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  1. Convert chat to PDF

    2 votes

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    2 comments  ·  Acrobat for Microsoft Outlook, Word, Excel, and PowerPoint » Microsoft Word  ·  Admin →
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    AdminShivendra Aditya (Lead Software Engineer, Adobe) commented  · 

    Hi Ajay,
    Sorry to hear that you’re experiencing this issue.
    To help us investigate and debug this further, could you please provide the following information:

    1. Which ChatGPT plan are you using when you encounter this issue (e.g., Free, Plus, Enterprise, Edu)?
    2. What is the geographic location/region associated with the ChatGPT account?
    3. Could you please share a screenshot of the ChatGPT page where you are experiencing the issue? Please ensure that any sensitive or personal information is hidden or redacted. This will help us determine whether there are any differences in the ChatGPT layout or UI.
    4. Which Operating System are you using ?

  2. The pdf creation from Chrome running into error. Fix that

    2 votes

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    1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Chrome  ·  Admin →
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    AdminShivendra Aditya (Lead Software Engineer, Adobe) commented  · 

    Hi Tibos,
    Sorry you’re running into this issue. To help us investigate and debug it further, could you please confirm the following:

    1. Is this PDF conversion failing for all Google Sheets files or any specific file ?
    2. Do you have the download permission for this file ?
    3. Is this a shared file ?
    4. Are you signed-in to your Adobe account ?
    5. Do you have the subscription plan of Adobe or are you trying as Free user ?
    6. Can you please provide us the exact error you are getting ?

  3. “Convert chat to PDF” button missing on ChatGPT

    3 votes

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    4 comments  ·  Acrobat for Microsoft Outlook, Word, Excel, and PowerPoint » Microsoft Word  ·  Admin →
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    AdminShivendra Aditya (Lead Software Engineer, Adobe) commented  · 

    Hi Ajay,

    Sorry you’re running into this issue. To help us investigate and debug it further, could you please confirm the following:

    1. Were you signed in to ChatGPT when you encountered the issue?
    2. Was this a shared chat?

    Thanks!