Settings and activity
11 results found
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2 votes
AdminShivya Gupta
(Admin, Adobe)
shared this idea
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18 votes
An error occurred while saving the comment An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Atte,
Apologies for the inconvenience caused to you.
You can go to the Extension options page and toggle the setting "Open PDFs in Acrobat" to disable opening PDFs in Acrobat in your browser.
However, would really like to understand a few things as feedback from your side -
1. Do you use Adobe Reader or Adobe Acrobat on desktop?
2. Did you install the Chrome extension yourself from the Chrome web store?
3. Can you share your feedback with respect to issues you are facing in viewing your PDF in Acrobat and how we can improve your experience?Thanks,
Shivya Gupta
Product Manager, Adobe -
7 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi George,
Apologies for the inconvenience caused to you.
Would require a few more details to investigate this further.
Can you share screenshots of the pop-ups that you are mentioning here?
Thanks,
Shivya Gupta
Product Manager, Adobe -
5 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Carter,
Apologies for the inconvenience and trouble caused to you.
Can you please share the exact workflow / journey where you are facing the issue?
1. Can you share a screenshot of the issue that you are facing?
2. What are the exact steps that you are taking - when the Acrobat page is cropping up
3. How did you install the Acrobat extension for Chrome?Requesting your help in addressing the above points - for us to investigate further in the issue.
Thanks,
Shivya Gupta
Product Manager, Adobe -
7 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Faustine,
Apologies for the inconvenience caused to you.
You can go to the Extension options page and toggle the setting "Open PDFs in Acrobat" to disable opening PDFs in Acrobat in your browser.
However, would really like to understand a few things as feedback from your side -
1. Do you use Adobe Reader or Adobe Acrobat on desktop?
2. Did you install the Chrome extension yourself from the Chrome web store?
3. Can you share your feedback with respect to issues you are facing in viewing your PDF in Acrobat and how we can improve your experience?Thanks,
Shivya Gupta
Product Manager, Adobe -
6 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Robert,
Thank you for trying out Acrobat in Chrome and sharing your feedback. We are already working on upgrading the experience for form filling in the browser itself - where there wouldn't be a requirement to open PDF in Desktop app. Stay tuned for the update.
Regards,
Shivya Gupta
Product Manager, Acrobat -
7 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Renee,
Apologies for the trouble caused to you.
Would require a few more details to help you out with this issue.Can you please share screenshots of the exact workflow where the PDF is opening in a new tab when clicking on Print icon?
Attaching the workflow that is currently live when a PDF is opened in the Acrobat Viewer in Chrome browser. If you are experiencing anything different, please share the workflow for us to help you.
Thanks,
Shivya Gupta
Product Manager, Adobe -
5 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Mary,
Really sorry for the trouble that you are facing.
Would require few more details to investigate the issue.Can you please share the PDF url that you are trying to open along with a screenshot of the Document Zero percent loader?
Thanks,
Shivya Gupta
Product Manager, Adobe -
11 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Christian,
Sorry for the trouble. We need some more details to look into this issue.
If possible, could you please
1. Share a screenshot of the greyed out Print icon and
2. The PDF url for which you are facing this issueWe will surely investigate and help you with the same.
Thanks,
Shivya Gupta,
Product Manager - Adobe -
2 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hello Stephen,
Apologies for the inconvenience caused to you.
There is an option to "Rotate Pages" in the right side navigation tool bar.
We would also be launching the capability to rotate the entire PDF view rom the floating toolbar by Jan 2022 end.Let me know if you are still facing an issue. Would be happy to help.
Thanks and Regards,
Shivya Gupta
Product Manager, Adobe. -
2 votes
An error occurred while saving the comment AdminShivya Gupta
(Admin, Adobe)
commented
Hi Onur,
Sorry to hear about your experience with the Acrobat Viewer in Chrome.
Can you please share specific instance where you found the web viewer to be slow - during PDF load, trying out any of our tools?We are constantly in the endeavour to better the experience for our customers. Your valuable feedback will help us address your concern faster.
Looking forward to your response.
Regards,
Shivya Gupta
Product Manager, Acrobat
Hi Atte,
Thanks for sharing your concerns and answering my questions with patience.
Apologies for the inconvenience caused to you.
If you are on Mac, please follow the steps to change your default PDF viewership to Acrobat app instead of Chrome -
1. Right click on a PDF local file on your desktop
2. Click on 'Get info'
3. There will be an option 'Open with'
4. Default to 'Acrobat App'
5. Click on Change all
6. Save your settings
All your PDF local files will open in the Acrobat App going forward.
Please let me know if you have Windows.
Additionally, you can also change the setting for download files browsed on the web instead of opening it in chrome -
Click “Site Settings” on the right. Scroll down in Site Settings and click “Additional content settings” at the very bottom. In the expanded menu, select “PDF documents.” Toggle on the “Download PDF files instead of automatically opening them in Chrome” option.
Hope the above helps you.
Thanks,
Shivya Gupta,
Product Manager, Adobe