Acrobat Reader for iOS

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  1. Lost Comments: The new app keeps deleting/not saving annotations

    After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

    101 votes
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    23 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

  2. Document cloud not syncing

    Hello,
    I originally signed up to Adobe with my email account and use the document cloud to store and organise documents on my iPad. That works perfectly. However, more recently, I downloaded the Adobe app on my phone so that I could review documents remotely but despite using the same Adobe ID to login, the document cloud on my phone is empty whilst simultaneously containing all my documents as it always has done on my iPad.
    Please could someone help me to resolve this? as it makes the phone app almost useless for my purposes at present. I cannot understand…

    56 votes
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    Need Info  ·  11 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot Save to Document Cloud

    All of a sudden I cannot save to the document cloud, tried re-loading App, nothing works

    45 votes
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    Need Info  ·  16 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Combining Files takes hours on two pages. what do I do?

    It is taking hours for a 3 page PDF to combine the individual PDFs. HELP!!!

    30 votes
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    Need Info  ·  10 comments  ·  Creating or Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to fill out forms (was: Edit)

    Why can’t I edit a PDF I received through email. I tried enabling editing but still not working. Also converted it to word but that doesn’t work also.

    Thanks in advance

    17 votes
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    Need Info  ·  5 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  6. Corrupted or Damaged

    I selected and viewed my tax return from H&R Block, I tried to create a PDF and received the message Corrupted or Damaged. I then tried to send it to Acrobat and then open it in Acrobat but received the same message Corrupted or Damaged.
    Apple iOS 12.1.1
    See file
    Did not see file

    17 votes
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    3 comments  ·  Creating or Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for reaching out.

    Would you please provide more information about the problem so that we can troubleshoot it?

    You said: “I tried to create a PDF and received the message Corrupted or Damaged.”

    It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.

    How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?

    Where did you see the first error message about “Corrupted or Damaged”?

    Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?

    Please let us know what you find.

    Thank you.

  7. 14 votes
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    Need Info  ·  5 comments  ·  Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cannot highlight

    Hi! I use to be able to highlight my PDF document. But now I cannot../ I reopen passed highlighted PDF and it doesn’t work neither.

    14 votes
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    Need Info  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  9. Crashing

    My iPad is up to date and so is my Adobe Reader app and it crashes as soon as I attempt to open the app. It will not do anything.

    12 votes
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    Need Info  ·  9 comments  ·  Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple Conflicted Files

    Right after update to the latest software version, I keep having issues with having multiple conflicted files. I understand that if I edited the same pfd or open the same pdf on different devices will cause conflicted file, but I was just opening pdf on my iPad (without doing any editing or highlight/ underline on the pdf) for some weird reason I will have multiples conflicted files right after that. I tried to close the file right after I open it and still it will create multiple conflicted files. Please fix this bug for ***** sake. I’ve been using Adobe…

    8 votes
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    Need Info  ·  2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  11. Signatur

    I can no longer create signatures or sign documents in AR.

    8 votes
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    Need Info  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  12. Freeze at background and crashed after reopen

    iOS, version 19.04.00
    Same as title, when I put acrobat reader at background, after spawing back to arobat, it “freeze” and crashed. I need to close it totally and reopen. If before, it won’t get crashed, just will reloading. Sorry for my poor English. Thank for attention.

    7 votes
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    Need Info  ·  23 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  13. 7 votes
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    Need Info  ·  3 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. filled out the form is not showing content after sharing

    I filled out the pdf, but when I try to share or send to someone it is not showing the content :/

    7 votes
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    Need Info  ·  1 comment  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to save the file “file name x.pdf” to Document Cloud. A copy has been saved with the name “file name x (Recovered).pdf” to your devic

    Unable to save the file “file name x.pdf” to Document Cloud. A copy has been saved with the name “file name x (Recovered).pdf” to your device.

    6 votes
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    Need Info  ·  5 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  16. 6 votes
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    Need Info  ·  1 comment  ·  File List and User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Syncing issues!

    When I save the PDF on my iPad and upload it onto the document cloud, that PDF version on my iPhone doesn’t reflect those changes I did on my iPad. The date and time of the PDF has been updated in my iPhone, just not the changes I have did up (i.e. comments and annotations). Hence I believe it was the syncing problems between multiple devices :(( Please fix it asap.

    6 votes
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    Need Info  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  18. 6 votes
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    Need Info  ·  5 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
  19. PDF exported without edit

    Hi,
    When sharing a PDF via email on my iPad App Adobe Acrobat, after having filled some fields and signing my PDF on the App, all the changes I made are not visible on the PDF Copy attached to the email.
    Thanks for your help,

    6 votes
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    Need Info  ·  1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. 6 votes
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    Need Info  ·  2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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