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  1. 90 votes

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    Hi,

    Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -

    • Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
    • Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.

    Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.

    Thanks and Regards,

    Shilpa Setia

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    Susan McLeran commented  · 

    Changing the Chrome setting from "Download PDFs" to "Open PDFs in Chrome" fixed the printing problem for me.

    Susan McLeran supported this idea  · 
  2. 83 votes

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    Hi,

    Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -

    • Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
    • Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.

    Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.

    Thanks and Regards,

    Shilpa Setia

    Lead QA, Adobe

    Susan McLeran supported this idea  · 
  3. 95 votes

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    Susan McLeran supported this idea  · 
  4. 198 votes

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    Hi Camille,


    Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue.   Requesting you to please share the PDF url that you were trying to print. Would be extremely helpful if you can also share the error message that you are seeing when you are trying to print the document.   Looking forward to hearing from you, so that we can make your experience with the Acrobat extension seamless.   


    Thanks and Regards,  

    Shilpa Setia 

    Lead QA, Adobe

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    Susan McLeran commented  · 

    I am also having the same problem as Camille and Mayuko. Is anyone looking into this issue??

    Susan McLeran supported this idea  ·