Acrobat Reader for iOS

Help us improve Adobe Acrobat Reader for iOS by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Feature Request/Bug

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  1. Lost Comments: The new app keeps deleting/not saving annotations

    After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

    28 votes
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      8 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      We’re really sorry for any inconveniences this has caused.

      If you can answer any of these specific questions, that would be really helpful:

      - How long had you been commenting for before you lost data?
      - Did you click the ‘done’ button in the top left?
      - Did you only use a single tool (highlight), or did you alternate?
      - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
      - Did you share the file?
      - Did the app crash?

      If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

      Thank you,
      Jeffrey

    • 16 votes
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        0 comments  ·  Collaborate  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        Thank you all for your votes on “Collaborate”.

        Would you please provide more specific examples of what you would like Acrobat Reader to do to collaborate with others?

        Acrobat Reader for iPhone and iPad supports sharing and reviewing.

        Please see the online Help documentation.

        https://www.adobe.com/devnet-docs/acrobat/ios/en/review.html

        Any feedback on the existing features (what you like or what you do not like) or suggestions for new collaboration features (what you would like to see in future releases of Acrobat Reader) would be greatly appreciated.

        Thank you for your help.

      • 13 votes
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          Need Info  ·  2 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
        • Cannot Save to Document Cloud

          All of a sudden I cannot save to the document cloud, tried re-loading App, nothing works

          10 votes
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            Need Info  ·  6 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Annotations are not being saved

            ISO 12
            iPad 2018

            After highlighting, if I switch to any other app and then again come to adobe ... it shows an error and then when I try to open the same pdf ...all the highlights just get lost ...

            6 votes
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              Need Info  ·  2 comments  ·  Comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Corrupted or Damaged

              I selected and viewed my tax return from H&R Block, I tried to create a PDF and received the message Corrupted or Damaged. I then tried to send it to Acrobat and then open it in Acrobat but received the same message Corrupted or Damaged.
              Apple iOS 12.1.1
              See file
              Did not see file

              5 votes
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                0 comments  ·  Creating or Exporting PDFs  ·  Flag idea as inappropriate…  ·  Admin →

                Hi,

                Thank you for reaching out.

                Would you please provide more information about the problem so that we can troubleshoot it?

                You said: “I tried to create a PDF and received the message Corrupted or Damaged.”

                It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.

                How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?

                Where did you see the first error message about “Corrupted or Damaged”?

                Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?

                Please let us know what you find.

                Thank you.

              • 4 votes
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                  Need Info  ·  3 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
                • Signatur

                  I can no longer create signatures or sign documents in AR.

                  4 votes
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                    Need Info  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                  • PDF exported without edit

                    Hi,
                    When sharing a PDF via email on my iPad App Adobe Acrobat, after having filled some fields and signing my PDF on the App, all the changes I made are not visible on the PDF Copy attached to the email.
                    Thanks for your help,

                    3 votes
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                      Need Info  ·  1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Edit

                      Why can’t I edit a PDF I received through email. I tried enabling editing but still not working. Also converted it to word but that doesn’t work also.

                      Thanks in advance

                      3 votes
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                        Need Info  ·  2 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ios11 - needs update to work with ios 11?

                        Not sure why but it says latest update does not work with ios11? I have just update the app today and still not working. Pls help. Thank you.

                        3 votes
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                          Need Info  ·  1 comment  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • I can not used to fill in forms

                          Can we use it to fill in forms

                          3 votes
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                            Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
                          • filled out the form is not showing content after sharing

                            I filled out the pdf, but when I try to share or send to someone it is not showing the content :/

                            3 votes
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                              Need Info  ·  1 comment  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                            • Annotate button

                              Having issues with one document specifically. I am able to comment on my PDF with the desktop version but not the iPad version. I do not even have my blue button at the bottom right of my iPad when this document comes up. It is not restricted, I have checked. Any ideas or thoughts will help! Thanks

                              3 votes
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                                Need Info  ·  1 comment  ·  Comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Purchase successful. Activating feature. Please wait

                                I have paid $9.99 for the ability to combine 2 pdf files. It says purchase successful activating feature please wait. I have been waiting for over an hour now. How long should this possibly take?

                                2 votes
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                                  Need Info  ·  3 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • 2 votes
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                                    Need Info  ·  4 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 2 votes
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                                      Need Info  ·  2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        Need Info  ·  2 comments  ·  Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 2 votes
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                                          Need Info  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Cannot save files to cloud or rename them

                                          Since the latest update I can not save any files to the cloud or rename them.

                                          2 votes
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                                            Need Info  ·  2 comments  ·  General Troubleshooting/Other  ·  Flag idea as inappropriate…  ·  Admin →
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