AdminMobileDeveloperCK (Admin, Adobe)

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  1. 1 vote
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      Under review  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
      AdminMobileDeveloperCK (Admin, Adobe) commented  · 

      Hi,

      Thank you for reporting the problem.

      We really appreciate the detailed description of the problem.

      We are actively investigating the cause of the problem and will let you know when we have a fix.

    • 2 votes
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        AdminMobileDeveloperCK (Admin, Adobe) commented  · 

        Hi,

        Would you please try the following steps to restore purchase(s)?

        1. Tap Home in the bottom tab bar.
        2. Tap the profile icon (the second icon from the right) in the top bar.
        3. Tap “Plans & Products”.
        4. Tap "Restore Purchases".

        Please see the attached screenshot and let us know if it works for you.

        Thank you.

      • 2 votes
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          Need Info  ·  4 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMobileDeveloperCK (Admin, Adobe) commented  · 

          Hi Zelda,

          Thank you for taking the time to write the feedback.

          What do you find the most difficult to do in Acrobat Reader on your iPhone/iPad? Opening PDF documents from other iOS apps, sending PDF documents to others, adding comments (Highlight, Sticky Notes, Freehand Drawing, etc.), filling out forms, or something else?

          AdminMobileDeveloperCK (Admin, Adobe) commented  · 

          Hi,

          Thank you for the feedback.

          Would you mind providing a specific example of the feature or area that needs to be improved?

          Thank you for your help.

        • 1 vote
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            1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
            AdminMobileDeveloperCK (Admin, Adobe) commented  · 

            Hi,

            Acrobat 18.12.00 (released on December 14, 2018) brought back the "Share Flattened Copy" option.

            https://acrobat.uservoice.com/knowledgebase/articles/1891918

            However, I do agree that this option is hard for the users to discover. Besides, it does not provide the option ("Share Original Document" vs. "Share Flattened Copy") for _each_ "Share a Copy" operation. It's not a great user experience.

            We are looking into improving the Share user interface and usability in future releases.

            Thank you for the feedback.

          • 2 votes
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              5 comments  ·  Acrobat Reader for iOS » Comment  ·  Flag idea as inappropriate…  ·  Admin →
              AdminMobileDeveloperCK (Admin, Adobe) commented  · 

              Hi,

              I changed the title of your suggestion so that other users can vote for it.

              Please note that the toolbar has limited space for additional buttons in the Portrait mode on *iPhone*. But it may be feasible for the user interface on iPad.

              Thank you for the feedback.

              AdminMobileDeveloperCK (Admin, Adobe) commented  · 

              Hi,

              Do these context menu 'shortcuts' help?

              To add Highlight/Strikethrough/Underline

              1. Press and hold over text.
              2. Select Highlight/Strikethrough/Underline from the context menu that pops up.

              See ContextMenu1.png (attached to this post).

              To add Freehand Drawing/Text/Note

              1. Press and hold over some non-text area on a page.
              2. Select Note/Text/Freehand from the context menu that pops up.

              See ContextMenu2.png (attached to this post).

              Please let us know if this approach is more feasible for you.

              Thank you.

            • 1 vote
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                AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                Thank you for the feedback!

                I changed the title from “Bookmarks” to “Quick access to Bookmarks” so that other users can easily identify and vote for it.

              • 2 votes
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                  Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                  Hi,

                  Would you please describe what you see on the screen?

                  "I have export to word but it won’t." - Do you see an error message?

                  Please note that "Export PDF" is a paid subscription service. It may take some time for the premium feature to be enabled for your account.

                  You can contact Adobe Customer Care if you have any problems with the subscription.

                  https://helpx.adobe.com/contact.html

                  Thank you.

                • 4 votes
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                    AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                    Hi all,

                    Please take a look at the video IMG_2812.mov that is attached to this post.

                    Admittedly, it's not intuitive. But it will let you tap '...' behind the plus icon.

                    We'd appreciate any feedback on this.

                    Thank you.

                  • 1 vote
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                      2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                      Hi,

                      We just released Acrobat 19.02.01 to the App Store.

                      Would you please update to 19.02.01 to see if your problem still persists?

                      Sorry for the inconvenience.

                      AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                      Hi,

                      Sorry for the inconvenience.

                      We are currently working on a fix.

                      We will let you know once a new update containing the fix is available from the App Store.

                      Thank you for your patience.

                    • 3 votes
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                        Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                        Hi,

                        By "edit", do you mean adding comments, filling out form fields, or using the "Edit PDF" (paid subscription feature)?

                        Would you please describe the steps that you took to try editing the PDF attachment? What do you see on the screen when "editing" is not working? Do you see an error message?

                        Can you make sure that the PDF attachment is opened in Acrobat (not Apple's preview)?

                        If you can provide more details, we should be able to help you solve the problem.

                        Thank you.

                      • 2 votes
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                          Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                          Hello,

                          Would you please provide more details about your problem?

                          What are you trying to do? Are you trying to add comments (highlight, underline, freehand drawing, etc.) or fill out form fields?

                          Or are you trying to modify _text_ in PDF using the "Edit PDF" feature that is enabled only if you have the Acrobat Pro DC paid subscription on iPad (not iPhone)?

                          Please let us know so that we can help you.

                          Thank you.

                        • 1 vote
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                            AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                            Hi,

                            Currently, Acrobat provides integrated cloud storage support for Dropbox only. It's not possible to add any other cloud storage to the Files > Locations list on the fly.

                            We will leave your suggestion open so that other users can vote for it.

                            Thank you.

                          • 2 votes
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                              Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                              Hi,

                              Would you please tell us which mail app that you are trying to open an PDF attachment from?

                              Thank you.

                            • 9 votes
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                                Hi Geoff,

                                You cannot move files in Home > Recent. Please switch to Files > Locations to move files.

                                1. Tap “Files” at the bottom tab bar.
                                2. Select a location (e.g. “On This iPad/iPhone”, “Document Cloud”).
                                3. Tap “…”.
                                4. Tap “Move” from the menu that pops up.
                                5. Select a destination folder.
                                6. Tap Move.

                                Hope this helps.

                                AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                Saving a document from one location to another location (e.g. saving a document on Document Cloud to iPhone/iPad) is not supported.

                                Sorry for any inconvenience caused.

                              • 2 votes
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                                  AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                  Hi,

                                  If you are using Adobe Document Cloud (not other cloud storage), we suspect that your problem may be caused by the exceeded Document Cloud storage quota.

                                  Document Cloud includes 2GB of free storage or 100GB of storage with Acrobat DC subscription.

                                  https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

                                  Is it possible that you hit the storage limit?

                                  To check your current storage usage

                                  1. Go to https://assets.adobe.com in a web browser.
                                  2. Sign in with your Adobe ID that you use for Acrobat Reader.
                                  3. Look at the bottom-left corner for the storage usage.

                                  See the attached screenshot: Cloud Storage.png

                                  If it is nearly full, would you please try deleting old/unneeded large files from Acrobat Reader on iPhone/iPad? Does saving a document to Document Cloud finish successfully after that?

                                  Please let us know what you find.

                                  Thank you for your help.

                                  AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                  Hi,

                                  Would you please provide more details about the problem?

                                  "the cloud" - Do you mean Adobe Document Cloud or something else (e.g. Dropbox, Google Drive, Microsoft OneDrive)?

                                  Do you see an error message when you try to save or rename a file? What is the message?

                                  Does the problem happen with all cloud files or a few files?

                                  Thank you for your help.

                                • 10 votes
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                                    AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                    Hi all,

                                    Thank you for those who provided the screenshots of the error message.

                                    One of the possible causes of the error is that your Document Cloud storage is full.

                                    Document Cloud includes 2GB of free storage or 100GB of storage with Acrobat DC subscription.

                                    https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

                                    Is it possible that you hit the storage limit?

                                    To check your current storage usage

                                    1. Go to https://assets.adobe.com in a web browser.
                                    2. Sign in with your Adobe ID that you use for Acrobat Reader.
                                    3. Look at the bottom-left corner for the storage usage.

                                    See the attached screenshot: Cloud Storage.png

                                    If it is nearly full, would you please try deleting old/unneeded large files from Acrobat Reader on iPhone/iPad? Does saving a document to Document Cloud finish successfully after that?

                                    Please let us know what you find.

                                    Thank you for your help.

                                    AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                    Hi,

                                    Sorry for the problem that you've encountered.

                                    We are having a hard time reproducing the problem.

                                    Would you please try signing out from Document Cloud and signing in again?

                                    Please let us know if it helps (or not).

                                    Thank you.

                                    AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                    Hi Anthony,

                                    Once you tap the "Save to Document Cloud" menu item, the document will be saved to Document Cloud.

                                    The "Save to Document Cloud" menu item will no longer be available. If you make any changes (e.g. adding comments, filling out form fields, etc.), you can close the document to trigger save.

                                    Please make sure that you are signed in, tap "Files" in the bottom bar, then tap Locations > "Document Cloud" to open the same document again.

                                    If you see an error message, it would be great if you can attach a screenshot in your next post.

                                    Thank you.

                                  • 3 votes
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                                      AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                      Hi,

                                      Would you please provide more details about the problem?

                                      Do you see the alert with the message "Download an older version of this app"? (See the attached screenshot: LastCompatibleVersion.png)

                                      The system requirement for Acrobat Reader 18.09.13 (released on October 1, 2018) or newer is iOS 11.2 or newer.

                                      What is the iOS version on your iPad/iPhone? What is your device model (e.g. iPad Air 2nd generation, iPhone X)?

                                      If you can attach a screenshot to your next reply, it would be helpful for us to troubleshoot.

                                      Thank you.

                                    • 5 votes
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                                        Gathering Feedback  ·  3 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                        Hi,

                                        I renamed the title of your request from
                                        "Please add a reading mode to app. Not to dim while reading."
                                        to
                                        "Please add 'Brightness Lock' to app. Not to dim while reading."

                                        Acrobat Reader for iOS has the menu item called "Reading Mode" in View Settings. Please see the attached screenshot.

                                        However, Reading Mode is not the same thing as "Brightness Lock".

                                        Acrobat Reader for iOS does not support Brightness Lock to prevent the screen from dimming.

                                        We will leave your request open to see if other users vote for it.

                                        Sorry for the confusion.

                                        AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                        Renamed "Reading Mode" to "Brightness Lock".

                                      • 4 votes
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                                          AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                          "Pdf pages can not download and open even"

                                          Would you please provide more details about the problem?

                                          A screenshot would be very helpful for us to understand what you see on your iPad/iPhone.

                                          Thank you.

                                          AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                          Hi,

                                          Is the PDF document opened in some other app, such as Safari (web browser) or Mail?

                                          Please take a look at the FAQ document to see if it helps.

                                          https://forums.adobe.com/docs/DOC-5901

                                          If you see an error message when you try to download or open the PDF document, please attach a screenshot in your next reply.

                                          Thank you.

                                        • 13 votes
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                                            Need Info  ·  2 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminMobileDeveloperCK (Admin, Adobe) commented  · 

                                            Hi,

                                            Would you please explain what you mean by "edit"?

                                            Do you mean adding comments (Highlight, Freehand Drawing, Sticky Notes), filling out forms or something else?

                                            Editing text in a PDF document, for example, is available via a paid subscription.

                                            Thank you for your feedback.

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