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    Anonymous commented  · 

    The customer service at adobe suggested that I use a web browser to upload the documents and request the signature instead of directly making the request on the PDF folder, and it indeed worked.

    here is the link:

    https://documentcloud.adobe.com/link/signatures?signUri=%2Fpublic%2Fcompose%3FagrId%3DCBJCHBCAABAAkTg9pzJsX0v04ILKClBZFhjE39piPOUZ%26authoringRequested%3Dtrue%26locale%3Den_US%26client_id%3D69U26F6M6A4Z3U&isNativeFlow=true