After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.52 votes
We’re really sorry for any inconveniences this has caused.
If you can answer any of these specific questions, that would be really helpful:
- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?
If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935
Thank you all for your votes on “Collaborate”.
Would you please provide more specific examples of what you would like Acrobat Reader to do to collaborate with others?
Acrobat Reader for iPhone and iPad supports sharing and reviewing.
Please see the online Help documentation.
Any feedback on the existing features (what you like or what you do not like) or suggestions for new collaboration features (what you would like to see in future releases of Acrobat Reader) would be greatly appreciated.
Thank you for your help.
All of a sudden I cannot save to the document cloud, tried re-loading App, nothing works21 votes
I selected and viewed my tax return from H&R Block, I tried to create a PDF and received the message Corrupted or Damaged. I then tried to send it to Acrobat and then open it in Acrobat but received the same message Corrupted or Damaged.
Apple iOS 12.1.1
Did not see file8 votes
Thank you for reaching out.
Would you please provide more information about the problem so that we can troubleshoot it?
You said: “I tried to create a PDF and received the message Corrupted or Damaged.”
It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.
How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?
Where did you see the first error message about “Corrupted or Damaged”?
Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?
Please let us know what you find.
After highlighting, if I switch to any other app and then again come to adobe ... it shows an error and then when I try to open the same pdf ...all the highlights just get lost ...7 votes
I can no longer create signatures or sign documents in AR.6 votes
Why can’t I edit a PDF I received through email. I tried enabling editing but still not working. Also converted it to word but that doesn’t work also.
Thanks in advance5 votes
Can we use it to fill in forms5 votes
Hi! I use to be able to highlight my PDF document. But now I cannot../ I reopen passed highlighted PDF and it doesn’t work neither.4 votes
I have paid $9.99 for the ability to combine 2 pdf files. It says purchase successful activating feature please wait. I have been waiting for over an hour now. How long should this possibly take?4 votes
When sharing a PDF via email on my iPad App Adobe Acrobat, after having filled some fields and signing my PDF on the App, all the changes I made are not visible on the PDF Copy attached to the email.
Thanks for your help,4 votes
I filled out the pdf, but when I try to share or send to someone it is not showing the content :/4 votes
When I save the PDF on my iPad and upload it onto the document cloud, that PDF version on my iPhone doesn’t reflect those changes I did on my iPad. The date and time of the PDF has been updated in my iPhone, just not the changes I have did up (i.e. comments and annotations). Hence I believe it was the syncing problems between multiple devices :(( Please fix it asap.3 votes
Not able to open PDF file after the update3 votes
Not sure why but it says latest update does not work with ios11? I have just update the app today and still not working. Pls help. Thank you.3 votes
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