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    Grace Sifuentes commented  · 

    This is the solution for Adobe Acrobat Pro 2017, so you can try it on the software you're using.

    When editing a document, the Format tool to the right has a box that shows AV and an arrow underneath it. If the number in that box is not zero, change it to zero. This fixed my problem! I stumbled on the solution, but I hope it helps others.