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  1. How to get a monthly invoice

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    231 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Anonymous commented  · 

    What does it mean when a company the size of Adobe refuses to email a monthly invoice?

    It means they're scared to remind their customers that they are paying every month.

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    Anonymous commented  · 

    Just stopping by to again reiterate how absolutely absurd it is that we have to do this every month.

    Literally the only product I use that refuses to automatically email an invoice.

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    Anonymous commented  · 

    It's "funny" and sad how far back this issue goes.

    https://community.adobe.com/t5/acrobat-discussions/invoice/td-p/5246925

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    Anonymous commented  · 

    I'm pretty sure the "problem" is that sometimes getting a monthly invoice reminds people they need to cancel a service.

    By refusing to send monthly invoices (except in cases like a VAT where they are required by law) they likely retain a handful of customers who would otherwise cancel.

    Better to infuriate and inconvenience 100% of your customer base than to lose a few customers I suppose.

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    Anonymous commented  · 

    @Krisztina interesting workaround! I'm going to give that a try, thanks for the hint.

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    Anonymous commented  · 

    Hey Krisztina thanks for the comment!

    You're right that if you have a VAT entered Adobe will send the invoice, but that seems to be the only exception Adobe makes to this weird "not sending invoice" policy.

    Those of us without a VAT ID are out of luck on this one.

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    Anonymous commented  · 

    This is a basic feature, provided by all of my other software vendors. We know Adobe has determined this to not be in their best interests (because it could potentially remind someone they are paying for the service, leading them to cancel) but this is a completely embarrassing lack of functionality.

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    Anonymous commented  · 

    An additional frustration is that I'm almost positive they used to do this but stopped. I know they'll still email automatically if you have a VAT number so it's still possible, they're just choosing not to.

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    Anonymous commented  · 

    This was originally posted in 2017, in 2018 it was placed "Under Review." Absolutely shocking disregard for customer experience.

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    We still need this