Settings and activity
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50 votes
John Kelman
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661 votes
An error occurred while saving the comment John Kelman
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An error occurred while saving the comment John Kelman
commented
I second Bevi Chagnon's comment - this layout is exactly how I've worked with Acrobat for a number of years, so to make this unavailable is a significant loss of functionality.
An error occurred while saving the comment John Kelman
commented
Unbelievable. Just unbelievable, that in 2023, after some 70 years of the IT industry building experience in designing user interfaces, Adobe can implement a change like this, without any warning to users of their most widespread application.
No foreshadowing email: "We're about to make some changes to Acrobat...".
No consultation on first load: "Would you like to try the new interface?".
Just dump the user into an interface so unfamiliar that my first reaction was "bugger, Acrobat has crapped itself again and lost all my customisations" (which was fairly accurate, as it turned out).
Not even a pop-up: "We've updated the interface, here's how to go back to the old one if you don't know where the **** anything is...".
Well done Adobe for a momentous face plant of an update.
I've tried searching the web for the "Senior Product Manager, Acrobat" or similar, to find an/the individual within Adobe who has both the responsibility to listen to customers, and the authority to prevent these ridiculous changes being implemented permanently. So far without success.
If anyone can identify the appropriate person within Adobe, I think a concerted campaign of (firm, but polite and respectful, please) emails could be another effective way of drawing Adobe's attention to the commercial catastrophe that awaits them if this proposed "new" interface is implemented permanently.
If anyone knows the correct person within Adobe to receive such emails, could they publish that person's email address on this forum?
And I stress again, PLEASE do not insult or abuse this person - that will sink any chances we might have of being heard. I know emotions are running high, but clear, short, precise emails expressing the problems we've found with the new release are what is needed. Stress the number of license-paying users we represent and the volume of commercial work being done with Acrobat that would move away from Adobe if something doesn't change.