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  1. “Show comments pane when a PDF with comments is opened” function doesn't work

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    4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    murabo commented  · 

    I have posted the file (.mp4, 5.8 MB) several times, but it won't upload...

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    murabo commented  · 

    Share a video recording how the fault occurred.

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    murabo commented  · 

    Hi Prashant-san,

    > - Is this a new issue you're facing with Acrobat Pro 2024.001.20604 and was it working for you before updating?

    I found this symptom in this version, however I don't know other version.
    Add information, I have heard the same symptom in my acquaintance's environment.

    His environment is as follows:
    - Windows 10 Pro 22H2
    - Acrobat Pro 2023.003.20284 (32bit)

    > - Is this happening with all the files or a single file with the condition which you mentioned ...

    If you meet the conditions I told you, all PDF files will fail.
    I recorded the operation that caused the problem and will send it.

    Story:
    01. Open the sample PDF.
    02. Check the preferences and make sure the “Show comments pane when a PDF with comments is opened” option is on.
    03. Verify that the current number of comments is 0.
    04. Write a comment on page 51.
    05. Save and close the PDF then open it again.
    Result: The Comments pane does not appear automatically. (Malfunction)

    06. Next, write a comment on page 10.
    07. Save and close the PDF then open it again.
    Result: This time, the Comments pane was automatically displayed. (Normal operation)

    08. Then delete the comment on page 10 (There is still a comment on page 51).
    09. Save and close the PDF then open it again.
    Result: This time, the Comments pane does not appear automatically again... (Malfunction)

    murabo shared this idea  ·