I am writing to request a refund for my Adobe Acrobat Premium Annual subscription that was purchased via Google Play.
Details:
Product: Adobe Acrobat Premium – Annual
Amount charged: KES 7,600
Transaction ID: GPA.3387-2979-2519-93511.0
Purchase platform: Google Play
This subscription was activated unintentionally. Once I realized the charge, I immediately cancelled the subscription and contacted Google Play for a refund. Unfortunately, Google Play informed me that the purchase does not meet their refund policy and advised me to contact Adobe directly as the developer.
I have not made significant use of the service, and the subscription was cancelled promptly. I kindly request your assistance in reviewing my case and issuing a full refund if possible.
I would greatly appreciate your understanding and support in resolving this matter.
Adobe Support Team,
I hope you are well.
I am writing to request a refund for my Adobe Acrobat Premium Annual subscription that was purchased via Google Play.
Details:
Product: Adobe Acrobat Premium – Annual
Amount charged: KES 7,600
Transaction ID: GPA.3387-2979-2519-93511.0
Purchase platform: Google Play
This subscription was activated unintentionally. Once I realized the charge, I immediately cancelled the subscription and contacted Google Play for a refund. Unfortunately, Google Play informed me that the purchase does not meet their refund policy and advised me to contact Adobe directly as the developer.
I have not made significant use of the service, and the subscription was cancelled promptly. I kindly request your assistance in reviewing my case and issuing a full refund if possible.
I would greatly appreciate your understanding and support in resolving this matter.
Thank you very much for your time and assistance.
Kind regards,
Job Lewis