Skip to content

Settings and activity

1 result found

  1. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Jason commented  · 

    Do you need more information from me?

    An error occurred while saving the comment
    Jason commented  · 

    Thank you!

    https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:b22facdd-d966-4acf-9b2c-8a0ca6493985

    Dump available at the link above.

    Not sure how to send a private forum message, Gaurav, I’m sorry.

    An error occurred while saving the comment
    Jason commented  · 

    1- The crash occurred while in the process of OCR.
    2- Generating dumps; please standby.

    An error occurred while saving the comment
    Jason commented  · 

    Crash report attached. Pasted from Windows Error Reporting into a text file.

    An error occurred while saving the comment
    Jason commented  · 

    Crash report text will follow in the next comment

    An error occurred while saving the comment
    Jason commented  · 

    Account Detail:
    User Rights: Admin
    User Account Control: Limited
    Process Integrity: Medium
    Profile Type: None
    Acrobat Detail:
    Sandboxing: Off
    Protected View: Off
    Captive Reader: No
    Multi-Reader on Desktop Support: Off
    Applications Installed:
    Office Version: Office 2016 32-bit
    Outlook Version: Outlook 2016 32-bit
    Available Physical Memory: 4194303 KB
    Available Virtual Memory: 3781328 KB
    BIOS Version: DELL - 1072009
    Default Browser:
    Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Display Detail:
    Screen Width: 1366
    Screen Height: 768
    Number of Monitors: 1
    Number of Mouse Buttons: 5
    Has Mouse Wheel: Yes
    Has Pen Windows: No
    Double Byte Character Set: No
    Has Input Method Editor: Yes
    Inside Screen Reader: No
    Graphics Card: Intel(R) HD Graphics 620
    Version: 26.20.100.6888
    Check: Not Supported
    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 20.9.20067.384717
    Creation Date: 2020/05/29
    Creation Time: 6:33:32 PM
    Locale: English (United States)
    Monitor:
    Name: Intel(R) HD Graphics 620
    Resolution: 1366 x 768 x 60
    Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows 10
    OS Version: 10.0.18363
    Page File Space: 4194303 KB
    Processor: Intel64 Family 6 Model 142 Stepping 9 GenuineIntel ~2712 Mhz
    Session Detail:
    Boot Type: Normal
    Is Shutting Down: No
    Network: Available
    Inside Citrix: No
    Inside VMWare: No
    Remote Session: No
    Remote Control: No
    Using JAWS: No
    Using ZoomText: No
    Using Windows-Eyes: No
    Using NVDA: No
    System Name: HPE-160
    Temporary Directory: C:\Users\LORENB~1\AppData\Local\Temp\
    Time Zone: Central Standard Time
    Total Physical Memory: 4194303 KB
    Total Virtual Memory: 4194176 KB
    User Name: Loren Bradley
    Windows Detail:
    Tablet PC: No
    Starter Edition: No
    Media Center Edition: No
    Slow Machine: No
    Windows Directory: C:\WINDOWS

    An error occurred while saving the comment
    Jason commented  · 

    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Accessibility.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
    Version: 20.9.20067.384717
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Catalog.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:34 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\DigSig.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\HTML2PDF.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
    Version: 20.9.20067.384717
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Multimedia.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PPKLite.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\ReadOutLoud.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Search.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Spelling.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\TouchUp.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:36 PM
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
    Version: 20.9.20063.381938
    Creation Date: 2020/05/29
    Creation Time: 6:33:44 PM

    Jason shared this idea  ·