When installing the new version of Adobe Reader during our imaging process, it's actually AcroPro.msi transformed to function as Reader. This is causing issues when installing Creative Cloud Desktop to activate Acrobat Pro licenses. CCD can't distinguish between "new" Reader and Pro, so it tells the user that Pro is already installed. When the user goes to try and use Pro functionality, it doesn't work. Terrible user experience, and a hassle for our support staff who now have to remove Reader before reinstalling Pro.
Dan Clark
supported this idea
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When installing the new version of Adobe Reader during our imaging process, it's actually AcroPro.msi transformed to function as Reader. This is causing issues when installing Creative Cloud Desktop to activate Acrobat Pro licenses. CCD can't distinguish between "new" Reader and Pro, so it tells the user that Pro is already installed. When the user goes to try and use Pro functionality, it doesn't work. Terrible user experience, and a hassle for our support staff who now have to remove Reader before reinstalling Pro.