Settings and activity
1 result found
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3 votes
An error occurred while saving the comment An error occurred while saving the comment Jason commented
Thank you!
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:b22facdd-d966-4acf-9b2c-8a0ca6493985
Dump available at the link above.
Not sure how to send a private forum message, Gaurav, I’m sorry.
An error occurred while saving the comment Jason commented
1- The crash occurred while in the process of OCR.
2- Generating dumps; please standby.An error occurred while saving the comment Jason commented
Crash report attached. Pasted from Windows Error Reporting into a text file.
An error occurred while saving the comment Jason commented
Crash report text will follow in the next comment
An error occurred while saving the comment Jason commented
Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 32-bit
Outlook Version: Outlook 2016 32-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3781328 KB
BIOS Version: DELL - 1072009
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)Display Detail:
Screen Width: 1366
Screen Height: 768
Number of Monitors: 1
Number of Mouse Buttons: 5
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics 620
Version: 26.20.100.6888
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 20.9.20067.384717
Creation Date: 2020/05/29
Creation Time: 6:33:32 PM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics 620
Resolution: 1366 x 768 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.18363
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 142 Stepping 9 GenuineIntel ~2712 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: HPE-160
Temporary Directory: C:\Users\LORENB~1\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: Loren Bradley
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWSAn error occurred while saving the comment Jason commented
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Accessibility.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 20.9.20067.384717
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Catalog.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:34 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\DigSig.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\HTML2PDF.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 20.9.20067.384717
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Multimedia.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PPKLite.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\ReadOutLoud.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Search.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Spelling.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\TouchUp.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:36 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 20.9.20063.381938
Creation Date: 2020/05/29
Creation Time: 6:33:44 PMJason shared this idea ·
Do you need more information from me?