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  1. Acrobat DC crashes when clicking Edit PDF

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    9 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Jason commented  · 

    Do you need more information from me?

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    Jason commented  · 

    Thank you!

    https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:b22facdd-d966-4acf-9b2c-8a0ca6493985

    Dump available at the link above.

    Not sure how to send a private forum message, Gaurav, I’m sorry.

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    Jason commented  · 

    1- The crash occurred while in the process of OCR.
    2- Generating dumps; please standby.

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    Jason commented  · 

    Crash report attached. Pasted from Windows Error Reporting into a text file.

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    Jason commented  · 

    Crash report text will follow in the next comment

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    Jason commented  · 

    Account Detail:
    User Rights: Admin
    User Account Control: Limited
    Process Integrity: Medium
    Profile Type: None
    Acrobat Detail:
    Sandboxing: Off
    Protected View: Off
    Captive Reader: No
    Multi-Reader on Desktop Support: Off
    Applications Installed:
    Office Version: Office 2016 32-bit
    Outlook Version: Outlook 2016 32-bit
    Available Physical Memory: 4194303 KB
    Available Virtual Memory: 3781328 KB
    BIOS Version: DELL - 1072009
    Default Browser:
    Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Display Detail:
    Screen Width: 1366
    Screen Height: 768
    Number of Monitors: 1
    Number of Mouse Buttons: 5
    Has Mouse Wheel: Yes
    Has Pen Windows: No
    Double Byte Character Set: No
    Has Input Method Editor: Yes
    Inside Screen Reader: No
    Graphics Card: Intel(R) HD Graphics 620
    Version: 26.20.100.6888
    Check: Not Supported
    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 20.9.20067.384717
    Creation Date: 2020/05/29
    Creation Time: 6:33:32 PM
    Locale: English (United States)
    Monitor:
    Name: Intel(R) HD Graphics 620
    Resolution: 1366 x 768 x 60
    Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows 10
    OS Version: 10.0.18363
    Page File Space: 4194303 KB
    Processor: Intel64 Family 6 Model 142 Stepping 9 GenuineIntel ~2712 Mhz
    Session Detail:
    Boot Type: Normal
    Is Shutting Down: No
    Network: Available
    Inside Citrix: No
    Inside VMWare: No
    Remote Session: No
    Remote Control: No
    Using JAWS: No
    Using ZoomText: No
    Using Windows-Eyes: No
    Using NVDA: No
    System Name: HPE-160
    Temporary Directory: C:\Users\LORENB~1\AppData\Local\Temp\
    Time Zone: Central Standard Time
    Total Physical Memory: 4194303 KB
    Total Virtual Memory: 4194176 KB
    User Name: Loren Bradley
    Windows Detail:
    Tablet PC: No
    Starter Edition: No
    Media Center Edition: No
    Slow Machine: No
    Windows Directory: C:\WINDOWS

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    Jason commented  · 

    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Accessibility.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
    Version: 20.9.20067.384717
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Catalog.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:34 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\DigSig.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\HTML2PDF.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
    Version: 20.9.20067.384717
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Multimedia.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PPKLite.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\ReadOutLoud.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Search.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Spelling.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\TouchUp.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:36 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM

    Jason shared this idea  ·