Alan Gilbertson

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  1. 37 votes
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    Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    Alan Gilbertson supported this idea  · 
  2. 66 votes
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    Under review  ·  7 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
    Alan Gilbertson supported this idea  · 
  3. 71 votes
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    10 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    Under review  ·  Bilal Ansari responded

    Thank you for the feedback. I have forwarded your request to the engineering team. They will reach out to you if any more information is needed.

    Alan Gilbertson supported this idea  · 
  4. 96 votes
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    Under review  ·  18 comments  ·  Acrobat for Windows and Mac » PDF Forms  ·  Flag idea as inappropriate…  ·  Admin →
    Alan Gilbertson supported this idea  · 
  5. 84 votes
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    9 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    Under review  ·  Bilal Ansari responded

    Thank you for the feedback. I have forwarded your request to the engineering team. They will reach out to you if any more information is needed.

    Alan Gilbertson supported this idea  · 
  6. 88 votes
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    Alan Gilbertson supported this idea  · 
  7. 104 votes
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    Alan Gilbertson supported this idea  · 
  8. 127 votes
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    Alan Gilbertson supported this idea  · 
  9. 197 votes
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    Alan Gilbertson supported this idea  · 
  10. 506 votes
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    Alan Gilbertson supported this idea  · 
  11. 56 votes
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    Alan Gilbertson commented  · 

    If the Acrobat DC UI has any redeeming qualities, I have yet to find them. It appears to have been designed to kill productivity and increase frustration. Even after all this time, it still takes me about twice as long to complete almost any task in DC as compared with the same task in Acrobat Pro IX, which was already something of a backward step from Acrobat 8, or even X and XI, as awful as they were.

    Not one of the many professionals I talk to and correspond with has had anything positive to say about the DC UI. The entire Acrobat team, especially the PM, *must* internalize basic UX design principles such as "form follows function." Steve Krug's "Don't Make Me Think" should be required monthly reading for a year until everyone involved understands why and how to conduct proper usability testing.

    If experienced professional users have a hard time with the UI, what chance have the less tech-savvy workers that we end up having to support? Other Adobe teams are 100x more customer-focused. Acrobat has long stood out as deaf to customer complaints. It's past time for that to change.

    Alan Gilbertson supported this idea  · 
  12. 65 votes
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    Under review  ·  35 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Alan Gilbertson supported this idea  · 
  13. 2 votes
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Alan Gilbertson commented  · 

    This a serious issue on Windows 10 since at least the launch of CC 2019. It takes 2 to 5 minutes (!) for a web link to actually open in a browser, during which time Acrobat DC is unresponsive --Windows reports "(Not responding)" in the application frame. When user permission is required, there is a lag of 1 to 3 minutes before the dialog appears, followed by another delay of 2 to 4 minutes before the web page opens in the browser.

    Needless to say, external hyperlinks in Acrobat DC are essentially unusable at this point. The only workaround is to right click and use the context menu to copy the hyperlink to paste into a browser window.

    This was not an issue in CC 2017 and earlier.

    Alan Gilbertson supported this idea  · 
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