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  1. Adobe DC 21.01.20140 Crash when open Document

    1 vote

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    1 comment  ·  Acrobat Reader for Windows and Mac » Forms  ·  Admin →
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    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    We are extremely sorry for the inconvenience caused.

    To troubleshoot the issue, can you please share the crash dump with us?

    Steps to create dump:-

    Press 'Start' key and search for 'cmd'.
    Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
    Run these four commands in a one-by-one manner:

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

    Retry the scenario where Reader crashes.
    Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
    You will see .dmp file generated file recently.
    Please share that dump with us. Note it will be a large file.
    You may upload the logs to Adobe Send and share the link with us via email (vinchauh@adobe.com): How to share a file using Adobe Document Cloud (https://forums.adobe.com/docs/DOC-7161)

    Thanks,
    Vineet

  2. Adobe Acrobat Pro DC continuously crashing requiring RegEdit to clear log to work

    1 vote

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    8 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    Thanks, Jason for the information,

    We would require crash dumps from your system to analyze the case, please perform the following steps :

    Press 'Start' key and search for 'cmd'.
    Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
    Run these four commands in a one-by-one manner:

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

    Retry the scenario where Acrobat crashes.
    Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
    You will see .dmp file generated file recently.
    Please share that dump with us. Note it will be a large file.
    You may upload the logs to Adobe Send and share the link with us via email (vinchauh@adobe.com): How to share a file using Adobe Document Cloud (https://forums.adobe.com/docs/DOC-7161)

    Thanks,
    Vineet

    An error occurred while saving the comment
    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    We are extremely sorry for the inconvenience caused.

    To troubleshoot the issue, can you please share the crash dump with us?

    Thanks in advance.

    Regards,
    Vineet

  3. Acrobat DC crashed repeatedly on quitting (macOS Mojave 10.15.5)

    3 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    We are extremely sorry for the inconvenience caused.

    To troubleshoot and fix the issue, can we please share the crash log?

    Thanks in advance.

    Regards,
    Vineet

  4. Adobe DC 20.9.20067 Crashes when Zooming

    7 votes

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    5 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    Thanks Allison for the information,

    We would require crash dumps from your system to analyze the case , please perform the following steps :

    Press 'Start' key and search for 'cmd'.
    Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
    Run these four commands in a one-by-one manner:

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

    Retry the scenario where Acrobat crashes.
    Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
    You will see .dmp file genearted file recently.
    Please share that dump with us. Note it will be a large file.
    You may upload the logs to Adobe Send and share the link with us via email (vinchauh@adobe.com): How to share a file using Adobe Document Cloud (https://forums.adobe.com/docs/DOC-7161)

    Thanks,
    Vineet

    An error occurred while saving the comment
    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    We are extremely sorry for the inconvenience caused.

    To troubleshoot and fix the issue, can we please request you for some additional information

    • What sequence of steps caused Acrobat to crash
    • Is it possible for you to share the document that caused Acrobat to crash

    Thanks in advance.

    Regards,
    Vineet