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  1. crashing on share or e-mail; can't access contacts

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    vivek K commented  · 

    I have the same issue for the past 3-4 months.

    File > ShareFile > Sent as attachment > Default Email Application (outlook)

    Attachment email is created and outlook opens, but Acrobat hands with spinning rainbow wheel. I have to kill the application.

    1. The OS version you are on.
    Mac - Finder version 10.14

    2. The version of the Acrobat DC app (You can find details on Help->Abour Adobe Acrobat DC...)
    Architecture: x86_64
    Build: 19.10.20098.316574
    AGM: 4.30.84
    CoolType: 5.14.5
    JP2K: 1.2.2.42832

    Here is a partial crash report that Apple creates. the whole thing is too long.

    Date/Time: 2019-03-11 12:32:19 -0400
    End time: 2019-03-11 12:32:20 -0400
    OS Version: Mac OS X 10.14 (Build 18A391)
    Architecture: x86_64h
    Report Version: 27

    Data Source: Stackshots
    Shared Cache: 0x1de5b000 8B5A28C4-554A-3E96-A83F-EC4291E50B7E
    Shared Cache: 0 CAEEA086-37D5-354D-ABE9-7294A0771C82

    Command: AdobeAcrobat
    Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
    Identifier: com.adobe.Acrobat.Pro
    Version: 19.010.20098 (19.010.20098)
    PID: 19564

    Event: hang
    Duration: 0.99s
    Steps: 10 (100ms sampling interval)

    Hardware model: MacBookPro15,1
    Active cpus: 12

    Time Awake Since Boot: 65000s
    Time Since Wake: 430s

    --------------------------------------------------
    Timeline format: stacks are sorted chronologically
    Use -i and -heavy to re-report with count sorting
    --------------------------------------------------

    Heaviest stack for the main thread of the target process:
    10 start + 1 (libdyld.dylib + 94341) [0x7fff761a9085]
    10 main + 86 (AdobeAcrobat + 3903) [0x10b5d0f3f]
    10 RunAcrobat + 243 (Acrobat + 27802) [0x10b5dfc9a]
    10 ??? (Acrobat + 33672) [0x10b5e1388]
    10 -[NSApplication run] + 699 (AppKit + 79709) [0x7fff4665f75d]
    10 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362 (AppKit + 104186) [0x7fff466656fa]
    10 _DPSNextEvent + 997 (AppKit + 108891) [0x7fff4666695b]
    10 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 41800) [0x7fff483a9348]
    10 ReceiveNextEventCommon + 618 (HIToolbox + 42443) [0x7fff483a95cb]
    10 RunCurrentEventLoopInMode + 293 (HIToolbox + 43157) [0x7fff483a9895]
    10 CFRunLoopRunSpecific + 463 (CoreFoundation + 240868) [0x7fff4910fce4]
    10 __CFRunLoopRun + 2176 (CoreFoundation + 243639) [0x7fff491107b7]
    10 __CFRunLoopDoTimers + 333 (CoreFoundation + 370016) [0x7fff4912f560]
    10 __CFRunLoopDoTimer + 859 (CoreFoundation + 371232) [0x7fff4912fa20]
    10 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 372333) [0x7fff4912fe6d]
    10 __NSFireDelayedPerform + 433 (Foundation + 418357) [0x7fff4b4ba235]
    10 ??? (Acrobat + 1366059) [0x10b72682b]
    10 ??? (Acrobat + 22912572) [0x10cbb2e3c]
    10 ??? (Acrobat + 22911442) [0x10cbb29d2]
    10 ??? (SendMail + 10269) [0x12c0ec81d]
    10 ??? (SendMail + 1925358) [0x12c2c00ee]
    10 ??? (SendMail + 1928941) [0x12c2c0eed]
    9 ??? (SendMail + 1928836) [0x12c2c0e84]
    9 FSGetCatalogInfoBulk + 69 (CarbonCore + 148475) [0x7fff4a4353fb]
    8 PBGetCatalogInfoBulkSync + 853 (CarbonCore + 149391) [0x7fff4a43578f]
    6 FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 1944 (CarbonCore + 151742) [0x7fff4a4360be]
    4 FSMount::getIndexedDirectoryItem(unsigned int, unsigned int, unsigned int, char*, unsigned char*) + 1778 (CarbonCore + 253920) [0x7fff4a44efe0]
    4 FileIDTreeAddEnumerationCacheEntry + 92 (CarbonCore + 254436) [0x7fff4a44f1e4]
    4 FileIDTreeAddEnumerationCacheEntryBridge + 78 (CarbonCore + 254551) [0x7fff4a44f257]
    4 FileIDTree_AddEnumerationCacheEntry_rpc + 172 (CarbonCore + 254748) [0x7fff4a44f31c]
    4 mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff762e1c2a]
    *4 ipc_mqueue_receive_continue + 0 (kernel + 1642848) [0xffffff8000391160]

    Process: AdobeAcrobat (Acrobat Pro DC) [19564]
    UUID: B0E5A575-1F00-3838-8534-139840444702
    Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
    Architecture: x86_64
    Footprint: 147.40 MB
    Start time: 2019-03-11 12:32:19 -0400
    End time: 2019-03-11 12:32:20 -0400
    Num samples: 10 (1-10)
    CPU Time: 0.689s (2.7G cycles, 2.1G instructions, 1.27c/i)
    Note: 3 idle work queue threads omitted
    ...