1694 results found

1. Ditch the 2023 User Interface in Acrobat

   There are so many shortcomings and problems with the new 2023 GUI interface. Here are just a few:

   1. Swapping left and right-hand panels for no reason. This does not improve anything for users. It just forces users to change everything about how they work in Acrobat every workday.

   2. Functions are indicated by random icons. In the 90s, we learned that icons in software and websites don't work across different populations. Users have a difficult time figuring out what the heck they mean. Give text labels.

   3. The left panel is permanently positioned on the screen and obscures part of the document below. Seriously Adobe, WTF.

   4. The entire menu/panel system can't be customized, moved, or docked. Another WTF.

   5. Hamburger menus (those obscure 3 horizontal lines) are used on mobile interfaces to collapse menus. They are totally unnecessary and inappropriate on desktop interfaces — where working people spend most of their time working. Give people real menus with real names. "Menu" is not accurate, either. What is the name of the other menu to the right? Menu 2? Cheeseburger Menu?

   6. The new interface is inaccessible for those with disabilities who use assistive technologies, especially screen reader users. Adobe has seriously violated its VPAT with governments and corporations worldwide who are required by law to provide accessible work environments and tools.

   7. Grey on Grey is not an accessible color scheme. Can't tell if some icons are active or disabled. Those with low vision can't discern the icons.

   8. Digital signatures, Document Cloud (where Adobe stores your files by default), subscriptions, OCR, file creation, file combining, and accessibility all have reported major problems for the past few years...but rather than fix these critical problems, money was instead spent on rearranging the deck chairs on the sinking Titanic.

   As long-time PDF consultants, my firm has found that the majority of customers are professionals who use Acrobat for their jobs. These are not "casual" users working on their smartphones. They are using desktops/laptops with full screens, not mobile devices to do their jobs. And they work with PDFs a lot.

   They have developed actions and scripts to automate processes on dozens, hundreds, and even thousands of PDF files every day. These industries include print, prepress, graphic design, accessibility & remediation, accessible forms, variable forms, variable printing, data validation, financial institutions (think of all those bank statements every month!), health care, investment and finance, and manufacturing.

   Dramatic GUI changes like 2023's completely change how these automated processes work...if they still work at all.

   The cost to these industries to correct the now-broken processes — brought on by Adobe's whimsical, untested design idea — is appalling. If I was a major corporation hit by this unnecessary expense, I'd ban Adobe products from my company and look for another PDF vendor.

   There are now many reputable competitors to Adobe Acrobat: See:
   — https://www.tomsguide.com/best-picks/best-pdf-editors
   — https://www.techradar.com/best/pdf-editors
   — https://www.pcworld.com/article/407214/best-pdf-editors.html

   Calling this Acrobat's "Modern Viewer" is a form of gaslighting Adobe customers. It's not modern at all — 30 years ago, using icons failed in software and web interfaces, and it's failing again with Acrobat 2023. Sometimes retro isn't good, especially retro user interfaces. Please don't attempt to bring back disco, old-fashioned 20 inch TVs, polyester suits, rotary phones and VHS tapes as being "Modern," too.

   Ditch this "Modern Viewer" and instead give us a working tool to get our jobs done.

   1. Revert the interface back to what it was.

   2. Fix Acrobat's bugs. There are so many!

   3. And improve the accessibility for those with disabilities (who can't get to the Comments panel, Bookmarks panel, understand what and how much is redacted, make edits or change the content, scale/enlarge the interface, nor sign a PDF).

   For those still reading this, users can revert to the old interface for now (August 2023).
   — Windows: Hamburger Menu / Disable New Acrobat
   — Mac: View Menu / Disable New Acrobat

   I have no idea who long Adobe is going to let us revert to the "real" interface.

   There are so many shortcomings and problems with the new 2023 GUI interface. Here are just a few:

   1. Swapping left and right-hand panels for no reason. This does not improve anything for users. It just forces users to change everything about how they work in Acrobat every workday.

   2. Functions are indicated by random icons. In the 90s, we learned that icons in software and websites don't work across different populations. Users have a difficult time figuring out what the heck they mean. Give text labels.

   3. The left panel is permanently positioned on the screen and obscures part of the document… more

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2. mouse wheel scrolling

   Mouse wheel scrolling no longer works on default right side task area. It had worked, but no longer does.

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   45 votes

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   Resolved  ·  23 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. New Acrobat: Wish List for a Better Interface

   What users need in the new interface...

   Fellow users, please add or vote up the features that are most critical for you.
   (Interface-related only, not new features or utilities.)

   ONE:
   A totally customizable set of toolbars — left, right, top, and bottom of the application window, and also on a side monitor.

   — User determines which toolbars are visible.

   — User can dock or float them anywhere, including on a second monitor that's outside the application window.

   — User chooses which tools are in each toolbar.

   — User chooses whether each tool/utility is represented as an icon only, icon + text label, or text label only.

   — Let the user develop a custom toolbar with the individual tools they use most often, and let them dock or float it anywhere on their computer screen. The majority of professional users use 5-10 tools regularly and not an entire tool panel.

   — Allow all panels / toolbars to be resized to fit the user's screen and needs.

   — User can save this setup as a custom workspace that can be reset, changed, and re-selected whenever the user needs to do so. (See Adobe InDesign as a model for this very helpful feature. See https://helpx.adobe.com/indesign/using/customizing-workspace.html and https://helpx.adobe.com/indesign/using/workspace-basics.html#Workspaceoverview)

   — And make it easy for users to create their own custom workspace. K I S S.

   Note: Adobe, when YOU determine which tools are in each panel, you prevent users from having ALL the tools they need for their tasks, and also make it more difficult to get to the specific tools they need.

   Example that fails in the new interface: having only the Comments panel or Page Thumbnails panel open at a time on the right side prevents people from efficiently editing PDFs. The problem isn't really that you moved left-side panels to the right and vice versa — it's that some pairs of tool panels can't be open simultaneously.

   TWO:
   Make the program fully accessible to all users...
   — Whether they have a disability or not.
   — Whether they use an assistive technology or not.
   — Whether they're on a full-screen monitor or small mobile screen.
   — Whether they have a touch screen or not.

   — Allow the user to control the color and contrast of the interface: dark mode, light mode, medium, black/white icons, and hi-contrast (for those with low vision or reading disabilities). Many of the colors you've chosen are not fully visible to those with various forms of color blindness and low-vision.

   Note: Thank you for darkening them in recent updates. That helped.

   — Allow the user to set the size of icons, labels, dialogue boxes, menu titles, and adjustment points.

   — Let users set the text size of comments in the Comments panel. People on high-resolution monitors (used by most professionals) and those with vision and reading disorders can't read the comments easily enough. Let comment text scale up and down as the user needs.

   — Hamburger menus (3 horizontal bars in the upper left) are NOT fully accessible to those with vision and mobility disabilities. Give users a choice of whether to have them in the interface or use traditional drop-down menus with text labels. Hamburger menus are best on mobile small screens; but they are cumbersome and clumsy on full-size monitors which are used by professionals in their daily jobs.

   — Redesign some of the tool icons, especially those that are confusing (see attached screen capture). Consider removing some of the icons: there are too many to sort through quickly, too many that are esoteric with undecipherable icons. Text labels can be faster to recognize and translate across all cultures.

   — Make every menu and toolbar accessible via the keyboard.

   — Bring back keyboard shortcuts for zoom in/out and paging. And let the user arrange where their icons are located on the screen.

   THREE:
   Fewer pop-ups.
   Please!

   — Once the user has viewed a pop-up, let them permanently close it.

   — And stop re-popping the pop-ups after each upgrade.

   FOUR:
   Clean up, minimize, and redesign the user preferences section.

   It's overwhelming. Confusing. Poorly designed.

   FIVE:
   The default interface should be the "classic" version, not the "new experience" — at least until you rework it sufficiently and the user makes the choice to move to the new version.

   — When installing a program update, warn the user that there's a new interface and let them choose whether to use the new one or keep the classic.

   — When installing an update, retain the user's custom workspaces, tool panels, and preferences.

   — And keep the option to Disable New Acrobat.

   Thank you for listening to us customers!

   And tap into the experts on the Acrobat prerelease/beta team. Most of us have worked with Adobe for decades and have helped develop the program since its its inception. Many of us teach Acrobat across many industries and know what customers easily grasp or stumble over. Some of us are professional UX/UI designers. And we know what customers need this powerful tool to do for them.

   What users need in the new interface...

   Fellow users, please add or vote up the features that are most critical for you.
   (Interface-related only, not new features or utilities.)

   ONE:
   A totally customizable set of toolbars — left, right, top, and bottom of the application window, and also on a side monitor.

   — User determines which toolbars are visible.

   — User can dock or float them anywhere, including on a second monitor that's outside the application window.

   — User chooses which tools are in each toolbar.

   — User chooses whether each tool/utility is represented as an icon only, icon +… more

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4. bring back old interface

   Please bring back the old interface. Where is the File menu? So I can Save As under a new name instead of overwriting the current file? How the **** do you ***** something so simple up so badly?

   32 votes

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5. Your new version is a POS.

   Your new version is a POS. Why do you guys come up with this ****? I can't find ANYTHING. The old version was fine. Please FIRE the lead developer of this new version.

   31 votes

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6. New Display is HORRIBLE

   New layout for Adobe is horrible!
   Why did Adobe change something that wasn't broken?
   All of the icons/buttons used to be along the top ribbon of the screen and now there's some on the left, some on the right and some on the top. And now I can't even find some (for example insert text box and take a snapshot) that I use constantly.
   I had everything customized as I use Adobe constantly in my job and now this is causing me a lot of unnecessary stress.
   Adobe should offer their customers the option of reverting back to the old display.

   New layout for Adobe is horrible!
   Why did Adobe change something that wasn't broken?
   All of the icons/buttons used to be along the top ribbon of the screen and now there's some on the left, some on the right and some on the top. And now I can't even find some (for example insert text box and take a snapshot) that I use constantly.
   I had everything customized as I use Adobe constantly in my job and now this is causing me a lot of unnecessary stress.
   Adobe should offer their customers the option of reverting back to the old… more

   86 votes

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7. Windows 11 taskbar uncombined

   Strange behavior on Windows 11 taskbar when uncombined. As you can see in the attached video, the Adobe Acrobat icon is duplicated when shifting the windows to another monitor and stays like that until I close the app and open it again.
   It becomes very annoying when opening many files such as 5 or more. The taskbar will be full of Acrobat.

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   39 votes

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8. AI Assistant (beta) button

   Please give an option to EASILY get rid of the AI Assistant (beta) feature. Ever since installing the latest update, my Acrobat Pro runs SUPER slowly. I don't actually need AI to read documents. I do need Acrobat to be able to scroll without freezing constantly. Otherwise, what's the point of paying for Acrobat when there are tools that scroll perfectly fine for free?

   The new UI is fine otherwise, but I had to disable it (View > Disable new Acrobat) just so I could scroll through documents without Acrobat freezing constantly since you added that AI Assistant feature.

   60 votes

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9. POP UPS

   STOP THE POP UPS!!! EVERY TIME!!! WE GET IT, YOU HAVE NEW FEATURES. LISTEN TO YOUR USERS AND STOP THE POP UPS!!!!!

   41 votes

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10. AI assistant button

    Like every other service, Adobe as well keeps making things increasingly difficult for people who are not neurotypical. Like this new AI button that SCREAMS in the right corner. Because of these kind of features, using these services (of which we pay a great deal for) is getting almost impossible. I really would appreciate the developers to take into account people whose brain simply does not work in a way that ignoring that HUGE colourful button in the corner is possible. Now that it is there, I cannot use Adobe Acrobat anymore without sticking a sticker to my computer screen that hides that button. But since I do not have the option to do it at the moment, I am forced to look for alternative solutions, which leads to unnecessary work and might postpone my work by several hours. At least give an option to hide these hideous buttons.

    And when it comes to the AI thing itself, who wants to use AI in EVERY SINGLE SERVICE anyway? Could it be optional? I, for example, really do not need an AI assistant to read my PDFs.

    Like every other service, Adobe as well keeps making things increasingly difficult for people who are not neurotypical. Like this new AI button that SCREAMS in the right corner. Because of these kind of features, using these services (of which we pay a great deal for) is getting almost impossible. I really would appreciate the developers to take into account people whose brain simply does not work in a way that ignoring that HUGE colourful button in the corner is possible. Now that it is there, I cannot use Adobe Acrobat anymore without sticking a sticker to my computer screen… more

    39 votes

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11. Option to hide the floating toolbar

    Who at Adobe thought that it would be a good idea to have a floating toolbar that the user cannot dock, cannot flip horizontally, and, critically, cannot choose to hide? It blocks readable document content and is very annoying.

    Please create the option to hide the floating toolbar.

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    8 votes

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12. STOP THE POP-UPs

    STOP THESE POP-UPs - I've paid $60 per month so I don't expect annoying pop-ups interupting my use of paid-for products.

    12 votes

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13. AI Assistant

    We pay you a subscription fee to have an app for our work, we are NOT beta testers, if we are going to test something you have to get a discount. There should be an option to remove that stupid button.

    30 votes

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14. taskbar

    when open more than 1 file, shows all files icon at taskbar but only the first one is useful to click and open, click all other following, nothing could happen, only to show you opened these? magic trick.

    6 votes

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15. new interface version sucks

    Acrobat is pushing their users to BlueBeam. the new interface added NO user benefit, but made commonly used features harder to access, and switched toolbar sides for no benefit, and obnoxiously forces the floating toolbar to cover your document while leaving the top bars empty. If Acrobat ever removes the "Disable new Acrobat" I will be switching to BlueBeam.

    30 votes

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16. Floating toolbar

    Access to our most used actions in a toolbar is excellent, but the floating toolbar is so annoying because it is on top of the content of the opened document. It would be better if we could customise where the toolbar should be and have the ability to dock it without it so it is not on top of the content.
    Older versions of Adobe Acrobat Pro allowed it to be on the top horizontally, which used to work perfectly for me. Please let users decide how best to interact with Adobe Acrobat Pro.

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    30 votes

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17. New interface is unusable (June 2023)

    The new interface makes Acrobat unusable for me. It is counter-intuitive, not intuitive. I can't find the tools I use. I don't even know if they exist anymore. I use it all day for commenting on documents and I can't find the tools such as text callout, circle, arrow, or line. This is only one of many problems. Thankfully you allowed me to revert to the old design. Without the old interface availability, I would need to abandon Adobe Acrobat as a viable product.
    If Acrobat was a car the new interface would be equivalent to removing the steering wheel and dashboard and calling it a clean design. It would be clean, but only useful for looking out the windows without moving.

    The new interface makes Acrobat unusable for me. It is counter-intuitive, not intuitive. I can't find the tools I use. I don't even know if they exist anymore. I use it all day for commenting on documents and I can't find the tools such as text callout, circle, arrow, or line. This is only one of many problems. Thankfully you allowed me to revert to the old design. Without the old interface availability, I would need to abandon Adobe Acrobat as a viable product.
    If Acrobat was a car the new interface would be equivalent to removing the steering wheel… more

    116 votes

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18. New acrobat user interface

    New Acrobat user interface is confusing and won't allow you to show the traditional menu. Big stinkeroo!

    6 votes

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19. Put the Tools back like they were or give an option to use old interface. This new layout is horrid!

    Option to use old interface. New layout is not user friendly and is slowing my production down.

    20 votes

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20. brianengland01@gmail.com

    Can we please have the old Acrobat UI back? I hate, HATE this new interface! What was the reason to completely change the look of Acrobat? I'd much rather the effort go into making the program more stable than ruining the user interface. Adobe has been swinging and missing far too often lately.

    23 votes

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