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  1. Freeze at background and crashed after reopen

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    Need Info  ·  24 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Stein commented  · 

    Hi Tashi,

    Thank you for the recommandation.

    As I am on holidays, I don’t need Adobe for the while and I’m still hoping they will fix it because when the app was ok, it was really a good app.

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    Stein commented  · 

    Hello,

    It seem’s to me that the problem is in relationship with the absence of Wifi, even if I use local storage on the iPad.

    At my school, I don’t have Wifi and the app Adobe doesn’t work anymore since April.

    At home, with Wifi, it seem’s to me that there is no problem (I didn’t test so many times).

    At home, when I cut off Wifi, then it get frozen as in school.

    It’s not logical as my PDF are stored on the iPad, but it’s what happened.

    Have a nice day.

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    Stein commented  · 

    Hello,

    1. To prepare my teaching, I open the PDF that I will use.
    After a while, the screen become black and the app Adobe is frozen.
    The Adobe app is nearly the only one that I use on my iPad, 95 % of the time I would say.
    The iPad is dedicated to my teaching and what I need are my PDF.
    All my PDF come from local storage as I haven’t Wifi where I work.

    2. About 7,5 GO.

    3. About 20 000 PDF.

    I would be very happy if you fix this problem.
    Befor April, everything was ok, with the same amount of PDF.

    Thank you.

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    Stein commented  · 

    Hello,

    A message to write that I am sad that the latest update didn't change anything.

    No improvement !

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    Stein commented  · 

    When the app scratched there is no "Send Report" message.

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    Stein commented  · 

    Hello,

    Here are many PDF, witch when opened and after a while when the screen become black, get freezed.

    In fact, all my PDF get frozen and before it was not the case.

    I use the iPad Pro with the app Adobe Acrobat Reader since two years for my teaching.

    I can no longer use your app, I had to take a another; it's a pity.

    I hope you can do something.

    Thank you.

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    Stein commented  · 

    Since the update of april, I can't use Adobe Acrobat Reader on my iPad Pro under IOS 12.2/12.3. All my PDF are on the iPad, I have nothing in Cloud because where I teach I don't have Wifi. Without Wifi, when a PDF is open, I can't close it by using the arrow in the left corner up (it's freezed) especially when I let the iPad go to black screen. If I close the app, when I open it again, the same PDF is still here and after a while the app close from itself. Only at this moment I can open a new PDF, but it take's a lot of time. I can't teach properly in these conditions. Can you do something in the way that Adobe Acrobat Reader works again without Wifi, please. Thank you.

    Stein supported this idea  ·