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  1. AIP-encrypted PDF files may not open

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    1 comment  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    Kunihiko Kato commented  · 

    Hi all.

    I'm sorry to make a request without environmental information.
    The configuration in which the error occurs is as follows.

    1. Windows Server 2016 Datacenter (1607)
    2. Adobe Acrobat Reader: 2020.013.20074
    3. Plug-in for Acrobat Reader DC Continuous: Windows 20.013.20064 and later
    4. Azure Information Protection Client: 2.7.96.0

    And the error no longer occurs with the latest tool configurations below.
    1. Windows 10 Pro 1809
    2. Adobe Acrobat Reader: 2020.013.20074
    3. Plug-in for Acrobat Reader DC Continuous: Windows 20.013.20064 and later
    4. Azure Information Protection Client: 2.8.85.0

    It seems that the only difference in the environment is the Azure Information Protection client, so I will design with this configuration.

    Best regard.

    Kunihiko Kato shared this idea  ·