following steps?

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Please let us know if this fixes the problem.

    Thank you for your help!

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    Thank you for those who provided the screenshots of the error message.

    One of the possible causes of the error is that your Document Cloud storage is full.

    Document Cloud includes 2GB of free storage or 100GB of storage with Acrobat DC subscription.

    https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

    Is it possible that you hit the storage limit?

    To check your current storage usage

    1. Go to https://assets.adobe.com in a web browser.
    2. Sign in with your Adobe ID that you use for Acrobat Reader.
    3. Look at the bottom-left corner for the storage usage.

    See the attached screenshot: Cloud Storage.png

    If it is nearly full, would you please try deleting old/unneeded large files from Acrobat Reader on iPhone/iPad? Does saving a document to Document Cloud finish successfully after that?

    Please let us know what you find.

    Thank you for your help.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Sorry for the problem that you've encountered.

    We are having a hard time reproducing the problem.

    Would you please try signing out from Document Cloud and signing in again?

    Please let us know if it helps (or not).

    Thank you.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi Anthony,

    Once you tap the "Save to Document Cloud" menu item, the document will be saved to Document Cloud.

    The "Save to Document Cloud" menu item will no longer be available. If you make any changes (e.g. adding comments, filling out form fields, etc.), you can close the document to trigger save.

    Please make sure that you are signed in, tap "Files" in the bottom bar, then tap Locations > "Document Cloud" to open the same document again.

    If you see an error message, it would be great if you can attach a screenshot in your next post.

    Thank you.

  11. 1 vote
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    1 comment  ·  Acrobat Reader for iOS » Comment  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience caused.

    Where is your PDF document stored? Is it a local file stored on your iPad or Phone or stored in cloud (e.g. Adobe Document Cloud, Google Drive, iCloud Drive, etc.)?

    Does the problem happen to the particular PDF document only or all of the PDF documents that you have?

    Do you an error message?

    If your PDF documents are stored in Adobe Document Cloud, would you please try the following steps to see if it fixes the problem?

    1. Tap “Home” in the bottom tab bar to go to the Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar.
    3. Tap “Sign Out” in the Settings screen.
    4. Tap “Sign In” to sign in again.

    Thank you for your help.

  12. 3 votes
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    Gathering Feedback  ·  2 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Acrobat Reader for iPhone and iPad does not support OCR.

    Instead, you can use the Adobe Scan app that is separately available from the App Store.

    https://itunes.apple.com/us/app/adobe-scan-mobile-pdf-scanner/id1199564834?mt=8

    https://www.adobe.com/devnet-docs/adobescan/ios/en/scan.html

    Hope this helps.

  13. 8 votes
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    Need Info  ·  9 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We apologize for the inconvenience.

    Would you be willing to share your PDF documents that exhibit the problem with us (Adobe)?

    It would be great if you can attach your PDF document(s) in your next reply to this forum thread.

    Thank you for your help.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released Acrobat 19.02.01 to the App Store.

    Would you please update to 19.02.01 to see if your problem still persists?

    Sorry for the inconvenience.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience.

    We are currently working on a fix.

    We will let you know once a new update containing the fix is available from the App Store.

    Thank you for your patience.

  14. 7 votes
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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    Would you please try the following steps to see if the problem is fixed?

    1. Update to the latest version (19.05.00) of Acrobat Reader.
    2. Tap Home in the bottom tab bar.
    3. Tap the Profile icon (the icon in the middle) in the top bar to go to the 4. Settings screen.
    5. Tap "Sign Out".
    6. Tap "Sign In" to sign in again.

    You may need to delete old conflict files to clean up. However, Acrobat Reader should no longer create new conflict files.

    Please let us know if the problem still persists.

    Thank you for your patience.

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for reporting the problem.

    We really appreciate the detailed description of the problem.

    We are actively investigating the cause of the problem and will let you know when we have a fix.

  15. 2 votes
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi James,

    If you use "Open in" from GoodReader (or any other iOS app), the PDF document will be opened in Acrobat Reader without making a local copy.

    For example, please try the following steps.

    1. In the source app, open a PDF document.
    2. Select "Open in" to open the PDF document in Acrobat Reader.
    3. Make changes to the PDF document (e.g. adding Highlight annotations) to the PDF document in Acrobat Reader.
    4. Close the PDF document. Acrobat Reader saves pending changes to the PDF document.
    5. Go back to the source app (in your case, GoodReader).
    6. Open the PDF document in the source app.

    You should see the changes that you've made in Acrobat Reader.

    "I cannot change any file attributes (rename, duplicate, delete) within Acrobat on ios."

    It sounds like you are looking at the PDF document in Acrobat Reader's Home > Recent file browser, which shows recently opened documents. But if you tap "Files" in the bottom bar and go to Locations > On This iPad/iPhone, you can see that there is no permanent copy of the PDF document created within Acrobat Reader.

    To perform any file operations (e.g. rename, duplicate, delete), please go back to the source app (in your case, GoodReader) that the original PDF document belongs.

    Because Acrobat Reader doesn't "own" PDF documents that are stored in other apps, it cannot rename, duplicate, or delete those PDF documents.

    Please let us know if you have additional questions.

    Thank you.

  16. 4 votes
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    Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for reporting the problem.

    Would you please check the version of Acrobat Reader?

    1. Launch the App Store app on your iPhone/iPad.
    2. Find Adobe Acrobat Reader in the App Store.

    Do you see "Open" or "Update"?

    "Open" - You have the latest version of Acrobat Reader.
    "Update" - You have an older version of Acrobat Reader. Please update to the latest.

    Does the problem happen to all of the PDF documents that you are trying to open? Where are the documents stored? Are they stored locally on your iPad/iPhone or cloud storage (Document Cloud, Dropbox, Google Drive, etc.)?

    Does Acrobat crash? Does it show an error message?

    Thank you for your help.

  17. 2 votes
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    3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    What's shown in your screenshot is an older version of Acrobat Reader.

    Would you please check the version of your Acrobat?

    1. Go to iOS Settings app.
    2. Select Adobe Acrobat.
    3. Check Version.

    The last compatible version of Acrobat for your iPad/iPhone running iOS 9.3.5 is *18.07.30*.

    You can go to the App Store app on your iPad/iPhone and find Acrobat. If it shows "UPDATE", please update your Acrobat to 18.07.30.

    Please let us know if Acrobat 18.07.30 works for you.

    Thank you.

  18. 1 vote
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    "Can not export file with PDF to email" - Are you trying to share a PDF document via email?

    1. Open the PDF document that you want to share.
    2. Tap the Share icon in the top bar.
    3. Tap "Share a Copy" at the bottom.
    4. Select a mail app of your choice: Apple Mail, Gmail, etc.

    Sign-in is not required to share a copy of the PDF document.

    Hope this helps. Please let us know if you meant something else.

  19. 5 votes
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    Need Info  ·  4 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi Zelda,

    Thank you for taking the time to write the feedback.

    What do you find the most difficult to do in Acrobat Reader on your iPhone/iPad? Opening PDF documents from other iOS apps, sending PDF documents to others, adding comments (Highlight, Sticky Notes, Freehand Drawing, etc.), filling out forms, or something else?

    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for the feedback.

    Would you mind providing a specific example of the feature or area that needs to be improved?

    Thank you for your help.

  20. 2 votes
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    1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Acrobat 18.12.00 (released on December 14, 2018) brought back the "Share Flattened Copy" option.

    https://acrobat.uservoice.com/knowledgebase/articles/1891918

    However, I do agree that this option is hard for the users to discover. Besides, it does not provide the option ("Share Original Document" vs. "Share Flattened Copy") for _each_ "Share a Copy" operation. It's not a great user experience.

    We are looking into improving the Share user interface and usability in future releases.

    Thank you for the feedback.

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