Vineet Chauhan (Senior Lead Software Engineer, Adobe)

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    5 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    Thanks Allison for the information,

    We would require crash dumps from your system to analyze the case , please perform the following steps :

    Press 'Start' key and search for 'cmd'.
    Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
    Run these four commands in a one-by-one manner:

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

    Retry the scenario where Acrobat crashes.
    Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
    You will see .dmp file genearted file recently.
    Please share that dump with us. Note it will be a large file.
    You may upload the logs to Adobe Send and share the link with us via email (vinchauh@adobe.com): How to share a file using Adobe Document Cloud (https://forums.adobe.com/docs/DOC-7161)

    Thanks,
    Vineet

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    Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  · 

    We are extremely sorry for the inconvenience caused.

    To troubleshoot and fix the issue, can we please request you for some additional information

    • What sequence of steps caused Acrobat to crash
    • Is it possible for you to share the document that caused Acrobat to crash

    Thanks in advance.

    Regards,
    Vineet

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