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  1. Adobe Acrobat Pro DC continuously crashing requiring RegEdit to clear log to work

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    8 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Jason M commented  · 

    Issue resolved

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    Jason M commented  · 

    After my IT department did troubleshooting we were able to get it fixed. Tried removing virus protection software which indicating firewall blocking, did not impact program. Tried uninstall reinstall showed the program update and went back to crashing. Found an application CommonLook validator program was crashing the Adobe Acrobat DC.

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    Jason M commented  · 

    attached

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    Jason M commented  · 

    attached
    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting]
    "EnableZip"=dword:00000001
    "ErrorPort"="\\WindowsErrorReportingServicePort"
    "ServiceTimeout"=dword:0000ea60
    "OobeCompleted"=dword:00000001

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Assert Filtering Policy]
    "ReportAndContinue"=dword:00000001

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\BrokerUp]
    "WWAJSE"=dword:00000001

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Consent]
    "DefaultConsent"=dword:00000004

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Hangs]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\BoxUI.exe]
    "DumpCount"=dword:00000001
    "DumpFolder"=hex(2):25,00,4c,00,4f,00,43,00,41,00,4c,00,41,00,50,00,50,00,44,\
    00,41,00,54,00,41,00,25,00,5c,00,42,00,6f,00,78,00,5c,00,42,00,6f,00,78,00,\
    5c,00,4c,00,6f,00,67,00,73,00,00,00
    "DumpType"=dword:00000001

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\RuntimeExceptionHelperModules]
    "C:\\Windows\\System32\\wbiosrvc.dll"=dword:00000000
    "C:\\Windows\\System32\\msiwer.dll"=dword:00000000
    "C:\\Windows\\System32\\iertutil.dll"=dword:00000000
    "C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\mscordacwks.dll"=dword:00000000
    "C:\\Program Files\\Microsoft Office\\root\\VFS\\ProgramFilesCommonX64\\Microsoft Shared\\OFFICE16\\msowerrelief.dll"=dword:00000000
    "C:\\Program Files\\Common Files\\Microsoft Shared\\OFFICE16\\AIRWER.DLL"=dword:00000000
    "C:\\Program Files\\dotnet\\shared\\Microsoft.NETCore.App\\3.1.7\\mscordaccore.dll"=dword:00000000

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason\17276]
    "Terminator"="HAM"
    "Reason"=dword:00000004
    "CreationTime"=hex(b):52,8f,dc,c8,63,bf,d6,01

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason\18928]
    "Terminator"="HAM"
    "Reason"=dword:00000000
    "CreationTime"=hex(b):32,08,9a,c9,63,bf,d6,01

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason\19684]
    "Terminator"="HAM"
    "Reason"=dword:00000004
    "CreationTime"=hex(b):62,1a,02,66,63,bf,d6,01

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    Jason M commented  · 

    reports tried attaching but wont post

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    Jason M commented  · 

    I dont see adobe acrobat DC in the error report I went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
    Right-click the Windows Error Reporting key.
    Select Export and save the .reg file on the desktop.

    Ever since the technician yesterday deleted the adobe acrobat key from HKEY_CURRENT_USER Software Adobe actobat DC it delete the error. But now every single time I close the Adobe Acrobat DC application and try to reopen it again it shows breifly on the screen for one second and crashes disappears and doesnt load requiring to clear the key again. This is a pretty fatal bug as it is happening continuously even on a valid license and troublshooting my computer via remote desktop it didnt do a darn thing yesterday.

    Jason M shared this idea  ·