This is the solution for Adobe Acrobat Pro 2017, so you can try it on the software you're using.
When editing a document, the Format tool to the right has a box that shows AV and an arrow underneath it. If the number in that box is not zero, change it to zero. This fixed my problem! I stumbled on the solution, but I hope it helps others.
This is the solution for Adobe Acrobat Pro 2017, so you can try it on the software you're using.
When editing a document, the Format tool to the right has a box that shows AV and an arrow underneath it. If the number in that box is not zero, change it to zero. This fixed my problem! I stumbled on the solution, but I hope it helps others.